1. RO B HE F N E R
Houston, TX 77089 www.linkedin/in/robhefner
Phone: 281-546-8836 Email: firstname.lastname@example.org
LtColonel (Ret) US Army
-Created training program for a team of 75 professionals in the workforce development field
-Mentored Iraqi Army battalion from formation to full combat readiness
-Rose from Enlisted E4 to Lt. Colonel 05
-Created and implemented safety program that reduced incidental equipment damage and improved
all key OSHA/DOT related metrics
-Served as Adjunct Professor (Game Theory and Design) at University of Houston Clear Lake
Long Range Vision
Self Employed Author 2015 – Present
Completed a book titled “Not Quite Home” released in October 2016
USA Debusk, Inc. (Refinery services and trucking company) 2015 –2015
Safety, Training and Compliance Manager, OSHA, DOT and DOL compliance, onboarding and
career life cycle training, safety policies and enforcement, hiring manager
• Reduced onboarding time by 50% while improving job efficiency on training completion.
• Established policies that reduced equipment damage from over 20k/month to less than 3k/month.
• Created a monthly training program that improved key safety metrics by over 20%.
Employment & Training Centers, Inc. 2014 - 2015
Training and Education Coordinator, Onboarding, technical skills training development, soft
skills training development
Designed and implemented onboarding process spanning the first 90 days that reduced time to
proficiency while reinforcing culture and buy in of the company goals.
United States Army 2001- 2014
Training Command 2008–2014
Director, New Projects Development, homeland defense training process, long range planning,
public affairs and social media, integration of Cyber activities
Led a coalition ranging from local municipalities and state level assets to federal resources to
develop procedures for full integration of military resources in homeland defense training events,
ensuring skill sets are there when disaster strikes.
Led Lean Six Sigma (process improvement) and Knowledge Management implementation
2. Revamped organizational social media presence which led to over 100% increase in viewership
and improved communication between command and its members.
ROB HEFNER – PAGE 2
Assistant Operations Officer budget management, personnel management, strategic planning,
individual and group training, communications processes
Managed a team of over 40 Soldiers and Civilians, to include structure changes, evaluations,
performance improvement plans, and associated functions.
Implemented process based mechanisms to manager training of over 3,000 Soldiers annually.
Project manager for coordinating, resourcing and executing over 150 annual training events that
directly enhanced the performance and confidence of over 10,000 Soldiers.
Developed an internal Academy that trains over 100 Soldiers per month in the processes,
standards and culture of this command, improving teamwork and standardization.
Training Command 2003 - 2008
Training Manager, metric and data management, training oversight
Implemented online systems to track over 50 key data points to include trends over time that
provided actionable information to leadership teams and reduced task completion time by 40%.
Planned and coordinated multiple training conferences with over 200 participants each.
Executive Officer, Information Operations Academy, course development, instructor recruiting
and certification, course execution, course validation, training oversight
Created a new Academy teaching an Information Operations course that, within two years, had
57 certified instructors and over 300 graduates who were prepared to function in an information
Advisor, Iraqi Armor Division, 2004-2005, develop armor capability of Iraqi Army, mentor Iraqi
leadership, train combat operations and coach decision making processes
Responsible for training of Iraqi Armor forces as their capability grew from 12 vehicles to over
200 vehicles in ten months.
Led 148 combat missions in eleven months.
Led creation of the Phoenix Academy, a five day integration course for Soldiers working with the
Iraqi Army which included Iraqi instructors and served students from several countries.
Home Builder and Entrepreneur, Houston, TX 1999-2003
After two years as construction manager, started own company as sub contractor.
Project Manager for new home construction in Houston area, responsible for all phases of
construction project management. Built over 80 homes.
While self employed, managed multiple crews and generated over $80,000/month in total
revenue; responsible for all facets of owning/operating a small business.
US Army, Various Locations 1991-1999
Moved through the ranks from specialist (E4) to Captain (03) in a variety of operations and training
Received multiple awards for performance in positions ranging from logistics manager in Bosnia
(1998) to Training Officer at Ft Hood (1996-1998).
EDUCATION & PROFESSIONAL DEVELOPMENT
Project Management Professional Boot Camp 2013
Consulting Skills Certificate, ATD 2014
Coaching Skills Certificate, ATD 2014
Master’s of Management, University of Phoenix, Brookfield WI 2006
Bachelor’s degree, Animal Science, Texas A&M University 1988
volunteer & PROFESSIONAL AFFILIATIONS
3. Association of Talent Development
Houston Organizational Development Network
American Management Association
Reserve Officer’s Association