KUNDENPROJEKTE!
Jean-Claude Som, Sales Director Aspediens
v201003MR

Aspediens! ServiceNow__!
WER…
« European Partner of ServiceNow since 2007
WAS…
$125m
« WARUM… Zurich, Nyon, Paris, Böblingen (Stuttgart)
« Offices in
Resell
« 30+ ITIL certified professionalsand BPM) to
« Concept & Implement (ITSM dedicated
« 40+ customers, including international companies
Service Now (45+ with SolidServision GY)
« Integrate (SAP, MON, SSO,5AD, PBX, ticket, etc.)
« 75+ successful projects in years
« Train (authorized training partner)
« Aspediens Starter Pack: pre-configured instance
ready to go (time and effort saver) $13.3m
« Support (1st level and admin out-tasking)
« Aspediens AIM: agile implementation
« Audits $0.8m
methodology (fast prototyping, fast results)
« Develop
« TOP EMEA Partner 2011 (award)
FY 06 08 11
« SaaS = Success as a Service « Founded in 2003
« Fred Luddy: Founder and CEO
Turnover 2007-2011 (mio.CHF) Former CTO of Peregrine Systems and
Remedy
Employees 2007-2011*
8 25
3.8 14
0.4 2 0.8 4 2 8
2!
© Aspediens 2012!

ASPEDIENS SWISS CUSTOMERS!
Abraxas Abraxas (Multi Service Provider)Kuoni
Actelion Pharmaceuticals
AUSGANGSLAGE JT International
Agentil Leica Geosystems
• "Zwang" Migration des bestehenden Tools > wollten Alternativen untersuchen.
AMAG Automobil- und Motoren AG Marlox
Amcor Group ENTSCHEID Mediterranean Shipping Company
CERN Mettler-Toledo
• SaaS (nach gründlicher Untersuchung der Cloud-Sicherheit) > ServiceNow
• Integrator: Aspediens
Connectis Odyssey Financial Technologies
PROZESSE
Credit Suisse Philip Morris International
Falcon Private Bank Richemont Group
• (Multi-Mandanten Fähigkeit) Incident, Problem, Request Fulfillment, Asset,
Ferring Configuration, SLM, Change, SelfSFS Services
Service.
Firmenich SCHNITTSTELLEN International Security Solutions Company
Franke City of Geneva
• SAP-ERP, SAP-CRM, AD's, SCOM, NAGIOS, PBX, Groundworks für Monitoring
GE Money Bankund Alarming Steria
Hilti Corporation Swisscanto Asset Management
PROJEKT
Hopitaux Universitaires Genevois Swisscom
• "Big Bang" Ansatz
IATA • Prototyp innert Wochen TAG Heuer
Institut Central des Hopitaux 4Valaisans
• Go-live innert Monate Metrology/Tesa
UBS
Interoute Managed Services Tage Aspediens mit Starter Pack
• Aufwand: 110
IOGI Swiss Re
Orange Business Services 3!
© Aspediens 2012!

AUFFORDERUNG!
Don't Dream It, Test It !
… Proof of Concept (POC)
… Porsche
… Apéro
4!
© Aspediens 2012!

ASPEDIENS IMPLEMENTATION METHODOLOGY!
GO-LIVE
PROJECT GAP CONFIGURATION &
TESTING TRAINING &
INITIATION ANALYSIS VALIDATION RUNS
HANDOVER
DOCUMENTATION
Kick-off Requirements Initial Test scripts Training slide Go-Live check-
loaded in ACT prototype pack for IT list
Project plan following fit- Documented users
Minutes gap test results Extended
Risk register Quick guide for support period
Minutes Defects loaded IT users
Instances in ACT and Handover
installed New corrected Train the
requirements trainer
Admin training in ACT Final delivered
configuration
Instance delivered
configured and including fixes
ready for
testing
5!
© Aspediens 2012!