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PH: +91 9916461122, E-Mail: firstname.lastname@example.org, email@example.com
7+ years of experience in the areas of Business Operations and Account Management. Proven ability to build and
lead highly successful teams and programs. Built an excellent track record of implementing change management in
the areas of Resource Management, Contracts & Invoice. Talented negotiator and Relationship builder with the
ability to manage vendor, partner and client relationships. Outstanding presentation and communication skills.
EXPERIENCE: Total 7.6 years of experience in Operations and Technical Consulting (SAP)
Tata Consultancy Services, Bangalore, India Feb 2012 – till date
Business Operations & Account Management – Operations Lead, I.T Analyst
Manage the end to end operational activities for TCS account providing services to Johnson & Johnson.
Lead the change management initiative in the contracts & invoices space of TCS – J&J.
Responsible for contract submission for all services to J&J by TCS – Activities encircled contract
submission, tracking till PO approval and invoice submission. Analyze and report to leadership the revenue
projections, attributes which led to delay in payments like aging patterns of contract/s, % of $ amount
submitted w.r.t previous quarter.
Governance - Anchor the weekly operational review with the clients. Responsible for delivering the monthly
ops review, quarterly business review and Annual review presentations, Account planning and monthly head
Report status on ongoing projects, highlights and escalations, discuss improvement plans in Application
development and Support areas to optimize processes and identify $ savings.
Deliver the monthly performance dashboard on resource management, project pipeline, head count capacity
and discuss open action items with clients till closure.
Managing the Resource management and Project management team – Responsible for team deliverables,
trainings, knowledge transitions and team appraisal.
Review the portfolio level Application Development and Support metrics and chart out improvement plans
based on metrics performance which will in turn result in $ savings.
Implemented end to end process change in resource management. A Sustainable model was implemented to
ensure compliance, sanity and reduce resource dependability.
Carried out various in-depth data analysis at account levelas part of Margin Improvement Plan, Contractual
Compliance, Process Excellence metrics-an extensive study of all development and support projects to infer
the factors affecting the success of a project and areas of improvement.
Performed extensive data study on support project parameters to optimize support engagement model.
Overlook the demand fulfillment, attrition, resource and resume quality and other resource management
ABAP Developer – Senior Systems Engineer Sep 2011-Feb 2012
Worked on SAP support project catering to ASPAC region as ABAP developer working mainly on reports,
scripts and BADIs.
Worked on a value add initiative called SPARK for Consumer ASPAC Support – Several ideas were pitched
in to increase savings. Out of an exhaustive list of 53 suggestions on automation, reusability, quality and
optimization 49 of these ideas were implemented.
IBM, Bangalore, India Jun 2008 – Sep 2011
SAP ABAP Developer – Associate System Engineer
Worked extensively on SD module and on few MM requirements in support environment for KRAFT
Foods. Performed extensive code debugging activities for code fixes and worked on enhancements as part
of customization of standard programs.
Worked extensively on Reports, Scripts and Routines: Developed several ALV reports, BADIs, scripts and
smart forms for production support environment. Customized function modules to adapt to customer
desired functionality. Developed ALV reports for country based tax calculation and program to create SD
transfer pricing conditions.
Worked on SRM objects and Adobe forms with intermediate level complexity and rarely on Workflow
objects and Enhancements.
Worked on few OOPS based programs to customize existing methods and classes.
Certified Business Analyst: Completed CBA certification approved by IIBA from Anisan on 18th
Certification details available at http://search.anisans.com/index.php?q=Rekha+Palanethra
TCS Business Domain Academy Certificate in Project Management (TCS Internal)
Agile Awareness: Workshop with an evangelist on the fundamentals of Agile: Technical practices, Team practices,
Agile Principles and Values.
Web based trainings on Digital Internet Of Things, Fundamentals of Agile Delivery, Big Data and Hadoop
Persuade with Power: This is a TCS internal program for associates in Customer Facing Roles to better
understand our customer and interact to achieve expected results.
SAP Training on SRM: A four day virtual training on the basics of SRM by SAP Labs: ABAP objects, ABAP
Program Accelerator, BASIS for ABAPers, LSMW (Legacy system Migration Work bench), Logical database and
overview of Unicode and Performance Tuning
SAP ABAP-Junior Developer to Senior Developer: ALE and IDOCS, Workflows, Adobe forms and PDF
forms, SD, MM and FI – functional aspects, advanced debugging and SOLMAN.
Schneider Electric, India
Final Year Project, Jan 2008 – May 2008
Automation of Endurance testing of relays: The main objective of this project was to build a module
which would automate the endurance (electricalendurance) testing of PCB mountable relays. A prototype
of the entire unit was manufactured including the PCB board. It was later tested end to end and is now
currently being used in Schneider for performing the endurance test of Relays.
Branding & Marketing: Designed the TCS Branding in the Digital Lab in TCS Bangalore and the Life
Sciences Innovation lab in TCS Noida
Part of CSR Initiative Abhyasa in TCS – Teach English Curriculum to standard 4 and 5 students in a
Anchored Several Town Halls and front ended the yearly Business-Sports Meet (FUZION) in TCS-J&J
relationship for three consecutive years.
Fluent in English, Hindi and Kannada.
HOBBIES: Painting, Coin collection, playing the Veena, traveling.
2004- 2008, B.E – Instrumentation Technology – 70.6%
BMS COLLEGE OF ENGINEERING, Bangalore, India
2002 -2004, PUC – 82.5%
M.E.S Kishore Kendra, Bangalore, India
2001 -2002, X (ICSE) – 78.5%
Cluny Convent High School, Bangalore, India
Date of Birth: 28th August, 1986.
Mothers name: K.N Prameela – Assistant Teacher
Fathers name: S.B Palanethra – RTO, Karnataka Government
Passport No: G2675453 Date of Expiry: 04/04/2017
Address: #609/8, 14th
main, M C Layout,
Vijaynagar, Bangalore – 560040,
- Rekha Palanethra