Services and enterprises: a happy marriage

Services Science and Enterprise : A Happy Marriage Prof. Dimitri Konstantas Vice-Dean Institute of Services Science Faculty of Social Sciences and Economics

Services Today ,[object Object],[object Object],[object Object]

Some Facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is the problem with today's enterprises? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ever increasing technological complexity ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Human factor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

So, what do we need? New Principles!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Services Science can be the solution The enterprise today The Service Science based enterprise

Service Science based enterprise system characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Services Science advantages for the enterprise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why SS Makes Sense: More Business Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some Risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The way towards a Service Science enterprise ,[object Object],[object Object],[object Object],[object Object],[object Object]

An Early Example: Credit Suisse

Credit Suisse: Services Growth 1999 2000 2001 2003 Exposed business services 35 173 500 800 Front-end applications 5 21 50+ 150+ Users 800 9.000 100.000 100.000+

Credit Suisse: What They Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why an Institute of Services Science at the University of Geneva ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Institute of Services Science @ University of Geneva ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Institute of Services Science ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Overview of the R&D activities of ISS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some examples of R&D industry collaboration projects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some examples of Collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Education related to the ISS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Composition of the ISS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Future and directions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Services and enterprises: a happy marriage

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Services and enterprises: a happy marriage