1. Raye A. Sipes
Progressive Office Assistant
624 Gannett St, Raleigh, NC 27606
919-270-1667
rayesipes@carolina.rr.com
I seek to utilize my education and experience in a business ormedical office environment.
I have real world hands on experience and have continued to further my education. I have worked in multiple
environments and different cultural and ethnical arenas.
SKILLS
 Knowledge of Medical Terminology
 Anatomy, Physiology, and Pharmacology
 Knowledge of HIPAA / Patient Confidentiality
 Typing, 10-Key, Data-Entry
 Patient Appointment Scheduling
 Greeting and Directing Patients
 Microsoft Office (Word, Excel)
 Customer Service (In Person and Via Telephone)
 Ability to respond to patient calls in a high-volume practice, take messages,& provide accurate information
 Preparing charts, Pre-admissions, and Consent Forms
 Patient Registration: Insurance Verifications and Pre-authorizations
 Filing Patient Medical Charts / Electronic Medical Record (EMR)
 Preparation of Prescription Refill Requests
 Writing Physician Correspondence
 Verifying and Updating Patient Information
 Ordering Supplies and Collecting Patient Co-pays
 Professional, Courteous,Friendly, Tactful
EDUCATION
Electronic Health Records / Medical Administrative Assistant – Wake Tech Community/Career Step
May 2015
Certificate of Graduation
 Medical office courses,including: electronic health records, medical record management, medical law and
ethics, anatomy, healthcare documentation,medical terminology, medical office software, etc.
 Healthcare reimbursement coursework including: medical coding, billing, patient insurance, collections,
accounts payable,and coding/billing audits.
 General office courses,including: typing, Microsoft Word, Microsoft Excel, grammar, punctuation,
payroll, clinical procedures,scheduling, front office operations, HIPAA, telephone procedures,EHR
software, etc.
Medical Office Administration - Cleveland Community College
May 2005
Associates in Applied Science, Certificate (Basic and Intermediate) - Medical Office Administration
Certificate, (Basic and Intermediate) - Office Systems Technology
 Course work included medical terminology; information systems; office management; medical coding,
billing, and insurance; legal and ethical issues; and formatting and word processing.Also studied
administrative and support functions and developed skills applicable in medical environments.
Medical Assisting-Gaston College
August 2010
 Some classes for Medical Assisting

2. EXPERIENCE
Personal Care Assistant (PCA) September 2015-present
Comfort Keepers
 Light housekeeping/personalcare
 Provide transportation for errands/appointments
 Companionship
Specialized Job Coach September 2014 - October 2014
Keystone Behavioral Health
 Managed job positions,and job performances of special needs clients work qualifications
 Advocated clients with discussions or disputes with management
Car - Hop April 2013 - August 2014
Sonic Drive - In
 Delivered correct orders to customers.
 Collected money for orders and delivered correct change if needed.
 Helped in maintaining the work environment of the store.
Elderly Care Technician April 2013-September 2013
Self-Employed
 Prepared meals.
 Cleaned house,laundry, changed linens.
 Helped with bathing and dressing.
Driver - for visually impaired clients January 2012 - December 2012
Thomas F. Foster
 Wrote out inventory for needed supplies.
 Collected, and counted money removed from vending machines.
 Distributed bank deposit to bank deposits.
Office Professional
David Gentry, LCSW June 2001 - June 2008
 Phone messaging.
 Appointment scheduling.
 General office filing and some insurance filing.
Medical Records Clerk
Jones Family Practice
 Filing charts and pulling charts for the next day’s appointments.
 Pulling charts for faxes/mail received for providers.
 Keeping charts in alphabetical order.
 Printing appointment list and checking to make sure all charts pulled.
 Filing reports in charts.
Substitute Teacher
Cleveland County Schools
 Followed directions on lesson plans.
 Taught lesson plans to the students.