1. Richard Clements
As an Informal Educator, (Ptlls Level 4, Dip LCW); My recent experience derives from training, educating and facilitating
within informal learning environments. My work experience over the last fifteen years entails customer service & manage-
ment roles within multidisciplinary organisations. In my free time I enjoy the arts including creative writing and graphic
design.
Personal Details Voluntary Work
Full Name: Mr Richard David Clements Establishment: Blackpool Council Voluntary
Address: c/o Flat D03A, 23 Stretford Road, Services.
Manchester, M15 6DD. Job Title: Digital Champion - UK Online.
Date of Birth: 04 08 1978 Dates: April 2011 to October 2012
National Insurance: JS364002C
E mail: c.richie2000@gmail.com Educate and support a local community with basic online
Telephone: 07743130627 skills as part of a targeted government initiative to equip
Current Education 10 million adults with the skills to use the Internet.
Assisting students of a broad age range from young
Establishment: A NMC Centre, Winsford.
adults to senior citizens accessing the service.
Subject: Graphic Design (NCFE L1)
Promote the use of online public services, how to save
Dates: September 2012 - Present
money, apply for jobs and use social networking environ-
ments in a way that works for the individual.
Establishment: Footlights SEN Drama
Group
Qualifications Job Title: Drama Workshop Facilitator
Establishment: The Open University Dates: September 1998 - June 2000
Dates: October 2011 - June 2012
Subject: Diploma in Literature & Creative Provide pupils with the level and type of support speci-
Writing (120 Credits) fied by the teacher during improvisation, rehearsal and
Attainment: Distinction (85%) performance settings.
Promote positive pupil behaviour by the use of praise and
Establishment: A New Day Assessment Centre encouragement.
Dates: Awarded April 2012 Established a good relationship with pupils to encourage
Subject: PTLLS participation within the drama group setting.
Attainment: City & Guilds Level 4
Establishment: Outreach Project Ridgeway SEN
Establishment: De Montford University School.
Dates: September 2000 - May 2002 Job Title: Drama Workshop Faciltator
Subject: HND Performing Arts Dates: September 2001 - Dec 2001
Attainment: Merit Profile
Facilitating drama workshops as part of a group project.
Establishment: Goole College To provide a safe environment within a SEN/ASD group
Dates: September 1998 - June 2000 setting to explore , address and deal with personal and
Subject: BTEC Diploma Performing Arts social difficulties in accordance with the national curricu-
Attainment: Merit Profile lum.
Identify group needs through improvisation, role play and
Establishment: Goole Sixth Form characterisation.
Dates: September 1995 - June 1997 Encourage self-awareness, exploration and reflection on
Subject: A-Level Theatre Studies feelings and relationships in a appealing format.
Attainment: Pass Provide opportunities for clients to learn new skills using
movement, drama and music.
Establishment: Goole Sixth Form Enabling clients to experiment with new ways of thinking
Dates: September 1994 - June 1996 and behaving.
Subject: A-level Workshop sessions promote growth to a final perfor-
Attainment: Performing Arts C mance of the group understanding of related topics
within the national curriculum guidelines.
Training
April 2011 Digital Champion Training Computer Applications
Annual 2004 - 2011 Health & Safety at work. In Training: Competent:
Annual 2004 - 2011 Data Protection Act. Adobe Illustartor Microsoft Office
Annual 2004 - 2011 Customer Service Adobe Photoshop Windows (all platforms)
March 2006 BTEC Work Place First Aid Adobe Indesign CRM Zoho
March 2006 BTEC Guest Relations Quark X press

2. Work History
Job Title: Sublet Co-Ordinator
Establishment: Bourne Leisure Ltd.
Dates: June 2009 - September 2012
Details: Actively promote the Sublet Service.
Liaise within an interdepartmental structure.
Audit new clients holiday homes to ensure company requirements/standards are met.
Build client relations to profit the business.
Conduct interviews for potential employees within the Holiday Sales Team.
Implement and sustain training for the department.
Job Title: Touring Manager
Establishment: Bourne Leisure Ltd.
Dates: April 2007 - June 2009
Details: Marketing the regeneration of the business.
Conduct interviews for potential employees and maintain effective training for the company.
Manage and support the team within their job roles.
Audit the facilities on park to ensure standards are maintained.
Report regular feedback directly to the head of department.
Job Title: Customer Care Manager
Establishment: Bourne Leisure Ltd.
Dates: March 2006 - April 2007
Details: Evaluate and liaise customer feedback for the resort.
Resolve guest issues swiftly to gain customer satisfaction in order to maintain and reduce
the company customer complaint ratio.
Report areas of concern where training issues become apparent.
Reply to all customer feedback received.
Liaise and facilitate customer special requests.
Job Title: Reception Team Leader
Establishment: Bourne Leisure Ltd.
Dates: March 2005 - March 2006
Details: Responsible for team training.
Evaluate the team training and report to the head of department.
Liaise with and implement the departmental managers’ requirements of the day.
Support the team in the deliverance of a positive customer experience.
Maximise marketing by proactively promoting repeat business.
Job Title: Receptionist / Holiday Advisor
Establishment: Bourne Leisure Ltd
Dates: May 2004 - March 2005
Details: Always presented in a professional and approachable manner to clients.
To give the highest level of customer service within the business.
Proactively promote the product for repeat business.
Resolve issues in a calm and professional manner.
Deliver and aim to exceed customer satisfaction.
Job Title: Caravan Sales Person
Establishment: Bourne Leisure ltd
Dates: January 2004 to May 2004
Details: Promote new and existing business to increase the growth of profit.
Provide on-going customer care to all clients.
Job Title: Customer Assistant
Establishment: Tesco Goole Bedford Blackpool
Dates: August 1994 - Jan 2004
Details: To provide a high level of customer service.
Responsible for payment transactions of goods.