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Richa Saxena
Lead Business Analyst & Subject Matter Expert
LinkedIn: http://www.linkedin.com/in/richasaxena15
Location: Gurgaon, India
Contact No. : +91-981-824-1832
Email. : richa.saxena15@gmail.com
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Career Highlights
9+ years (119 Months) of experience as Lead Business Analyst in Banking domain which includes Analysis, Impact
Analysis, Effort estimation, application design and development using Mainframes.
 Effective in strategically enablingenterpriseand eBusiness solutions,whileworkingwith multifunctional teams
business and technical staff and management.
 Hands on experience in requirements gathering, analysis,detailed requirements design, workflow design.
 Strong analytical and documentation skills accompanied by problemsolvingskills.
 An eye for details accompanied by clientinteraction skills.
 Ability to communicate ideas in both technical and user-friendly language
 Excellent oral and written communication skills
 Experience of being the point–of–contact for the project.
 Have sound domain knowledge of financeand Banking.
 Have sound domain knowledge of Supply Chain and Materials management.
 Ability to perform well under high work load, ability to learn new technologies in short span, ability to use
previous experiences for effective results.
 Yellow belt Lean Six Sigma certified professional.
Core Competencies:
• IBMMainframesOS/390 • COBOL, Natural, JCL
• Adabas, IMS Database withUnisys Mainframes • MS Visio, MS Office
Career Progression
 August 2009 – Present: LeadBusiness Analyst & Subject Matter Expert – Tata ConsultancyServices, Gurgaon(India)
 January2006 – August 2009: Designer& System Programmer– Tata ConsultancyServices, Gurgaon (India)
Drove the high-qualitycompletionof Projects & Programs for F500 clients including:
• Lloyd’s Banking Group • Eaton Corporation
Professional Experience
Tata Consultancy Services, Gurgaon, India January 2006 - Present
 Significant Projects
1) Lloyd’s Banking Group, United Kingdom
Duration: August’2009 – Present
Role: Lead Business Analyst & Subject Matter Expert
Technology used: COBOL and UNISYS
Description: Lloyds TSBGroup plc was renamedLloyds Banking Group, following the acquisitionof HBOS plc, this makesit
the largest retail bank in UK. Lloyds TSB andHalifax are the mainbrands inEngland and WalesandBankof Scotland is the
mainbrandin Scotland. It has a distribution networkthat is second to none, includingthe largest branch network in the
UK.
Major Responsibilities:
 Acted as the primaryliaisonbetweenthe Business Units, InformationTechnology(IT) and3rd partyvendors.
 Demonstrated skillsin interviewing business units, stakeholders andtechnical leaders to gather and clarifybusiness
requirements.
 Analyzedcorporate business processesto developcustomized solutions to reduce costs, increase revenue and
maximize profit.
 Led planningmeetings, JAD sessions (Joint ApplicationDesign), analysisdevelopment, test inspections, andother
project meetings throughout product life cycle.
 Conductedinterviews and developed business cases to implement process changes, create training material, and
instructed clients onnew processes and procedures.
 Worked collaborativelyto design, manage, and reviewrequirements andcapabilities withgloballydispersed teams.

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 Studythe current state ofthe processes. Prepare the AS-IS process mapandthe TO-BE scenario.
 Interacting withthe client andbusiness stakeholders for requirement gathering, designingandreporting.
 Bridging the gap indomainunderstanding between the client andtechnical team. Coordinating withthe stake
holders to translate the businessrequirements intoactual project plan.
 Creating Detailed Requirement Design Documents (DRD).
 Preparingthe Impact Assessments for anynew requirement cominginto the project.
 Providing consultancyto other interfaces, inimplementing changesfor the Lloyds Banking Groupas a whole.
 ConductingDesignAuthorityForum withClient Senior SME’s for reviewing the high level designs and other
functionaldiscussions.
 Performing IMPACT Analysisandestimate the resource andTime for eachimplementationor Change.
 Involved inrequirement analysis, design, anddevelopment and testing of the standalone projects and
enhancements.
 Performedproject auditingwitheveryiterationof workandcreatedstandards andchecklists for the BA team to
better understanddocumentationexpectations andthe enterpriseproject methodology.
 Identifiedsystems of recordfor electronic documents generated as part ofthe normal course of business and
documentedprocedures for accessing anddownloading processes for use ina regulatoryagencyaudit.
 Created a "Document Catalog" onthe Compliance Sharepoint site to operationalize the long termmanagement of
the information.
 Involved inthe development andsupport in the Integrationof Lloyds TSBgroupandHBOS.
 Involved inthe development of the tool/application as per the requirement givenbythe client.
 Providedsupport in User Acceptance Testing inthe UAT/testing environment for eachchange before production
migration.
 Providedroot cause analysisand resolutions to System testing team through problem tickets.
 Providedresolutionto System Testing team’s queries and problems inminimum amount of time.
 Maintaining aninternal database repositoryof important but recurring issues for training the new team members.
 Helped newteammembers inanalysis andproper updatesof the problemtickets.
 Reviewed code changesandprovide UAT support for the Change requests.
 Involved ingrooming newteammembers byconducting induction training for both technicaland functional aspects
of the project.
Major Accomplishments:
 Demonstrated outstanding Analytical skills, consistentlyscoring 90% or greater onCustomer Satisfaction surveys on
providing Cost effective and optimizedsolutions withgreat quality.
 Assisteddesigners, developers andtestingteams in endto enddeliveryof eachchange within the system and
ensuringcompliance withall requiredstandards.
2) EATON Corporation, U.S.A
Duration: - January 2006 – August 2009
Role: Designer and System programmer
 Project: VISTA Enhancement andMaintenance
Technology used: NATURAL/ADABAS and JCL
Project Description:
The customer hasanin-house electronic marketing system named VISTA that has severalmodules, suchas Order
Management, Pricing, SupplyChain, Returns, Finance, EDI, Customer Systems, andSalesReporting. VISTA is a complex
systemwhichis developedon mainframe andinterfaces with several applications ondifferent platforms. An enhanced
version ofVISTA, called Global VISTA has multiple currencyand multi-lingual capabilities
Major Responsibilities:
 Single point of contact with the businesson requirement analysis, designing andcoding.
 Involved inrequirement analysis, design, development and testing ofthe standalone projects and enhancements
 Involved inIMPACT Analysis andestimate the resource andTime for each implementation or Change.
 Conducted User Acceptance Testing inthe UAT/testing environment for eachchange before production migration.
 Providedtechnical andfunctionalassistance in the Integration project betweenMainframes and other Webbased
technologies like Java, using Interfaces as MQ Series, VMS etc.
 Providedroot cause analysisand resolutions to User’s problems throughproblemtickets createdinRemedy
application.
 Providedon the spot solutions to the JobABEND’s to maintainthe dailyjob flow.
 Providedextra support at monthend, quarter endandyear end.

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 Providedresolutionto User’s queries andproblems in minimumamount of time.
 Providedsupport to Client at Year End and Month End closure, special considerationfor the Finance relates issues
like Invoice Creationor Bookingof Financial entries.
 Maintaining aninternal database repositoryof important but recurring issues for training the new team members.
 Helped newteammembers inanalysis andproper updatesof the problemtickets.
 Project: Global Vista Roll Out
Technology used: NATURAL/ADABAS and JCL
Project Description: Global Vista is the globalize version ofVISTA, with multi-lingual andmultiple currencyfacility. VISTA
works onlyin US, while Global Vista is applicable inrest of the world. It hasmanyother interfaces withthe helpof MQ
series.
Major Responsibilities:
 Involved inrequirement analysisand implementation ofthe Global Vista indifferent parts of the world like China
and Penang(Malaysia).
 Providedsupport inimplementationof Global Vista in China andPenang (Malaysia).
 Worked onnew requirements andenhancements requestedbyeach implementationplant and providedfull
support for the same.
 Providedtechnical andfunctionalassistance in the Integration project betweenGlobal Vista andWeb based
applicationfor Invoice Printing.
 Providedwarrantysupport after eachGlobal Vista implementation.
Invoice Printing Application:
 Worked onanapplicationfor providing data integrationbetween mainframes and Java . This is anInvoice
Printingapplicationwere the Invoice data is transmittedfrom mainframes to Oracle Database using MQ
Series andthe Java basedapplicationis usedto displaythe data andhelps the user to print the Invoices on
the printers configured to the application server.
 ProvidedWarrantysupport andproblem tickets resolutions to the issuesrelatedto the application.
Awards and Recognitions
 Awardedwitha Certificate of Appreciation for carryingout BusinessAnalyst activities fromthe client duringtheir annual
visit to offshore location.
 An Award for clearing APICS CPIM certification.
 Awarded‘On the Spot’ Awardfor providing support in LBG migration.
Educational Qualifications
B.Tech. in Computer Science fromIECcollege ofEngineering and Technology, Greater NOIDA, affiliated to Uttar PradeshTechnical
University, Lucknow in2005.
Personal Details
Date of Birth : 15th March 1984
Language Known : English,Hindi
Marital Status : Married
Passport : Yes