1. RICHARD G. HESS
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135 Valley Park Road Phone: (910) 393-7587
Phoenixville, PA 19460 Email: hessky22@gmail.com
“Rick consistently
promotes and delivers
customer delight by
leveraging his many
years of industry
experience. His team
often generates
quotable C1 feedback
that represents the best
Bottomline
Technologies can
offer.” .”- Vince
Cataldo, Vice President
of Operations,
Bottomline
Technologies, Inc.
“The following quote from
Mary Oswald of Long
Beach Casualty is typical
feedback, “You feeling like
Superman? You’ve just
become one of my heroes!”.
Rick also excels at
developing long standing
customers as demonstrated
by his relationship with
Tony Rivera of Axis
insurance. This is a SaaS
client that is in the process
of upgrading to SaaS
Premium.”- Vince
Cataldo, Vice President of
Operations, Bottomline
Technologies, Inc.
“Rick is making remarkable
progress developing our
Canadian business. He has
successfully introduced a
relatively new concept/product
to a challenging market and
expanded our footprint.
Canadian ARR is now over
$5 million and growing. Also,
Rick has been an important
resource for our Development/
Product Team as we continue
to develop Legal X, e.g.,
Appeals Functionality
Module.” -Vince Cataldo,
PROFESSIONAL PROFILE
Dynamic 27-year legal cost management career reflecting diverse
experience and superior performance. Remains among the industry leaders in
the management of key accounts; state of the art e-billing/legal bill review
programs; legal bill review and auditing and appeals training; and cutting
edge seminars and presentations to law firms and Legal Spend Management
clients.
 Expert in legal billing practices with proven track record of reducing
legal fees for clients. Exceptional results in negotiating billing
adjustments with law firms and other professionals.
 Outstanding success in building and maintaining client relationships
with key decision makers and skillfully handling large-volume, high
profile accounts.
 Excellent communication and interpersonal skills with a track record
that demonstrates self-motivation, creativity and initiative to achieve
both personal and corporate goals.
KEY QUALIFICATIONS
2010 – 2015 Team Leader / Appeals Manager, Expert Bill Review
Bottomline Technologies, Marlton NJ
• Instrumental driver of Expert Bill Review Management team significantly
increased quarterly productivity and revenue from one million dollars to
thirty million dollars, setting company and industry-wide records,
developed client base from thirty-five to two hundred and seventy, and
expanded my reports/professional internal audit and appeals staff from six
to twenty.
• Managed staff of 20 Attorney Auditors and Appeal Attorneys including
responsibilities for quality control hiring personnel administration, sales,
client relations, new hire and ongoing training initiatives and company
ambassador and law firm liaison. Developed and generated training
manuals for Expert Bill Review Attorney Auditors and Appeals Attorneys.
Championed and realized functionality enhancements for company Audit
and Appeals systems, tools and database.
• Also handled complex law firm appeals, special projects and related
issued with clients and staff. Presented numerous groundbreaking
seminars and presentations on Legal Spend Management/legal billing
issues to enhance law firm buy in, credibility and client satisfactions.
2003 – 2009 Assistant General Counsel / Senior Project Manager
Legal Cost Control, Inc. Haddonfield, NJ

2. RICHARD G. HESS Page 2
Vice President of Operations
“Rick provided the
concept and content for
EBR’s presentation at
the 2014 Customer
Information Exchange.
This was a very
successful presentation
that generated several
new business
opportunities.” - Vince
Cataldo, Vice President
of Operations,
Bottomline
Technologies, Inc.
“Rick is goal and
revenue focused. He
timely completes
projects, at the highest
level, and leverages his
expertise to overcome
challenges. Rick is able
to leverage his
experience to expedite
the training learning
curve and accelerate the
ROI of new
employees.”-Vince
Cataldo, Vice President
of Operations,
Bottomline
Technologies, Inc.
“Rick successfully
implemented 7 new
clients/programs,
which includes
RSA/Unifund, Ontario
School Board, Royal
College, GuideOne,
Sompo, Clermont, and
Berkley Specialty.” -
Vince Cataldo, Vice
President of
Operations, Bottomline
Technologies, Inc.
“Rick implemented
several initiatives in
2014, including, the
establishment of an
EBR Template Doc
Repository, as well as,
organizing the
• Legal fee/cost consultant for diverse national clientele including: bankruptcy
courts, corporations, insurance companies and government entities.
• Management of various large client accounts including the Adelphia
Bankruptcy and the Welding Defense Group.
• Perform legal audits, generate managerial reports for clients, responsible for
service delivery, communications and quality control. Retained as a legal fee
expert.
KEY ACHIEVEMENTS
 Achieved a 9% average cost reduction of legal and professional fees totaling
$600 million billed in the Adelphia Bankruptcy.
 Attained multi-year contract renewals for legal e-billing/auditing program
involving mass tort litigation for the Welding Defense Group.
2003. Senior Project Manager, CSC Legalgard Solutions, Philadelphia, PA
Provided diverse national clientele with legal cost and litigation management
services including: corporations, insurance companies, government entities and
individuals. Analyzed legal bills, legal and client case files and performed law firm
audits. Generated detailed written reports, customized litigation management and
billing guidelines and conducted educational seminars. Retained as a legal fee
expert.
1999. Senior Legal Auditor, American International Group, New York, NY
Led and participated in over sixty annual legal audits of outside panel counsel and in-
house counsel nationally for all lines of business. Areas of review included technical
compliance with AIG litigation management and billing guidelines, case handling
cost-efficiencies and billing practices. Worked with home and regional claims
offices to implement litigation management initiatives. Developed and presented
legal bill review training program for claims personnel nationwide. Retained as a
legal fee expert.
1992. Legal Cost Consultant, Legalgard Inc., Philadelphia, PA
Responsible for overall service delivery, budgeting, revenue/expense and personnel
management. Clientele primarily consisted of corporations, insurance companies
and government entities. Analyzed legal fees, reviewed client case files and
performed law firm audits. Generated detailed written reports, customized litigation
management and billing guidelines and conducted educational seminars. Retained as
a legal fee expert.
1992. Attorney, Santangelo & Skypala, Pottstown, PA
General practice of law concentrating on civil litigation, business, real estate, land
use and family law. Litigated cases in county and state courts and represented clients
in administrative proceedings. Heard and decided cases on Montgomery County
Arbitration Panel. Solicitor for Amity Township Zoning Hearing Board, Berks
County.

3. RICHARD G. HESS Page 3
groundwork for an
Appeals Unit to triage
audit questions. - Vince
Cataldo, Vice President
of Operations,
Bottomline
Technologies, Inc.
“Rick consistently does
a great job handling
appeals for some of the
most challenging
accounts. Rick
responds to firm and
client inquiries in a
prompt, courteous and
knowledgeable fashion.
Clients value Rick’s
input during status calls
and in the course of
routine
communications. Rick
also provides guidance
and support to other
appeals attorneys and to
auditors. - KImberly
Cummings, Senior
Team Leader,
Bottomline
Technologies, Inc.
“: Rick employs and
shares the knowledge
that he has gained
during his many years
of industry experience.
Rick shifts resources as
necessary to ensure that
the turnaround time for
appeals is not excessive.
“ - Kimberly
Cummings, Senior
Team Leader,
Bottomline
Technologies, Inc.
1989. Law Clerk, Malcolm & Riley, West Chester, PA
Full time law clerk. Handled associate level assignments for firm partners and senior
associates such as drafting complex pleadings, motions, and briefs.
Conducted discovery and prepared for depositions, performed legal research and
drafted legal memoranda.
1982-1988 Director of Rehabilitation Support, Taylor Hospital, Ridley Park, PA
Manager/Department Head of 25 bed in-patient physical rehabilitation unit and
outpatient services within an acute care hospital. Overall responsibility for Physical
Medicine and Rehabilitation department including capital budgeting,
revenue/expense management, service delivery, professional and support staff and
JCAH accreditation.
1982. Branch Manager, General Rehabilitation Services, Philadelphia, PA
Established and managed branch office of private medical and vocational
rehabilitation service provider in the Baltimore/Washington, D.C metropolitan area.
Responsible for sales/marketing, service delivery, budgeting, managing
revenues/expenses and conducted educational seminars. Managed professional staff
comprised of registered nurses, vocational counselors and job developers.
EDUCATION
J.D. (1989)
Widener University School of Law, Wilmington, DE
B.A. (1977)
Gettysburg College, Gettysburg, PA
BAR ADMISSION
Pennsylvania (admitted 1990)
MEMBERSHIPS
Pennsylvania Bar Association
PUBLICATIONS
 “Interrogatories to defendant driver in motor vehicle accident case”, 1999
Cumulative Supplement to Handling Accident cases by Albert Alverbach
(Volume 1, Chapter 17, Section 164P), West Group Publications
 “Interrogatories to plaintiff in motor vehicle accident case”, 2000
Cumulative Supplement to Handling Accident Cases by Albert Alverbach
(Volume 1, Chapter 17, section 164Q), West Group Publications