1. RICK HAFFNER
805 S. Sunset Ln., Raymore, Mo. 64083
Home: 913-219-7260 • Cell: 913-219-7260
Rick.Haffner@Sprint.com
I am a highly skilled Internal Technology applicant with over 25 years of experience in the IT field. I possess a diverse
set of skills that include, system administration, project management, and customer service skills, to ensure the stability,
integrity, and efficient operation of the communications systems that support core organizational functions.
Strong communicator both written and oral.
Excellent problem solving skills.
Analytical ability and attention to detail.
Customer focused and solution driven.
Proven skills in managing legacy PBX, Active
Directory, MS Exchange, LYNC, VOIP, and Citrix
environments.
Recognized ability to work, negotiate and present
well with Managers, Directors, VP's and other
company officers. Also to include other coworkers
within the organization.
Willingness to work within a collaborative,
team-oriented environment.
Led the effort to create new support groups for an innovative communications infrastructure change. I facilitated the
changes needed within the existing support groups along with the coordination and creation of two new support teams.
Methods I help develop were used within our company and later adopted by others that learned of Sprint's PBX
displacement. One of the worlds largest at the time.
We transitioned from 490 Nortel PBX's, 18 Symposium's, 19 Networked Call Pilots, in to two data centers running
LYNC.
Included in telling Sprint's story to many major companies including UPS, Black & Veatch, United States Post Office.
Created a new warranty process with Plantronics and Jabra so they include 5% additional product on top of what we
order to cover the warranty. This eliminates the vendor from internal process.
Developed training recommendations for Regional Field Operations.
01/2007 to Current
SPRINT CORPORATION
Application Support Analyst II
Assist Engineering in building out our LYNC server infrastructure.
Responsible for maintaining our LYNC backend infrastructure.
This includes Microsoft operating system patches and the cumulative updates for LYNC servers along with
performing cycle zero testing.
Responsible for procurement of company internal communications devices such as phones and headsets.
This includes vendor management, budget tracking, process and policy management and equipment distribution.
Responsible for LYNC day-to-day support, problem resolution, monitoring, and maintenance.
Responsibilities include 7x24 support and routine on-call responsibilities.
Assist in the identification of emerging technologies.
Provide technical knowledge, skills, and support to development teams.
01/2005 to 01/2007
SPRINT CORPORATION
Network Engineer II
Assigned the task of creating an entirely new support model for a cutting edge communications infrastructure
change.
We deployed Unified Communications within Sprint becoming one of the world's largest PBX displacers.
Since morphed into LYNC.
Facilitated the changes within the existing supports groups along with the coordination and creation of two new
support teams.
This included task on arrow diagrams of process flow currently and for future support.
SUMMARY
SKILLS
ACCOMPLISHMENTS
EXPERIENCE

2. Liaison between Sprint's Internal Technology group and external PBX Vendor Nortel.
Liaison between Sprint's Internal Technology group and our internal support group MSSA (Managed Services
Service Assurance).
Managed the relationship with MSSA holding them accountable for their action and support process.
Responsible for process refinement and review.
Ensure MSSA provides all the data for monthly and quarterly operation reviews.
Help Develop tracking for proactive and preventive chronic issues.
Managed all escalations within the MSSA arena.
I put together training recommendations for Field Operations.
Responsible for development and negotiation of internal process for Internal Technology.
01/2002 to 01/2005
SYSTEM INTEGRATOR IV, SPRINT CORPORATION
Responsible for voice systems integration duties that combine day-to-day support, problem resolution,
monitoring, maintenance and management of the voice equipment and related network components.
Implement, manage, and support voice services, involving various network operating system platforms, various
operating systems, and various desktop, LAN, and groupware programs or e-mail systems.
Maintain support in a 7x24 environment, including routine on-call responsibilities for after business hour support.
01/2001 to 01/2002
SPRINT CORPORATION
Software Engineer III
Responsible for all aspects of call center technologies.
Responsible for new call center installations.
01/1996 to 01/2001
SPRINT CORPORATION
Technical Network Specialist
Responsible for management, support, installation and maintenance of Sprint's internal PBX and peripheral
equipment.
Working directly with Sprint's PBX engineering team on requested projects by gathering information and
implementation for completion of projects.
Responsible for change records to complete software and hardware upgrades.
Duties include monthly reporting.
Training: Available Upon Request.
Olathe North High School Baker University
References: Available Upon Request.
Operating Systems: Windows 2012, Windows XP, 7, 2008 R2 and NT.
Platforms: LYNC, Exchange 2010 and 2013, Office 2013, Live Meeting, SharePoint, VOIP, Legacy PBX and
peripherals.
EDUCATION AND TRAINING
REFERENCES
TECHNICAL SKILLS