1. Rhonda K. Tejchma
12726 136th Avenue
Grand Haven, MI 49417
Actively looking with great confidence a position of Associate Customer Service Representative/Associate patient
Customer Representative that will utilize my Medical Management Degree, including nineteen years of office
management experiences, I do have several other talents working with a diverse population, and all natures of
North Ottawa Community Hospital
PATIENT RESTRATION CLERK, 06/2016 to 8/2016
Extremely detailed with client’s insurance information
Have vast of knowledge with CHAMPS, Priority Health, BCBS, and BC exchange
Handled American Health Associates, Davita, Employee Health, and Workplace Health
Answered incoming calls and directed to the appropriate staff member.
Patient Registration for emergency and lab.
Managed bed assignments and pre-registered new mothers.
Processed off-site labs, directed to Researcher.
Printed encounter forms or face sheets for Professional staff for client information.
Scheduled appointments for echo, and cardio department.
Worked with insurance verification thru Champs, Priority Health, Web Dennis, Medicaid, Medicare, Cigna,
United Healthcare, & Mediworx.
Operated on Med Tech, worked with Advance Directives, Excellent Customer Services, I have worked with
other facilities for medical resources to help clients.
I made sure all information needed for patients in ER were correctly entered in system.
Capable of working in a fast paced environment.
Electronic medical records management.
Experience with RX Meditrend Software
Medworxx Learning Management Systems
Relias Learning – Online education
CAREGIVER FOR FATHER, 10/2009 TO 01/2016
Assisted with personal hygiene
Travel to appointments
Handled all POA of healthcare and Trustee of finances
2. ARBOR CIRCLE, Grand Rapids, MI
MEDICAL ADMINISTRATIVE SUPPORT, 5/2013 – 2/2015
Greeted visitors, ascertained purpose of visits, and directed to appropriate staff. I really enjoy helping
clients and I consider that very rewarding at the end of the day.
Answered telephone and directed call to appropriate staff and called clients to notify them of their next
Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures
and treatment into computer
Worked closely with insurance providers to authorize services for clients
Managed and updated electronic health records
Served on the Committee for Health and Wellness
Trained employees on the intake and front desk procedures
Collected co-pays and outstanding bills
Scheduled appointments, and called to remind clients of their appointments.
Trained new employees for intake and all front desk procedures.
Team player, willing to take the imitative to go the extra mile.
Assist clients in completing a variety of intake and eligibility forms.
Managed and maintained inventory control system for supplies.
Good working knowledge of medical terminology.
Word processing, spreadsheet and database management application software.
Enjoy working diverse cultural and socio-economic backgrounds.
KMG PRESTIGE, INC., Grand Rapids, MI
PROPERTY MANAGER, 11/2008 - 11/2011
Processed all incoming information for current and new residents, decreased delinquency to under 1%,
achieved 99% occupancy, worked closely with Compliance programs to work with Section8, & 42.
Managed a staff of 7, prepared budgets for two different apartment owners, demonstrated problem
solving skills, deescalate a situation before it gets out of control.
Marketing, leasing responsibilities, paperwork, process application and see that the task is followed thru.
Lease renewals, availability reports to the main office in a timely fashion, I work well under pressure.
Trained Work under pressure.
FLAHERTY & COLLINS PROPERTIES, Muskegon, MI
PROPERTY MANAGER, 9/2005 - 1/2008
Actively involved in all functions that directly impact occupancy and the
Established systems to support apartment community the goal of maximizing Rental
Income and maintaining the asset for the Apsrtment owners.
Review daily calendar and determine what planning is required for the day in terms of tours move-ins,
move-outs and vendor activity.
Answer professionally telephone calls in a friendly manner. Visit with “walk-in” and telephone prospects
in such way that communicates interest in their needs.
3. Schedule appointments for tours, utilizing company procedures including appointment book, traffic log,
7-day tray, etc. Record all phone calls and walk-ins on traffic log.
Retention. Coordinate completion of monthly newsletter and distribute.
Network Property Management, Grand Rapids, MI
PROPRTY MANAGER, 04/2000 – 07/2005
Provide direction and coordinate daily workflow for office and maintenance employees.
Utilize On-site Calendar that is provided each month as a primary tool for tasks that are to be completed
to complete tasks on a timely basis.
Collect and process monthly rent, post 3-day notices and related rent collection tasks.
Follow-up with residents by phone or personal visit regarding delinquent rent. Discuss with Supervisor
residents who have not paid to proceed with the eviction process.
Deliver all resident notices and make sure all are delivered prior to the end of each day.
Review, approve and process invoices daily and submit to Supervisor for timely payment processing.
Enter replacement items in Skyline Unit Inventory.
Check voice mail, faxes and email throughout the day and respond as needed.
Complete Weekly Reports, Tax-Credit Set-Aside Monitoring and other reports as required.
Complete Lease Concerns and follow-up with residents as needed.
Review monthly financial statements and budget variances and complete Monthly Financial Reports.
Muskegon Community College, Muskegon, MI
Associate of Applied Science, Medical Management, Minor: Business, 5/2013
GPA: 3.9, Major GPA: 3.4
Muskegon Community College, Muskegon, MI
Associate of Applied Science, Child Development, 4/199
TRAININGS AND SEMINARS
• HIPAA & Client Rights Seminar
• Recipient Rights
• Suicide Prevention Training
• Communicable Disease & Infection Control Training
• Emergency Management & Fire Safety Training
• Mental Health and Substance Abuse Training
• Electronic Health Record Support Staff Training
• Mental Health 101
• Mental Health First Aid Training
• HISPANIC FESTIVAL
• 2016 COAST GUARD FESTIVAL
• EVERY WOMENS PLACE
• Walk for Warmth Consumers Energy