Detect and Stop Fraud In Your Call
Centers
Pindrop Security’s Fraud Detection System (FDS) identifies call
spoofing and other attempts to defraud financial institutions
by providing a highly accurate call risk score. It verifies
location and call type and matches it against Caller ID or ANI
data to identify spoofing. It also creates a unique fingerprint
for the caller and compares the fingerprint to our database
of known fraud rings and repeat fraudsters regardless of the
real or spoofed number they are using.
What Does FDS Provide?
• Call analysis technology that can determine the actual
location and device type used by a caller and compare it
to Caller ID or ANI information to determine spoofing and
fraud.
• Unique acoustic fingerprint that allows you to match the
caller to other fraud attempts and examine their fraud
history.
• Non-intrusive validation of customers through
transparent location and device type verification.
How Do Financial Institutions Use FDS?
With Caller-ID and ANI completely compromised, there has
been no technological solution to detect deception in phone
calls. The problem has been solely addressed by knowledge-
based authentication practices, making the call center the
last line of defense against fraud.
FDS is used by call centers, fraud investigation and incident
response teams to evaluate callers as part of their anti-fraud
and transaction approval processes. FDS allows financial
institutions to more easily authenticate their customers and
other callers while improving their detection and prevention
of fraud.
FRAUD DETECTION SYSTEM
High-confidence risk
scoring for
every caller based on
location and call type
Detect 80% + of
inbound fraud calls
on the first call well
before approving
and carrying out
transactions
Track fraudsters and
correlate across many
spoofed numbers and
targeted institutions
Identify Fradulant
Callers
Prevent Fraud
Transactions
Actionable,
Accurate Fraud
Intelligence
DATA SHEET
* Pindrop Security’s CallDNATM
report provides critical
actionable information about
the call or number
PINDROPSECURITY.COM | 404.721.3767

“FDS allows financial institutions to more easily
authenticate their customers and other callers
while improving their detection and prevention of
fraud.”
Acoustic Fingerprint™ Call Analysis
How Do Financial Institutions Use FDS?
With Caller-ID and ANI completely compromised, there has been no technological solution
to detect deception in phone calls. The problem has been solely addressed by knowledge-
based authentication practices, making the call center the last line of defense against fraud.
FDS is used by call centers, fraud investigation and incident response teams to evaluate
callers as part of their anti-fraud and transaction approval processes. FDS allows financial
institutions to more easily authenticate their customers and other callers while improving
their detection and prevention of fraud.
Pindropsecurity.com | 404.721.3767
DATA SHEET
Pindrop Security’s acoustic fingerprint technology examines over 140 different audio “features” of
each call. It can identify the caller location and device type as well as provide a unique fingerprint to
identify and track fraudsters and to authenticate legitimate users and customers.

Identify Fraudsters and Authenticate Customers
Pindrop’s Fraud Detection System is based on audio analysis technology. Every call is
broken down and analyzed for over 140 (and growing) characteristics to form a unique
“fingerprint” for the call. With over 90% accuracy, FDS is able to determine the location of
the caller and the type of device being used to originate the call (VoIP, Cell, Land) – even
the provider for VoIP calls (Skype, etc.).
While this information alone is enough to determine fraud, we go further by then matching
the fingerprint to our database of fraud rings and repeat fraudsters. Typically, a fraudster
will have a large number of phone numbers and will have targeted many institutions.
This information is made available through the FDS as well, to assist fraud and incident
response teams.
How Do I Deploy the Fraud Detection System?
FDS is deployed in your environment as a 1U appliance. It connects to your call recording
store. FDS needs approximately 15 seconds of audio to analyze and match a call.
Product Features
• Web-based interface
• Alerting via email and SNMP
• Administrator and User management
DATA SHEET
PINDROPSECURITY.COM | 404.721.3767

Product Components
Inbound Call Monitoring
The Fraud Detection System can be used to monitor inbound
calls in a variety of ways. The easiest and most common
method is monitoring recorded calls. This allows FDS to
provide fraud scores to fraud teams with minutes of call
completion, well before a critical transaction can occur,
all while seamlessly and easily integrating with financial
institutions current environments.
Inbound Call Monitoring
FDS provides and easy-to-use interface which allows
extensive analysis of overall phone fraud in your environment
including:
• Volume and intensity of attacks and attackers
• Key indicators of attacks
• User, administrator, and organization specific
configurations and access
• Review support tickets and feature requests
For more
information on
Pindrop Solutions,
please contact us
at:
404-721-DROP (3767)
info@pindropsecurity.
com
DATA SHEET
PINDROPSECURITY.COM | 404.721.3767