1. CURRICULUM VITAE OF
REHAAN ADHIKARIE
Curriculum Vitae o f Rehaan Adhikarie 1 2015-01-20
Personal Data
Family name : Adhikarie
First Names : Rehaan
Civil Status : Single
Contact Numbers : 0716424396
Nationality & ID No : South African (8903075137080)
Home address : 35 Lodewyk Crescent
Newfields
Athlone
7764
Educational History
1. Last School Attended : Windsor High School
Highest Grade Passed : Matric (Grade 12)
Subjects Passed : English HG
Afrikaans HG
Biology SG
Business Economics SG
Home Economics SG
Mathematics SG
Language Skills
English : Read and Write – Excellent; Speak – Fluent
Afrikaans : Read – Excellent, Write – Good, Speak – Good
Computer Skills
Word Processing : MS-Word, Excel, PowerPoint
Internet-WWW-Search & E-Mail : Internet Explorer, Outlook

2. Curriculum Vitae of Rehaan Adhikarie 2 20/01/2015
Employment History
1. Name of Organisation
Post
Main Job Functions
Extra Job Functions
Liberty Health Holdings 01/06/2013 - Present
Learning Facilitator
 Facilitate training for all staff
 Update, design and maintain training materials and manuals
 Update, design and maintain evaluation and assessments material
 Facilitate the evaluations and assessments of employees
 Provide feedback and recommendations to candidates
 Develop training schedules
 Stay abreast of all business and operational requirements
 Ensure all training and communication is aligned with Quality Assurance
process
 Support the Team Managers , Management and Organizational decisions,
policies and procedures relating to training
 Conducting and documenting weekly meetings with the Team Managers ,
Quality Assessors and Team Leaders regarding training progress
 Provide operational support for consultants at all times irrespective of
team dynamics
 Qualified Assessor
2. Name of Organisation
Post
Main Job Functions
Extra Job Functions
Vmed (BurnjOules/Own your life Rewards) 03/01/2011-01/06/2013
Quality Assessor/2IC/Learning Facilitator
 2IC for call centre
 SLA monitoring/resource planning
 Escalation handling and take over of calls to resolution of queries
 Observation of performance management meetings
 Quality assessing (calls, applications, enquiries)
 Check and process monthly Partner Invoices
 Submission and authorisation of monthly debit orders (validation and
batch releases)
 Attend weekly Operations meetings
 Created all training material for the Rewards programme
 Conducted all training to new and existing staff(inclusive of handover
training to new department in JHB)
 Handle partner queries
3.Name of Organisation
Post
Main Job Functions
Extra job function
Carphone Warehouse/Stream (02/02/2009-20/12/2010)
Call Centre Consultant
Handled client calls
Problem solving and crisis management
Billing queries
Product advice
Handling of client complaints
Administrating plan changes
Assisting newer agents on the telephone and provided coaching and feedback on
performance

3. Curriculum Vitae of Rehaan Adhikarie 2 20/01/2015
4. Name of Organisation
Post
Main Job Function
Democratic Alliance Offices – Administrative duties 01/11/2008-
01/01/2009)
Call Centre Consultant
Handled calls from the public
Confirmation of voter registrations
Confirmation of votes
Motivating the public to vote
References
References : Manager – Liberty Health Holdings (Adele Harris)
Tel: 0824664877
References : Teamleader-BurnjOules (Olive Nyman)
Tel: 0713302287
Teamleader- OYLR (Shihaam Gierdien)
Tel: 0847142464
References : Teamleader Carphone Warehouse (Nicole Constant)
Tel: (021) 6737126
References : Teamleader – Democratic Alliance Offices (Elton Glosser)
Tel: 0823458539