1. Director Review:
CAS Mobile Intern Team
July 8, 2014

2. Current Mobile Application
Version 1.6.2
• User can print to FedEx Office
locations for pick up or have the
document delivered
• User has access to saved
documents on FXO or cloud
service providers
• User can map nearest FedEx
Office Location
• User can track status of FedEx
shipments or FedEx Office job
orders
Capabilities

3. FedEx Office
Mobile App Flow
Full-Service
Upload File
Configure
Print Options
Wait for
Development
Pick Up
in Store
Deliver to
Destination
Version 1.6.2

4. Customer Feedback
22% of negative
consumer feedback
emphasized a demand for
self-service

5. Develop “Print & Go” prototype for the
FedEx Office Mobile Print App
• Reduce users’ time spent waiting in line
• Help customers help themselves
• Better quality service
Solution

6. FedEx Office
Mobile App Flow
Full-Service
Upload File Upload File
Configure
Print Options
Wait for
Development
Pick Up
in Store Deliver to
Destination
Self-Service
Receive
Code
Print in
Store
New Quick Print Features
Delivered by
CAS Intern Team - DALLAS
Current Mobile App Print Options

7. Project Plan
• Focused on delivery
– 2 week sprints
• Emphasis on team
empowerment
• Tested throughout the
project lifecycle to ensure a
working product was
delivered
Agile Development

8. iPhone
iOS Demo

10. iPad
iOS Demo

12. Android Demo

14. Value Added
• Improvement to the Customer Experience
 Less Traffic
 Quick and Easy (minimal team member interaction)
 Customers Can Print Easily While Traveling
• Increased Customer Loyalty
• Increased Sales

15. Questions?