1. r2b1981@gmail.com
RENATO R. BRUNO
IT Administrator
Married – 33 - Brazilian
Infrastructure Specialist
System analyst responsible to analyze, design and implement the Citrix Metaframe
environment with 250 servers, distributed in 6 farms. Windows 2003, Active Directory to
~10,000 users. High availability at all layers.
Pre-Sales Specialist
Acting as pre-sales for Microsoft, Citrix and others products, developing technical and
commercial proposals for services industry and telecommunications. Layout
standardization for technical and commercial proposals. Study and monitoring of the
implementation of CMMI3 within the project structure.
Planning and implementing the consolidation of ~1.000 servers from various systems to
Windows 2003, including services DHCP, WINS, File Server, IIS Server, Virtual servers,
print server and others.
Senior Infrastructure Specialist
Analyze, recommend, develop and implement new technologies and standard processes
to TAM Airlines customer, managing integration, scope, time, cost, quality, resource,
communications and risk phases of projects.
Technical Team Leader – Web Middleware and Database
Middleware and database team leader for TAM airlines, Multiplus fidelity, Natura
cosmetics, Abril Publisher and Braskem customers, whose main activities were:
Responsible for web team; Designing and reviewing technical proposals; Implementation
of new projects; Analysis and review SLM metrics; ITIL processes handling (Incident,
Problem, Change, Release, Configuration, Availability, Capacity Management, Service
Level Management and Service Desk); Innovation introduction (tools, monitoring, alarms,
KPIs, etc); Support engineers team.
Account Delivery Manager
Customer service representative @Natura Cosmetics and @Coca-Cola Femsa, whose
main activities are customer contact point, responsible for all operations deliverables
(servers, web services, backup, database, field services, network and others); Service Level
Management (Problem, Change, Incident, Configuration, Release and Service Desk);
customer and technical integration; input for new opportunities/sales.
Actual
PERSONAL PROFILE
PERSONAL SKILLS:
Initiative, Dynamic, Creative,
Organized, Teamwork, Self-
motivated and managed,
Hardworking and Polite.
+55 11 236 208 95
+55 11 999 424 674
https://br.linkedin.com/in/renatobruno
666 Gastao do Rego Monteiro Street
ZIP 05594-030
São Paulo – SP - Brazil
Portuguese
English
Spanish
LANGUAGES
TECHNICAL SKILLS:
Citrix, Windows, Dns, Dhcp, File
Server, Print Server, Web, Network,
Office, Monitoring, ITIL (Incident,
Problem, Change, WebSite,
Configuration, Availability, Capacity,
SLM and Service Desk), PMBOK,
auditing and Usability.
Deep and extensive knowledge in infrastructure management, auditing, service level
management and process management of IT operation, ensuring availability, quality and
customers satisfaction.
Able to work proactively focused and result-oriented on the company's business.
With a heterogeneous technical base, I have a strong ability to negotiate at all levels, lead
team, handle conflicts and solve problems, manage operational costs and identify new
sales opportunities, translating them into products, solutions and services. Ability to
analyze and optimize process, reducing costs and increasing performance.
Advanced knowledge of reference models for Information Technology process
management (COBIT and ITIL). High level in project management - PMBOK.
Intuitive and creative technics to develop presentations, documentations and executive
reports.
EXPERIENCE
2004 Sep Planus
2005 Apr TBA Group
2007 Sep Electronic Data System
2009 Sep Hewlett Packard
2012 Dec Hewlett Packard
EDUCATION
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SENAI 1996 – 1998
Automobile Mechanic
SENAC 2000 – 2005
Bachelor of Science Computer
- Usability Specialist
FIAP 2009 – 2010
MBA in Information Technology Management
COURSES
SENAC 2004
Cisco Certified Network Administrator
SENAC 2008
Project Management
HP 2011
Knowledge Management
HP 2012
Corporate leadership, ITIL and COBIT
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