Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

Sample ITIL Foundation Exam Questions

1.318 Aufrufe

Veröffentlicht am

Full Exam at: http://masterofproject.com/courses/itil-foundation-5-realistic-itil-foundation-exams

ITIL® Foundation Exams & ITIL® Overview training from Master of Project Academy is designed to ensure that you clear the ITIL Foundation exam in the first attempt. After you complete your ITIL® Exam preparation, take these 10 realistic ITIL Foundation exams. If you can score over 65% from these exams, you can be confident to schedule your ITIL® Foundation Exam.

Veröffentlicht in: Bildung
  • Your GCSE maths program has had a big impact on my revision for the better. You have made everything really simple to understand while still keeping all the necessary information. This is vital to my revision as I can quickly understand the key concept of that type of question and then I can apply it to some practice questions, thus saving me time. Your other book �How To Maximise Your Result In Every GCSE Exam� has greatly helped me in all of my other subjects as I can revise effectively which frees up my time and in class tests I have noticed a significant improvement from getting B and C grades to now getting A and A* grades. Thank you very much for these guides, I wish I had found them sooner! ♣♣♣ http://t.cn/AirraVnG
       Antworten 
    Sind Sie sicher, dass Sie …  Ja  Nein
    Ihre Nachricht erscheint hier

Sample ITIL Foundation Exam Questions

  1. 1. Sample ITIL Foundation Exam Questions
  2. 2. Sample ITIL Foundation Exam Questions 1. What types of changes are NOT usually included within the scope of change management? a) Changes to a mainframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service
  3. 3. Sample ITIL Foundation Exam Questions 1. What types of changes are NOT usually included within the scope of change management? a) Changes to a mainframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service A change request is a formal communication seeking an alteration to one or more configuration items (CI). Services, SLAs and computers are such CIs. A business strategy is not a CI and is typically out of scope for IT change management.
  4. 4. Sample ITIL Foundation Exam Questions 2. Which of the following is NOT an objective of service operation? a) Thorough testing to ensure that services are designed to meet business’ needs b) To deliver and manage IT services c) To manage the technology used to deliver services d) To monitor the performance of technology and processes Visit: http://masterofproject.com/courses/itil- foundation-5-realistic-itil-foundation-exams for full ITIL Foundation Exams
  5. 5. Sample ITIL Foundation Exam Questions 2. Which of the following is NOT an objective of service operation? a) Thorough testing to ensure that services are designed to meet business’ needs b) To deliver and manage IT services c) To manage the technology used to deliver services d) To monitor the performance of technology and processes These objectives all appear in service operation except for thorough testing to ensure that services are designed to meet business needs which is an objective of service transition.
  6. 6. Sample ITIL Foundation Exam Questions 3. What does the term IT operations control refer to? a) Managing the technical and applications management functions b) Overseeing the execution and monitoring of operational activities and events c) The tools used to monitor and display the status of the IT infrastructure and applications d) The service desk monitoring the status of the infrastructure when operators are not available Visit: http://masterofproject.com/courses/itil- foundation-5-realistic-itil-foundation-exams for full ITIL Foundation Exams
  7. 7. Sample ITIL Foundation Exam Questions 3. What does the term IT operations control refer to? a) Managing the technical and applications management functions b) Overseeing the execution and monitoring of operational activities and events c) The tools used to monitor and display the status of the IT infrastructure and applications d) The service desk monitoring the status of the infrastructure when operators are not available Operations control oversees the execution and monitoring of the operational activities and events in the IT Infrastructure.
  8. 8. Sample ITIL Foundation Exam Questions 4. Which process is responsible for recording relationships between service components? a) Service level management b) Service portfolio management c) Service asset and configuration management (SACM) d) Incident management Visit: http://masterofproject.com/courses/itil- foundation-5-realistic-itil-foundation-exams for full ITIL Foundation Exams
  9. 9. Sample ITIL Foundation Exam Questions 4. Which process is responsible for recording relationships between service components? a) Service level management b) Service portfolio management c) Service asset and configuration management (SACM) d) Incident Management The purpose of SACM is to: ... record ... service assets and configuration items including ... their attributes and relationships.
  10. 10. Sample ITIL Foundation Exam Questions 5. What is the RACI model used for? a) Documenting the roles and relationships of stakeholders in a process or activity b) Defining requirements for a new service or process c) Analysing the business impact of an incident d) Creating a balanced scorecard showing the overall status of service management Visit: http://masterofproject.com/courses/itil- foundation-5-realistic-itil-foundation-exams for full ITIL Foundation Exams
  11. 11. Sample ITIL Foundation Exam Questions 5. What is the RACI model used for? a) Documenting the roles and relationships of stakeholders in a process or activity b) Defining requirements for a new service or process c) Analysing the business impact of an incident d) Creating a balanced scorecard showing the overall status of service management RACI is the responsibility model used by ITIL to help allocate roles and responsibilities of processes.

×