RICARDO VERGARA NAVARRO
96 Winthrop Street, Winthrop, MA | 857-829-7092 | RicardoVergaraNavarro@Gmail.com
Internationally experienced Computer Science Engineer with more than 7 years of experience and
success. Detailed knowledge of business processes, analysis, design, and implementation of information
systems. Active participation in all phases of the product development lifecycle. Fluent in English,
Spanish, and Portuguese. Authorized to work in the U.S. (green card holder).
EXPERIENCE
LATAM AIRLINES GROUP, Santiago, Chile
One of the largest airline groups in the world in terms of network connections, providing passenger
transport services to about 140 destinations in 24 countries and cargo services to about 144
destinations in 26 countries, with a fleet of 328 aircraft.
Senior Process Engineer, LAN Cargo, August 2011 to January 2016
Responsible for the management and control of projects focused on the continuous improvement of
information systems used in business processes related to cargo airlines within the LATAM group
(LAN, TAM, ABSA) in the countries where they operate (USA, Chile, Brazil, Argentina, Peru,
Colombia, Ecuador, Mexico). Had a major role in the project that allowed the merger of information
systems between LAN and TAM airlines. Main activities carried out:
• Modeled business processes
• Obtained functional requirements through direct interaction with users
• Preparation and execution of test plans
• Performed monitoring, control and supplier management of software development
• Did reporting of project tracking oriented management
• Planning and implementation of information systems implementation
• Liaise between different areas and teams within the organization working toward a particular
initiative
• Support in solving problems related to a productive environment
• Performed functional training for end users (in Spanish and Portuguese)
BANCO DE CHILE, Santiago, Chile
Chile's second largest bank Banco de Chile S.A. is a full service financial institution offering retail
banking, wholesale banking, and treasury and money market services in Chile and the US.
Systems Analyst, April 2009 to August 2011
Responsible for information systems focused on delivering self-service capabilities, i.e., those that were
directly used by customers of the Banco de Chile team. Analysis, design and implementation of
improvements on the features available on the website. Maintenance and incorporation of new products
and services on the network of automated teller machines (ATMs). Participation in the project that
allowed the merger of information systems between Banco de Chile and Banco Edwards. Main activities
carried out:

• Obtained functional requirements
• Project documentation
• Certification functionalities
• Support in solving problems related to a productive environment
ANTICIPA, S.A., Santiago, Chile
Competitive technology innovation and development company with experience on digitalization of
organizations.
Software Engineer, December 2008 – April 2009
Analysis and resolution of incidents associated with information systems developed for different
customers of software development provider Anticipa S.A. These included government entities such as
Chile’s Internal Revenue Service and various private sector companies. Main activities carried out:
• Modeling using UML notation
• Programming in PHP and Java
• Preparation of test plans
• Functional certifications
EDUCATION
UNIVERSIDAD DEL BIO-BIO, Chillan, Chile
Engineer of Computer and Information, 2008 (equivalent to a U.S. Bachelor of Science)
TECHNOLOGY
 Programming Languages: Java, PHP, HTML, JavaScript
 Applications: MS Office, MS VISIO, MS Project, Bizagi BPM, Harvest, Changepoint, JIRA
 Operating Systems: Windows, Unix, Linux
 Databases: Oracle
CERTIFICATIONS & COURSES
 2011 – Problem Solving - LATAM Airlines Group, Santiago, Chile.
 2012 – Project Management - Universidad Adolfo Ibáñez, Escuela de Negocios, Santiago, Chile.
 2012 – Air Business - IATA (International Air Transport Association), Santiago, Chile.
 2013 – LEAN - LATAM Airlines Group, Santiago, Chile.