1. Riddhi Shah
V - 11, Flat No. 301 Dhan Kiran Bldg,
Vinay Nagar, Opp. Jhankar Factory,
Mira Bhayendar Road, Miraroad (E)
Thane - 401104
shah_rids@yahoo.co.in : 9833497322
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OBJECTIVE :
Consistent performer with a strong record of superior performances, with 14+ years of experience
across the industry, seeking assignments in an organization of repute which provides me avenues for
professional learning and makes good use of my skills and encourages individual growth.
PROFILE:
Competent, diligent & result oriented professional, offering 14+ years of extensive cross-functional
experience in successfully & consistently delivering the responsibilities & Customer Satisfaction.
Recognized as a proactive individual who can rapidly identify problems, formulate tactical plans,
initiate change and implement effective strategies in challenging environments to enhance market
share expansion and profitability.
ACHIEVEMENTS:
 Received client recognition for my consistent performance.
 Received Recognition Award from ACG for collection of C forms.
 Received Star card award from GM for working as good team member.
KEY SKILLS:
 Good teamwork
 Flexibility to do different tasks.
 Ability to be friendly and polite, even when tired, or under pressure.
 Ability to follow procedures correctly, such as using a till.
 Having enough stamina to keep going.

2. WORK SUMMARY:
Currently working with M/s. ACG Pharmapack Pvt Ltd (Associated Capsules Group) From August, 2015
till present date.
ACG Pharmapack is an award-winning manufacturer of a range of barrier-packaging films for the
pharmaceutical, medical-device, personal care and food packaging sectors. We produce pharmaceutical-
grade & camera-inspected, range of specialty, high barrier, anti-counterfeiting, polymer and aluminum
films and foils.
Working as a Supply Chain Executive (Jr. Officer) Export (International Business)
Handling Countries: South East Asia, Middle East, SAARC and Africa.
- Profile Summary:
 Profile consisted of Order automation Order Entry in system SAP Module.
 Screening all the documents such as Indent, Purchase order, Letter of Credit (LC), etc. which are
necessary while order entry.
 Reviewing the Purchase orders and details provided by customers
 Keeping the Track of Orders entered in SAP and ensuring timely follow – up for details
 Process orders and ensure that customer’s urgent orders are being planned & properly executed
with the help of planner & logistics in order to fulfill the customer’s requirement.
 Confirming the stock in warehouse with the Supply Chain team & arrange for stock
replenishment with Planner.
 Dealing with logistics in terms of loading capacity & amend the quantity accordingly
 Manage and process customers’ orders, shipping/delivery documents / Notes.
 Keeping Track of Customer’s documents &delivery status.
 Coordinate with sales team for the customer delivery
 Preparing samples orders as per customer requirement and keeping a track of the same
 Work with freight forwarders to track international shipments
 Handling Customer Queries/ complaint.
 Maintaining MIS DATA for daily activities.
 Distributing request among Team Members on daily basis.
 Issuing Pro-forma invoices/Special invoices for LC application, Customs Clearance & EPCG
License acquisition.
 Keeping a track of all the communications, attaching relevant approvals in SAP for future
reference
 Handling customer enquiries, tenders, providing requested Offers and other relevant
documents.
Responsible for creation of each material ZMIC, Preparing Credit Limit in the system for each
customer in SAP.

3.  Creating Temporary credit limit for urgent orders, Order Processing, Pricing, Order
Acknowledgment and stage wise payment f/u with customers till dispatch of the material.
 Actively involved in ISO 9001: 2008
Additional Responsibilities :
* Booking Air Tickets for International
* Arranging for Foreign exchange
* Preparing Itinerary of visits
* Preparing reports for meeting and various MIS.
* Helping in Seminar activities
* Arranging meetings, appointments for Team members.
* Resolving sales related issues with customers via phone, and also emails (around 125-150 per day
mails) etc.
* Sending mailers to the customers for the new product developments to increase the orders and sales
to the organization.
* Preparing the Sales register every month for the current year to match the budget given to the Sales
Managers.
Past Experience:
Work Summary:
Currently working with M/s. ACG Pharma Technologies Pvt Ltd (Associated Capsules Group) FROM May-
2007 to July, 2015
ACG Pharma Technologies Pvt Ltd is the Pharma Company which manufactures Capital Equipments like
Fluid Bed Processors, Tablet Coating Machines, and Material Handling Equipments such as Lifting &
Tippling device, Pillar Lifts & Bins. Presently the Sales office is situated at Kandivali and the
manufacturing unit is shifted in Pune.
Working as a Officer (Designation- Jr. Officer) for both:
Export (International Business) & Domestic (Business Development India)
- Profile Summary:
* Overall 12 years of experience in sales and marketing for exports and domestic department.
* Handling customer enquiries, tenders, providing requested Offers and other relevant documents.
* Coordination with the team for the PO and complete handover of Sales Order to production team.
* Responsible for Order Entry Processing, Order Acknowledgment and stage wise payment f/u with
customers till dispatch of the material.
* Tracking each orders to ensure timely deliveries and keeping records for MIS presentation.
* Actively involved in ISO 9001: 2008 audit and Kaizen - 5S Projects
* Coordinating with different departments (like design, logistic, production, planning, quality)for smooth
process and ensure that the goods to be dispatch in good condition.

4. Additional Responsibilities :
* Coordinating with the travel agent for visa application
* Booking Air Tickets for Domestic and International
* Arranging for Foreign exchange
* Preparing Itinerary of visits
* Follow with customers for C forms & Payments
* Preparing reports for meeting and various MIS.
* Helping in Seminar activities
* Arranging meetings, appointments for Team members.
* Resolving sales related issues with customers via phone, emails etc.
* Monitoring market information - Presenting during monthly meeting.
Past Experience
* Worked For 5 years with Nemi Pharma Chem, Malad Mumbai as a Secretary to the Director
- Job Responsibilities
* Taking Dictations
* Self correspondence with the customers
* Follow ups for payments
* Emailing, Faxing, Filing
* Fixing Appointments
* Booking Air Tickets for Domestic and International
* Arranging for Foreign exchange
* Complete Sales Order Process till dispatch.
Personal Details
Name : Riddhi Shah
Gender : Female
Date of Birth : 09th December, 1985
Marital Status : Unmarried

5. Email Address : shah_rids@yahoo.co.in
Education Qualification :
 Completed T.Y.B.Com From Mumbai University
 Diploma in Computer
Computer Awareness: MS Office 2007, SAP R3 Version, Pace ERP Package, Lotus notes.
Languages Known: English, Hindi, Marathi, and Gujarati
Note : I am ready to relocate in abroad also.
Declaration
I hereby declare the above information is true to the best of my knowledge and belief.
Place: Mumbai Sd/-
Date: (Riddhi Shah)

6. Email Address : shah_rids@yahoo.co.in
Education Qualification :
 Completed T.Y.B.Com From Mumbai University
 Diploma in Computer
Computer Awareness: MS Office 2007, SAP R3 Version, Pace ERP Package, Lotus notes.
Languages Known: English, Hindi, Marathi, and Gujarati
Note : I am ready to relocate in abroad also.
Declaration
I hereby declare the above information is true to the best of my knowledge and belief.
Place: Mumbai Sd/-
Date: (Riddhi Shah)