1. Richard K. Metzner Cell 765-212-4743
335 Laurel Drive r.metzner@comcast.net
Anderson, IN 46017
SUMMARY
• Professional with 20+ years of extensive experience in quality systems associated with the automotive, commercial and
electrical industries.
• Experienced with QS 9000, ISO and TS16949 procedures, PPAPs, FMEAs, PCP’s, APQPs, etc.
• Thoroughly familiar with inter-departmental practices, procedures and integration to achieve customer specifications and
quality.
• Responsibilities that have been assumed include: total plant quality from receipt of raw materials through final inspection
of finished product, lot trace ability systems, gage calibration systems, supplier and vendor audits, preparation and
implementation of quality and lab manuals, costs of quality, plant SPC training, servicing of customers and preparation
and maintenance of production and related support documents (MS Office - Excel, Word, PowerPoint).
EMPLOYMENT:
Sep 2014 – Apr 2016; Supplier Quality Engineer, Keihin Aircon North America, Muncie, IN
• Produce heating and air conditioning systems and intake manifolds for Honda
• Total plant responsibility for all supplier nonconformance issues, with monthly report out to plant mgmt.
• Responsible for review and approval for Supplier PPAP submissions
• Perform Quality Audits on Suppliers for both new and existing products
• Responsible for review and disposition of product in MRB
Nov 2013 – Sept 2014: Quality Engineer (contract position), Valeo Lighting Systems, Seymour, IN.
• Work with team members for phase’s 0 – 5 applications for new product launches
• Responsible for monitoring all phases of product launch and submitting PPAP documentation for customer approval
• Maintain and establish appropriate documentation for production, to ensure that quality product is being produced
• Team member in developing strategies / procedures for development for internal processes
May 2011 – Nov 2013: Supplier Quality Engineer (contract position), Rolls-Royce (Aerospace), Indianapolis, IN.
• Working with suppliers to improve processes and systems utilizing the 7 step Problem Improvement Request process
(PIR / 8D process), in order to achieve maximum quality of product for parts produced
• Perform Source Inspection on supplier product / parts prior to shipment to Rolls-Royce to assure parts meet print
specification
• Generate weekly metrics / reports on supplier performance which is reported to Govt. Representatives, RR Executives,
Military Representatives and other interested stakeholders
• Team member in developing strategies / procedures for supplier development for internal processes
• Assist in the execution of a supplier exit strategy while still assuring compliance to procedures and conformance of
product from that supplier.
• Prototyped new program whereby all Rolls Royce North America concessions are submitted to a central agency for
concession submissions, freeing up SQE’s to further develop the supplier base.
May 2010 – Dec 2010: Plant Supplier Quality Engineer (contract position). Faurecia Emissions Controls, Columbus, IN.
• Total plant responsibility for all supplier nonconformance issues, with weekly report out to plant mgmt. This includes
review and approval of 8D’s, returning parts to suppliers, removing product from inventory and charging back suppliers,
and issuing complaints in the system for supplier quality ratings and PPM calculations.
• Responsible for review and approval of all current product PPAP submissions, and support for APQP PPAP
submissions.
• Develop and maintain supplier PPAP tracking status and file retention for all PPAP submissions, with report out to
customers and mgmt.
• Establish, setup and monitor of receiving inspection process throughout the plant.

2. June 2008 – Aug. 2009: Quality Engineer (contract position), John Deere Seeding and Harvester, Moline IL.
• QE working with suppliers to reduce PPM levels / defects coming into the facility (NCCA System), and current team
member on three Supplier Quality Improvement Initiative teams.
• Monitoring and reporting for Continuous Improvement (CI) and Quality Improvement Team (QIT) projects, while
working with Mfg. and Design engineering to reduce both in house and warranty costs, increase first pass yield and
improve quality of products produced.
• Plant wide training of process control plan applications and methodology.
• FMEA training for Quality and Mfg. Engineers.
• Perform internal PPAP’s and Process audits of work centers, with follow up actions.
• Assisted in JDS G223 (Supplier audits) and follow up audits / action items.
May 2007 – May 2008: Supplier Quality Engineer (contract position), Bosch, South Bend IN.
• Producing brake systems for GMT 355 / 900, and Ford P415 programs.
• Contracted as an SQE for the APQP process, to work with suppliers to review Bosch APQP and PPAP requirements and
expectations. Review suppliers current systems, tooling and equipment timelines, action item lists with follow up /
closure, process and systems (audits), in order to determine where the suppliers are at with regard to the PPAP project
submissions, and bring PPAP submissions in, on time.
May 2005 – Dec. 2006: Supplier Quality Engineer, Porter Engineered Systems, Westfield. IN.
• Producing seat folding mechanisms / systems for the automotive industry.
• Tier 1 to Toyota and tier 2 to GM, Chrysler, Ford, TRW, etc.
• Other duties included but were not limited to supplier interface, PPAP submissions, supplier improvement programs,
monitoring and reporting of 8D closure requirements, audits of suppliers for both new business decisions and current
processes / product requirements, etc.
Sept. 2004 – May 2005: Short term Contracts for diff. companies as Quality Engineer, Supplier Quality Engineer
• Primarily helped with customer PPAP submissions, from product development, through implementation.
• Full responsibility for development FMEA’s, PCP’s and PFD’s.
June 2004 – Sept. 2004: Contracted for Fast Tek Group as Provider Quality Engineer, Indianapolis, IN
• Conduct CS2 (controlled shipping) assessments and quality system basics workshops, primarily for suppliers to GM.
• Audited Fast Tek facilities for compliance to ISO requirements, rewrote quality procedures and managed
implementation, based on audit findings.
Apr. 2002 – June 2004: Supplier Quality Engineer (contract position), Allison Transmission Indianapolis IN
• Producing transmissions for GM, military and off road applications.
• GM supplier; working with suppliers to improve overall processes and quality systems.
• Perform process control plan audits, FMEA and control plan reviews, quality system basics (Top Focus), Shop Floor
Excellence audits, etc.
Aug. 2001 – Nov. 2001: Self Contracted: Quality Engineer, DynAmerica - Muncie IN.
• Submitted PPAP’s to major customers, FMEA’s, PCP’s, etc.
Apr. 1994 – July 2001: Quality Engineer (contract position), Delphi-E (Energy & Engine Mgmt. Systems), Anderson IN
• Facility produces ignition systems components for General Motors.
• Responsible for distributor mfg. product line and injection molding process of plastic distributor caps, bases and stems.
• Set up and maintain quality systems to meet QS 9000 requirements.
• PPAP submissions, implementation of statistical process control program, support to manufacturing and product
engineering departments for FMEA’s, process control plans, Gage R&Rs, etc.
June 1987 - Nov. 1993: Quality Manager, DynAmerica Div. Pooler Industries, Muncie IN
• Metal Stampings plant, supplying safety related and other components to the automotive and electrical industries (TRW,
Autoliv, G.M., Monroe, United Tech., Westinghouse, etc.).
• Reduced overall plant scrap from 5% to .5% in one year.
• Austempering and Carbonitrite heat treat, phosphate coating, zinc plate, and paint systems.
• Responsible for overall plant quality systems and procedures, supplier/vendor audits, performance systems and quality

3. cost analysis.
• Trained all employees in statistical process control systems to meet industry requirements.
• EDUCATION/TRAINING
Certified Quality Technician with A.S.Q.C.
TS-16949 – Allison Transmission
QS-9000 – Delphi
Shainin Techniques: Iosplot, Multivari analysis, etc., Delphi-E
Quality System Basics (9 Key Strategies) – Allison Transmission / GM
Positive Leadership / Positive Teamwork, A.C. Delco Systems / Delphi
Basic Statistics Workshop, Ball State University, Muncie IN
Process F.M.E.A’s - T.R.W. / Delphi-E
Design Of Experiments Taguchi Method
Lean Mfg. Principles – Delphi
Error Proofing – Delphi
Label Error Proofing – Delphi
TEACHING/CONSULTING
Wrote Quality Manuals for Tier 1 and 2 suppliers, to meet automotive industry requirements.
Statistical Process Controls – For A.S.Q.C., Muncie Career Center, and various mfg. companies (class participants received 1.5
CEU’s from Ball State University (Muncie, IN.)
Total Quality Management - Muncie In. – for Chamber of Commerce
Machine Capability Studies - A.S.Q.C.
Gage R & R Studies - A.S.Q.C.