1. Ritu Meel
Mobile: +91-9873700471 ~ E-Mail: ritumeel@gmail.com Address: House-6, Madangir Village New
Delhi
CAREER OVERVIEW
A mission-focused individual with 7+ years of experience in Fraud Risk operations & Cards
Analytics and Order Management. Covering Accounts queuing and other allied operations of fraud
strategies.
To secure challenging and responsible assignment that matches my skills, abilities and expertise
and provides scope for continuous improvement that contributes to achieve the goals of the
organization effectively
Currently associated with Agilent Technologies as Customer Service Coordinator in EMEAI Back
Office
An associate with proven ability in leading and directing personnel towards accomplishment of a
common goal without compromising on employer-employee relations.
Hard working professional with keen interest in learning new things.
Ability to work in a multicultural environment; ready to take up challenges.
Experience Summary
Agilent Technologies EMEAI Back Office from June’11 - Present as Process Expert and
Auditor
Quattro Analytics & Management Services Private Limited from March’08 – June’11
worked as
Sr. Fraud Analyst
GO4Customer from November’07 to March’08 as Sr. Customer Service Representative
Job Profile & Responsibilities in Agilent :
Processes
GROWTH PATH
Nov’07 to March’08 : Sr. Customer Service Representative
March’08 – Jun’11 : Sr.Fraud Analyst
Jun’11 – Present : Individual Contributor (Process Expert)
2. • Installation order handling for EMEAI Region.
• Coordinates the assignment of incoming order (Trade Order)
• Ensure orders (Trade) are completed on day to day basis ( Under the given TAT )
• Coordinates with marketing team & customers on the order discrepancies
• Coordinate with various other players of the cycle and ensuring 100% delivery of materials
to Client / Engineer
• In Continuous Touch with Countries Indian WLA’S (Work Load Administrative)
• Client interaction as and when required.
• Periodically reviewing the Operations processes.
• Generate necessary reports
• Providing Relevant Information to the Site Engineers.
• Facilitating Management to create Accruals and proposal for Agilent Service provides
across EMEA and India
• Involved in process audits for all the processes and monitoring Quality as per defined SLA’s.
Mentoring and training for new joiners
Involved into Process Audits
Extra Curricular
Being an active Fun Team member participates in employee engagement events.
Arrange events on festival and official occasion.
Arrange employee’s birthday celebrations activities in process.
Arrange process level outings activities.
Plan out process’s recognition and reward
Management Skills:
Excellence in Analysis and Problem Solving
Sound Judgment and Decision Making Skills
Achievement oriented Individual Contributor
Rewards & Recognition:
• Employee of the Quarter consecutively for last 2 Quarters in 2014
• Star of the month 3 times in last one year.
• Performer of the quarter award –Feb-April’12
• Got Great going award-Oct 2011
• Star Performer for Quarter in Quatrro Analytics and Management
• Got selected for as Mentor for Mentoring new Batches in Quatrro Analytics and
Management
Software & ERP Used:
3. • Making service related transactions on the standard platforms and the tools provided by the
company like Seibel, SAP, SAP CRM, MS Word, MS Excel, Outlook Express
In-House Trainings & Certifications:
• Six Sigma LEAN training
• Presentation Skills
• Standard of Business conduct (SOBC-be legal)-.
• Business Ethic.
• Time Management
EDUCATIONAL CREDENTIALS
PGDBA in HR from IMT Ghaziabad
M.A from Kurukshetra University
B.A. from M.D. University
Class 12th
from NIOS Delhi
Class 10th
from BSEH Haryana
PERSONAL DOSSIER
Birth Date – 24th Aug 1984
Nationality – Indian
Civil Status-Married
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