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Rhonda Edwards 
17507 Redman Ave, Omaha, Nebraska 68116 
Cell (402) 321-9799 rkedwards1221@gmail.com 
Summary 
Fifteen years of knowledge and experience in the Information Technology industry in all areas of 
the Software Development Life Cycle. Six plus years of education including a Bachelor of 
Science degree in Management Information Systems and a Master of Business Administration in 
Technology Management. Proficient Quality Assurance Analyst with diverse experience in 
software testing and processes throughout the testing life cycle. Experienced Business Analyst 
with knowledge of evoking business requirements and writing technical documents. 
Experienced Software Developer with diverse experience in programming languages and 
environments. Proven natural affinity for technology and efficiently learning various 
programming languages, systems, processes and tools. Strong leader with the ability to mentor, 
train, and motivate productive teams. 
Career Goals 
 Lead the development of Quality Assurance teams and practices within an organization 
that will maximize the benefits to the organization 
 Use programming to enhance Quality Assurance activities 
 Use creative ideas to increase efficiency and productivity 
 Gain more responsibility in leadership of a technical team moving towards management 
Technical Experience and Proficiency 
 SQL, writing and running scripts for testing, development 
 Database Management and creation 
 SAS development for statistical analysis of data 
 Programming on Unix, Linux and Windows Platforms 
 Proprietary coding languages and C# 
 Automated testing using various test automation tools 
 Manual testing 
 PeopleSoft testing 
 Web Services testing 
 Website testing 
 Interactive Voice Response and Conference Platform testing 
 Mercury Quality Center for automated testing and test management 
 SpiraTest for test management 
 HP Quick Test Professional for automated testing 
 Microsoft Visual Studio Tools 
Career Highlights 
 Led the development of Quality Assurance teams within organizations including setting 
standards, practices, processes and implementing the use of tools to assist with test 
management and automated testing 
 Led Quality Assurance planning and execution for
o Concourse Disputes Visa Resolve Online Integration 
o PeopleSoft upgrade including the implementation of several Web Services 
o Payroll Kronos Time and Attendance Software upgrade 
o Kenexa Recruitment Services Integration 
o Hundreds of software and hardware implementations 
 Mentored and led team members including overseas employees 
 Wrote and delivered QA training courses for team members including overseas 
employees 
 Participated in the committee for refining the Hardware Procurement Process to cut costs 
and create efficiency and standardization 
 Developed and Implemented Interactive Voice Response systems for several clients 
including DIRECTV, Cricket Wireless and 21st Century Communications 
 Developed and Maintained Informix and Oracle Databases for several clients 
Formal Technical Training 
 4 courses of 10 towards Certified Software Test Professional at the International Institute 
for Software Testing in Minneapolis – September 2010 
 SAS Programming Essentials Training at the SAS Institute in Seattle – April 2000 
Professional Qualities 
 Strong leadership skills with the ability to lead and mentor team members and coworkers 
and advise management on best practices 
 In-depth knowledge of technical writing for technical documentation 
 Self-starter with the ability to research, self teach and adapt to new technical tools and 
programming languages 
 Ability to work in a fast paced work environment and handle multiple tasks 
simultaneously 
 Excellent team skills and also the ability to work independently 
 Strong work ethic with pride of ownership, attention to detail, and follow through 
 Proficient at efficiency by seeking to increase business productivity by increasing 
efficiency of everyday tasks and business wide tasks 
 Strong math, problem solving, and statistics background 
Professional Experience 
Baldwin, Hackett and Meeks, Inc 
November 2012 – Present Quality Assurance Engineer 
Develop, publish, and implement test plans for complex, multi-tier, distributed, 
applications throughout the full lifecycle of the software. Write and maintain test 
automation. Publishes test results. Develop quality assurance standards. Define 
and track quality assurance metrics such as defect densities and open defect 
counts. 
West Corporation 
June 2006 – November 2012 Software Quality Assurance Analyst
Develop test analysis and test plans that ensure testing determines product meets 
business requirements. Develop test strategies and scripts based on requirements 
documents. Perform functional and technical testing. Report and track defects 
along with follow up to ensure defects are resolved. Assist with production 
problem resolution by determining the appropriate means to test to ensure issues 
are detected. Develop training documents and responsible for training coworkers 
and end users. Manage projects including people and resources involved in that 
project. 
August 2000 – June 2006 Application Programmer Analyst 
Product design, development, testing, implementation, and maintenance of 
Interactive Voice Response applications. Database design, including data 
manipulation and reporting. 
First National Bank of Omaha 
February 2000 – August 2000 SAS Application Development Specialist 
Program maintenance and development of data analysis applications whereby the 
program would monitor and review customer data for various reporting purposes. 
Education 
In Progress, Master of Science Business Analytics, Bellevue University 
Earned Master of Business Administration Technology Management October 2007, University 
of Phoenix 
Earned Bachelor of Science Management Information Systems with a Minor in Statistics August 
2000, University of Nebraska at Omaha

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Rhonda Edwards Resume

  • 1. Rhonda Edwards 17507 Redman Ave, Omaha, Nebraska 68116 Cell (402) 321-9799 rkedwards1221@gmail.com Summary Fifteen years of knowledge and experience in the Information Technology industry in all areas of the Software Development Life Cycle. Six plus years of education including a Bachelor of Science degree in Management Information Systems and a Master of Business Administration in Technology Management. Proficient Quality Assurance Analyst with diverse experience in software testing and processes throughout the testing life cycle. Experienced Business Analyst with knowledge of evoking business requirements and writing technical documents. Experienced Software Developer with diverse experience in programming languages and environments. Proven natural affinity for technology and efficiently learning various programming languages, systems, processes and tools. Strong leader with the ability to mentor, train, and motivate productive teams. Career Goals  Lead the development of Quality Assurance teams and practices within an organization that will maximize the benefits to the organization  Use programming to enhance Quality Assurance activities  Use creative ideas to increase efficiency and productivity  Gain more responsibility in leadership of a technical team moving towards management Technical Experience and Proficiency  SQL, writing and running scripts for testing, development  Database Management and creation  SAS development for statistical analysis of data  Programming on Unix, Linux and Windows Platforms  Proprietary coding languages and C#  Automated testing using various test automation tools  Manual testing  PeopleSoft testing  Web Services testing  Website testing  Interactive Voice Response and Conference Platform testing  Mercury Quality Center for automated testing and test management  SpiraTest for test management  HP Quick Test Professional for automated testing  Microsoft Visual Studio Tools Career Highlights  Led the development of Quality Assurance teams within organizations including setting standards, practices, processes and implementing the use of tools to assist with test management and automated testing  Led Quality Assurance planning and execution for
  • 2. o Concourse Disputes Visa Resolve Online Integration o PeopleSoft upgrade including the implementation of several Web Services o Payroll Kronos Time and Attendance Software upgrade o Kenexa Recruitment Services Integration o Hundreds of software and hardware implementations  Mentored and led team members including overseas employees  Wrote and delivered QA training courses for team members including overseas employees  Participated in the committee for refining the Hardware Procurement Process to cut costs and create efficiency and standardization  Developed and Implemented Interactive Voice Response systems for several clients including DIRECTV, Cricket Wireless and 21st Century Communications  Developed and Maintained Informix and Oracle Databases for several clients Formal Technical Training  4 courses of 10 towards Certified Software Test Professional at the International Institute for Software Testing in Minneapolis – September 2010  SAS Programming Essentials Training at the SAS Institute in Seattle – April 2000 Professional Qualities  Strong leadership skills with the ability to lead and mentor team members and coworkers and advise management on best practices  In-depth knowledge of technical writing for technical documentation  Self-starter with the ability to research, self teach and adapt to new technical tools and programming languages  Ability to work in a fast paced work environment and handle multiple tasks simultaneously  Excellent team skills and also the ability to work independently  Strong work ethic with pride of ownership, attention to detail, and follow through  Proficient at efficiency by seeking to increase business productivity by increasing efficiency of everyday tasks and business wide tasks  Strong math, problem solving, and statistics background Professional Experience Baldwin, Hackett and Meeks, Inc November 2012 – Present Quality Assurance Engineer Develop, publish, and implement test plans for complex, multi-tier, distributed, applications throughout the full lifecycle of the software. Write and maintain test automation. Publishes test results. Develop quality assurance standards. Define and track quality assurance metrics such as defect densities and open defect counts. West Corporation June 2006 – November 2012 Software Quality Assurance Analyst
  • 3. Develop test analysis and test plans that ensure testing determines product meets business requirements. Develop test strategies and scripts based on requirements documents. Perform functional and technical testing. Report and track defects along with follow up to ensure defects are resolved. Assist with production problem resolution by determining the appropriate means to test to ensure issues are detected. Develop training documents and responsible for training coworkers and end users. Manage projects including people and resources involved in that project. August 2000 – June 2006 Application Programmer Analyst Product design, development, testing, implementation, and maintenance of Interactive Voice Response applications. Database design, including data manipulation and reporting. First National Bank of Omaha February 2000 – August 2000 SAS Application Development Specialist Program maintenance and development of data analysis applications whereby the program would monitor and review customer data for various reporting purposes. Education In Progress, Master of Science Business Analytics, Bellevue University Earned Master of Business Administration Technology Management October 2007, University of Phoenix Earned Bachelor of Science Management Information Systems with a Minor in Statistics August 2000, University of Nebraska at Omaha