1. Rhonda Edwards
17507 Redman Ave, Omaha, Nebraska 68116
Cell (402) 321-9799 rkedwards1221@gmail.com
Summary
Fifteen years of knowledge and experience in the Information Technology industry in all areas of
the Software Development Life Cycle. Six plus years of education including a Bachelor of
Science degree in Management Information Systems and a Master of Business Administration in
Technology Management. Proficient Quality Assurance Analyst with diverse experience in
software testing and processes throughout the testing life cycle. Experienced Business Analyst
with knowledge of evoking business requirements and writing technical documents.
Experienced Software Developer with diverse experience in programming languages and
environments. Proven natural affinity for technology and efficiently learning various
programming languages, systems, processes and tools. Strong leader with the ability to mentor,
train, and motivate productive teams.
Career Goals
Lead the development of Quality Assurance teams and practices within an organization
that will maximize the benefits to the organization
Use programming to enhance Quality Assurance activities
Use creative ideas to increase efficiency and productivity
Gain more responsibility in leadership of a technical team moving towards management
Technical Experience and Proficiency
SQL, writing and running scripts for testing, development
Database Management and creation
SAS development for statistical analysis of data
Programming on Unix, Linux and Windows Platforms
Proprietary coding languages and C#
Automated testing using various test automation tools
Manual testing
PeopleSoft testing
Web Services testing
Website testing
Interactive Voice Response and Conference Platform testing
Mercury Quality Center for automated testing and test management
SpiraTest for test management
HP Quick Test Professional for automated testing
Microsoft Visual Studio Tools
Career Highlights
Led the development of Quality Assurance teams within organizations including setting
standards, practices, processes and implementing the use of tools to assist with test
management and automated testing
Led Quality Assurance planning and execution for
2. o Concourse Disputes Visa Resolve Online Integration
o PeopleSoft upgrade including the implementation of several Web Services
o Payroll Kronos Time and Attendance Software upgrade
o Kenexa Recruitment Services Integration
o Hundreds of software and hardware implementations
Mentored and led team members including overseas employees
Wrote and delivered QA training courses for team members including overseas
employees
Participated in the committee for refining the Hardware Procurement Process to cut costs
and create efficiency and standardization
Developed and Implemented Interactive Voice Response systems for several clients
including DIRECTV, Cricket Wireless and 21st Century Communications
Developed and Maintained Informix and Oracle Databases for several clients
Formal Technical Training
4 courses of 10 towards Certified Software Test Professional at the International Institute
for Software Testing in Minneapolis – September 2010
SAS Programming Essentials Training at the SAS Institute in Seattle – April 2000
Professional Qualities
Strong leadership skills with the ability to lead and mentor team members and coworkers
and advise management on best practices
In-depth knowledge of technical writing for technical documentation
Self-starter with the ability to research, self teach and adapt to new technical tools and
programming languages
Ability to work in a fast paced work environment and handle multiple tasks
simultaneously
Excellent team skills and also the ability to work independently
Strong work ethic with pride of ownership, attention to detail, and follow through
Proficient at efficiency by seeking to increase business productivity by increasing
efficiency of everyday tasks and business wide tasks
Strong math, problem solving, and statistics background
Professional Experience
Baldwin, Hackett and Meeks, Inc
November 2012 – Present Quality Assurance Engineer
Develop, publish, and implement test plans for complex, multi-tier, distributed,
applications throughout the full lifecycle of the software. Write and maintain test
automation. Publishes test results. Develop quality assurance standards. Define
and track quality assurance metrics such as defect densities and open defect
counts.
West Corporation
June 2006 – November 2012 Software Quality Assurance Analyst
3. Develop test analysis and test plans that ensure testing determines product meets
business requirements. Develop test strategies and scripts based on requirements
documents. Perform functional and technical testing. Report and track defects
along with follow up to ensure defects are resolved. Assist with production
problem resolution by determining the appropriate means to test to ensure issues
are detected. Develop training documents and responsible for training coworkers
and end users. Manage projects including people and resources involved in that
project.
August 2000 – June 2006 Application Programmer Analyst
Product design, development, testing, implementation, and maintenance of
Interactive Voice Response applications. Database design, including data
manipulation and reporting.
First National Bank of Omaha
February 2000 – August 2000 SAS Application Development Specialist
Program maintenance and development of data analysis applications whereby the
program would monitor and review customer data for various reporting purposes.
Education
In Progress, Master of Science Business Analytics, Bellevue University
Earned Master of Business Administration Technology Management October 2007, University
of Phoenix
Earned Bachelor of Science Management Information Systems with a Minor in Statistics August
2000, University of Nebraska at Omaha