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Kimberley-Go
Apps, social media & augmented reality
Prof Ray Wills
Managing Director
Future Smart Strategies
Adjunct Professor
The University of Western Australia
@ProfRayWills
How to be a
better surfer
 What’s happening
globally with
new tech?
 What do markets tell
us about how quickly
disruptive technologies will impact on everything?
 What emerging technologies, apps and social media
trends can help business processes, client engagement,
brand development, growth?
 What does this mean for how we plan our businesses?
Prediction is very difficult, especially about the future.
(Niels Bohr)
Language is
important
 Yawuru – ngaji mingan
 Warrwa – Derby, considered extinct
 Miriwoong – Kununurra, critically endangered
The Flat Earth – think different
The Earth
Peters’ Earth
Fuller’s Earth
Where we live
How we think
What we celebrate
Roger’s diffusion curve
@ProfRayWills
Wake up and smell the roses
 Buggy whips -> EVs -> ICE -> EVs -> self-driving
 (Electric) typewriter -> word processor -> PC
 PC -> desktop -> laptop -> tablet
 Landline -> mobile -> smartphone (BlackBerry)
 Record shops Vinyl -> CD -> (Apple Store)
 VHS/Beta -> DVD -> BlueRay -> Cloud
 Book Shops Boutique -> mega -> (Amazon)
 Retail shop-> Boutique-> chain/mega -> Internet
 Energy -> chopping wood -> coal -> wind -> solar
@ProfRayWills
Technology adoption rates – US
 It’s just technology, stupid.
@ProfRayWillsNY Times
The Big Bang Theory
@ProfRayWills
A Brief Moment in Time
Predicting anything is difficult
@ProfRayWills
Predicting anything is difficult
@ProfRayWills
And don’t forget
the old tech exit
Understand difference between linear
growth and exponential growth …
70/n years; n =% growth rate
So
n = 1% doubling time is 70/1 = 70 years
n = 2% doubling time is 70/2 = 35 years
n = 5% doubling time is 70/5 = 14 years
n = 7% doubling time is 70/7 = 10 years
n = 10% doubling time is 70/10 = 7 years
@ProfRayWills
Technology adoption rates - vehicles
Zoepf 2011
Technology adoption rates - vehicles
Zoepf 2011
Declining PV price
Bloomberg NEF
Solar rising – by falling
understanding exponential growth
@ProfRayWills
Global renewables growth …
@ProfRayWills
Global renewables growth and forecast
@ProfRayWills
Build it quickly – and more cheaply
@ProfRayWills
Build it and they will come
@ProfRayWills
Kimberley-Go: Apps, social media & augmented reality
Technology energy efficiency increase
www.epri.com
Televisions
Laptop
Tablet
Computer
Solar gen 1 (gen 2, gen 3, … )
 1st gen solar cell made from silicon
2nd gen solar cell thin-films
 1st gen solar panels ‘fixed-on’
2nd gen emerging – building material: < cost labour, material
 3rd gen solar cell – may be nanotubes, silicon wires, organic
dyes, and conductive plastics – lead to solar inks for printing,
solar paint on any surface, personal wearables.
@ProfRayWills
Batteries – home storage + EVs
Data driven electric markets …
@ProfRayWills
Potential EV growth
A swarm, a cluster, a wave, a tsunami
 20th Century: Command and Control
21st Century: Suggest & Choose
– local, distributed, democratic
– open source, exponential innovation
 Renewable energy, EVs, batteries
 eRetail and market-led marketing
 iEverything – Internet of Things (IoT) + sensors
 Automation, hybrids, AI & CI, robotics, robility
 3D printing, additive manufacturing, construction
 Finance, banking, insurance – and crowd-funding
Suggest & Choose driving supply chain from bottom
@ProfRayWills
 Autonomous
Rapid change
- robility
Kimberley-Go: Apps, social media & augmented reality
Robotics will aid every one – but erode every
labor market
Traffic management will be controlled by
traffic – social media data
@ProfRayWills
Agbots, swarms – and vertical farming
 Smart farms
 IoT sensors going beyond current precision agriculture to
automation, through robotics and drones - and swarms
 Predictive data analytics and farm management software
 Vertical farming
Robotics will aid every one – but erode every
labour market
Solar as just another consumer product
World’s largest …
 taxi company owns no taxis (Uber)
 hotel chain owns no property (AirBnB)
 telcos own no wires (Skype, WeChat)
 retailers own no stock (Ebay, Alibaba)
 financial houses that hold no currency (PayPal)
 media service creates no content (Facebook)
 movie house owns no cinemas (Netflix)
 software vendors don’t write apps (Apple, Google)
Will largest energy companies generate no energy?
What other businesses will go virtual? (Can everything?)
Battlefield is slickest customer interface + experience
@ProfRayWills
Kimberley-Go: Apps, social media & augmented reality
Let’s talk …
@ProfRayWills
@ProfRayWills
@ProfRayWills
@ProfRayWills
Social media users
@ProfRayWills
Social media users
 Facebook
- 1.6 billion
 Instagram, WhatsApp
 WeChat
- 468 million
 Google+
- 343 million users
 Twitter
- 650 million users
 LinkedIn
- 300 million users
 Pinterest
- 40 million?
But > business referrals than Facebook or Twitter @ProfRayWills
Google this: have you been verbaled?
 We FaceTime and Skype but
we generally don’t Facebook or YouTube.
 We Google but we don’t Bing (at least not yet).
 We tweet on Twitter (but definitely not twit…)
 In past years, we would Xerox but would never Polaroid.
 Why are some popular brands or products used as verbs
in our everyday conversation and others not?
 But - using a product or brand name this way risks
“genericide” – losing the legal power of a trademark.
 If we xerox not photocopy, how can we defend the
trademark, or against the quality of a non-Xerox xerox?
@ProfRayWills
What if you were Googled?
 A truly connected company will understand
the impact that social, mobile, app, and data
will have on how we work and engage
employees,
customers and
business partners.
@ProfRayWills
Are you all a Twitter?
 Social media reach extends
beyond the impact on the share price.
 Social media’s broad reach fosters the opportunity for
customers to share both good and bad experiences
quickly and easily.
 As in any area of business, energy and innovation are
key for social media.
@ProfRayWills
Have you been (un)fairly Targeted?
 One Target customer in 2012 wrote on the company’s
Facebook page: “Dear Target, Could you possibly make
a range of clothing for girls 7-14 years that doesn’t make
them look like tramps”.
 More than 50,000 people clicked in agreement -
thread then went viral, morphing
into a mainstream news story.
 Target Australia’s marketing and corporate affairs teams
constantly monitor social media sentiment. When
patterns emerge or the conversation gets big enough,
they call on senior management, including the CFO, to
develop a response strategy.
@ProfRayWills
What if you were trolled?
 Australian Securities Exchange
update on listing rules for continuous disclosure:
- just because information is material does not mean a
reasonable person would necessarily expect it to be
disclosed. However, if confidentiality is lost (even if by no
fault of the company, including through social media) the
disclosure exceptions are no longer available.
 Companies must respond to leaks, rumours, gossip
circulated through social media or blogs in the same way
they must respond to traditional media or analyst reports.
 Companies need to demonstrate they have taken
reasonable steps to be aware of any potential breaches.
@ProfRayWills
O-mi-gosh – OHS. And IRe
 Occupational health and safety laws –
require employers to act on workplace
bullying or harassment through
social media – cyber-bullying –
even out of work hours to protect the
mental health of employees.
 Social media also changing way workforces
communicate in enterprise bargaining / industrial
disputes – extend reach of
union influence to staff
who are not members.
@ProfRayWills
Kimberley-Go: Apps, social media & augmented reality
Engagement 101
1. The Brand
2. Longevity Built on Consistency
3. Uniform
4. Fitness
5. Storytelling
6. A Powerful Opening
7. Variety
8. Audience Interaction
9. Audience Feedback
10. Collaboration
11. Hosting
12. Extras
@ProfRayWills
1. The Brand
Develop the brand and
be loyal to the brand
2. Longevity Built on Consistency
The best brands consistently
deliver on their brand promise.
How can you add consistency
to your communications?
Engagement 101
@ProfRayWills
3. Uniform.
First impression count.
What’s your uniform?
Engagement 101
4. Fitness
Communicators need to be
in good physical condition!
@ProfRayWills
5. Storytelling
is at the
essence of every
great speech
or presentation
and requires both knowledge and understanding
• To learn, first teach!
• Explain topic to an 8 year old – not to underestimate
intelligence, but to simplify language (language is
important).
• The Feynman Technique one to consider.
Engagement 101
@ProfRayWills
6. A Powerful Opening
Rock concert – start of any
live performance has to grab
the audience
- but still be very relevant.
7. Variety
Harness a change of pace. In longer and
heavier comms and presentations, change
something in every 6-7 paragraphs/ minutes to
keep the attention of reader/audience.
Engagement 101
@ProfRayWills
8. Audience Interaction
Stagecraft – (virtual)
crowdsurf the mosh-pit,
walk around /into
audience, and pull out
audience to dance on stage.
9. Audience Feedback
Can you tailor your presentation to feedback
from the audience. If you have enough content
and material, can you immediately adapt to
deliver what they want?
Engagement 101
@ProfRayWills
Engagement 101
@ProfRayWills
10. Collaboration
How can you build on
what others have said?
Means you must be
there for other speeches
(not just swan in - and swan out)
Engagement 101
@ProfRayWills
11. Hosting
Dealing with
clients,
customers,
government,
ministers
– everyone
has some sort
of protocol.
Engagement 101
@ProfRayWills
12. Extras
What do you know about them?
What do they know about you?
Webpages, google searches, social media
profiles including LinkedIn and Twitter
Engagement 101
@ProfRayWills
The shirtless guy and the first follower
https://youtu.be/fW8amMCVAJQ
@ProfRayWills
Kimberley-Go: Apps, social media & augmented reality
Let’s talk …
@ProfRayWills
@ProfRayWills
Create the wave …
Be the wave …

A swarm, a cluster, a wave, a tsunami
 20th Century: Command and Control
21st Century: Suggest & Choose
– local, distributed, democratic
– open source, exponential innovation
 eRetail and market-led marketing
 iEverything – Internet of Things (IoT)
and wearables + sensors everywhere
 Augmented reality and assistance
 Automation, hybrids, AI & CI, robotics, robility
 3D printing, additive manufacturing, construction
 Finance, banking, insurance – and crowd-funding
Suggest & Choose driving supply chain from bottom@ProfRayWills
iEverything
 Internet of Things (IoT)
 Wearables
 Sensors everywhere
 Even nanosensors and the Internet of Nanothings (IoNT)
 AOTA for medicine - especially
biometric sensors + genetics =
massive impact on quality and
cost of medicine, aged care,
and pharmaceuticals
 CRISPR gene editing
 Fitness trackers key
@ProfRayWills
Reinventing markets …
 Finance, banking, insurance – and crowd-funding
 Blockchain next revolution in transaction or event
recording.
 Blockchain ledger provides immutable, shared view of all
transactions between engaging parties in a distributed,
decentralized network.
 While the bitcoin blockchain ledger is well-understood,
blockchain remains an immature technology.
 By 2020, new businesses and business models will
emerge based on smart contracts and blockchain
efficiencies. These smart contracts automate at a
reliability, customization level and speed not achievable
with traditional business systems.
@ProfRayWills
X-Gen, Y-Gen - the Millenials
 Crowdfunding or hyper funding – allows owners to pitch
their idea to a virtual audience for financial support.
 Small businesses produce 50 percent of the jobs, but
have access to 1 percent of the capital.
 Crowdfund investing is growing strongly
Automation, hybrid, AI & CI
 Automation
 Machine learning
 Augmented intelligence
 Contextual intelligence
 Artificial intelligence
 Robility, collaborative robots – cobots
 An example: IBM’s Watson congnitive computing
– intended to ‘aid and augment the judgment of
professionals’. Later replace.
@ProfRayWills
3D printing, additive manufacturing, construction
The future is here
- it’s just not well distributed yet …
The future is here
- it’s just not well distributed yet …
Automation, hybrid, AI & CI
 An example - chatbots:
 apps that can understand natural language, turn text
into speech
 have conversations in any language using voice or text
 analyze images: recognize faces, objects and scenes
 Chatbots are going to push the envelope of consumerism
as we get a better understanding of our population based
on what they tell Amazon and Google.
 Progressive web apps are not just about any one
technology or any set of technologies, but more about a
new way of thinking about building web experiences
@ProfRayWills
Assisting…
 Scoop.it –
finding
content
 Hootsuite or
Buffer - schedules content
 feedly - automatically shares content from
another site on your site.
@ProfRayWills
Augmented reality
@ProfRayWills
Have a Go …
 Profits for Nintendo and resellers – and 3rd parties, some
by accident, some by design leveraged advantage of the
world’s most successful game’s in-app purchases
Catch the wave …
We need governments to act, but …
We can act on our desires & dreams…
 But we need a plan
A dream is simply
a vision without
a plan
Kimberley-Go: Apps, social media & augmented reality
Kimberley-Go: Apps, social media & augmented reality
Individuals can act …
@ProfRayWills
Kimberley-Go: Apps, social media & augmented reality
Think!
 How to trump group-think in a post-truth
world
 http://www.nature.com/news/how-to-trump-group-think-in-a-post-truth-world-1.21056
@ProfRayWills
Use online resources!
 Got a wicked problem?
First, tell me how you make toast
https://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast
via @TEDTalks
@ProfRayWills
Use intelligence – and diversity…
@ProfRayWills
We need governments to act …
Cities also drive change
We need governments to act – but…
 Corporate social responsibility also drives change –
because empowered customers will accelerate change
 Google, Amazon, Microsoft, IBM and Facebook formed
an alliance to address the ethical issues. @ProfRayWills
Local, distributed, democratic
 Adoption of smarter technologies is changing the
world and the way we interact with family, friends
and customers, and much faster than (almost)
anyone imagined.
 Across primary, secondary or tertiary sectors
- whether in energy, transportation, construction,
manufacturing, consumer goods, health care,
financial services - every industry will be disrupted.
 20th C business models will not work in 21st C
 Every industry will be completely transformed.
 No one, no business, no place, no nation is exempt.
@ProfRayWills
Kimberley-Go: Apps, social media & augmented reality
Let’s talk …
@ProfRayWills
Future Smart Strategies services
We have deep, multi-sector experience across leading Australian and
international enterprises and understand the economic and social
environment; emerging economic disruptors; effective governance;
information technology and business process optimisation.
Future Smart Strategies offers a range of services including:
 Locum executives,
 Operations health checks,
 Stakeholder relationship management,
 Future-state roadmaps,
 Whole-of-life project management,
 Sustainability planning,
 Strategy development and refresh
@ProfRayWills

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Kimberley-Go: Apps, social media & augmented reality

  • 1. Kimberley-Go Apps, social media & augmented reality Prof Ray Wills Managing Director Future Smart Strategies Adjunct Professor The University of Western Australia @ProfRayWills
  • 2. How to be a better surfer  What’s happening globally with new tech?  What do markets tell us about how quickly disruptive technologies will impact on everything?  What emerging technologies, apps and social media trends can help business processes, client engagement, brand development, growth?  What does this mean for how we plan our businesses? Prediction is very difficult, especially about the future. (Niels Bohr)
  • 3. Language is important  Yawuru – ngaji mingan  Warrwa – Derby, considered extinct  Miriwoong – Kununurra, critically endangered
  • 4. The Flat Earth – think different
  • 12. Wake up and smell the roses  Buggy whips -> EVs -> ICE -> EVs -> self-driving  (Electric) typewriter -> word processor -> PC  PC -> desktop -> laptop -> tablet  Landline -> mobile -> smartphone (BlackBerry)  Record shops Vinyl -> CD -> (Apple Store)  VHS/Beta -> DVD -> BlueRay -> Cloud  Book Shops Boutique -> mega -> (Amazon)  Retail shop-> Boutique-> chain/mega -> Internet  Energy -> chopping wood -> coal -> wind -> solar @ProfRayWills
  • 13. Technology adoption rates – US  It’s just technology, stupid. @ProfRayWillsNY Times
  • 14. The Big Bang Theory @ProfRayWills
  • 15. A Brief Moment in Time
  • 16. Predicting anything is difficult @ProfRayWills
  • 17. Predicting anything is difficult @ProfRayWills And don’t forget the old tech exit
  • 18. Understand difference between linear growth and exponential growth … 70/n years; n =% growth rate So n = 1% doubling time is 70/1 = 70 years n = 2% doubling time is 70/2 = 35 years n = 5% doubling time is 70/5 = 14 years n = 7% doubling time is 70/7 = 10 years n = 10% doubling time is 70/10 = 7 years @ProfRayWills
  • 19. Technology adoption rates - vehicles Zoepf 2011
  • 20. Technology adoption rates - vehicles Zoepf 2011
  • 22. Solar rising – by falling understanding exponential growth @ProfRayWills
  • 23. Global renewables growth … @ProfRayWills
  • 24. Global renewables growth and forecast @ProfRayWills
  • 25. Build it quickly – and more cheaply @ProfRayWills
  • 26. Build it and they will come @ProfRayWills
  • 28. Technology energy efficiency increase www.epri.com Televisions Laptop Tablet Computer
  • 29. Solar gen 1 (gen 2, gen 3, … )  1st gen solar cell made from silicon 2nd gen solar cell thin-films  1st gen solar panels ‘fixed-on’ 2nd gen emerging – building material: < cost labour, material  3rd gen solar cell – may be nanotubes, silicon wires, organic dyes, and conductive plastics – lead to solar inks for printing, solar paint on any surface, personal wearables. @ProfRayWills
  • 30. Batteries – home storage + EVs
  • 31. Data driven electric markets … @ProfRayWills
  • 33. A swarm, a cluster, a wave, a tsunami  20th Century: Command and Control 21st Century: Suggest & Choose – local, distributed, democratic – open source, exponential innovation  Renewable energy, EVs, batteries  eRetail and market-led marketing  iEverything – Internet of Things (IoT) + sensors  Automation, hybrids, AI & CI, robotics, robility  3D printing, additive manufacturing, construction  Finance, banking, insurance – and crowd-funding Suggest & Choose driving supply chain from bottom @ProfRayWills
  • 36. Robotics will aid every one – but erode every labor market
  • 37. Traffic management will be controlled by traffic – social media data @ProfRayWills
  • 38. Agbots, swarms – and vertical farming  Smart farms  IoT sensors going beyond current precision agriculture to automation, through robotics and drones - and swarms  Predictive data analytics and farm management software  Vertical farming
  • 39. Robotics will aid every one – but erode every labour market
  • 40. Solar as just another consumer product
  • 41. World’s largest …  taxi company owns no taxis (Uber)  hotel chain owns no property (AirBnB)  telcos own no wires (Skype, WeChat)  retailers own no stock (Ebay, Alibaba)  financial houses that hold no currency (PayPal)  media service creates no content (Facebook)  movie house owns no cinemas (Netflix)  software vendors don’t write apps (Apple, Google) Will largest energy companies generate no energy? What other businesses will go virtual? (Can everything?) Battlefield is slickest customer interface + experience @ProfRayWills
  • 48. Social media users  Facebook - 1.6 billion  Instagram, WhatsApp  WeChat - 468 million  Google+ - 343 million users  Twitter - 650 million users  LinkedIn - 300 million users  Pinterest - 40 million? But > business referrals than Facebook or Twitter @ProfRayWills
  • 49. Google this: have you been verbaled?  We FaceTime and Skype but we generally don’t Facebook or YouTube.  We Google but we don’t Bing (at least not yet).  We tweet on Twitter (but definitely not twit…)  In past years, we would Xerox but would never Polaroid.  Why are some popular brands or products used as verbs in our everyday conversation and others not?  But - using a product or brand name this way risks “genericide” – losing the legal power of a trademark.  If we xerox not photocopy, how can we defend the trademark, or against the quality of a non-Xerox xerox? @ProfRayWills
  • 50. What if you were Googled?  A truly connected company will understand the impact that social, mobile, app, and data will have on how we work and engage employees, customers and business partners. @ProfRayWills
  • 51. Are you all a Twitter?  Social media reach extends beyond the impact on the share price.  Social media’s broad reach fosters the opportunity for customers to share both good and bad experiences quickly and easily.  As in any area of business, energy and innovation are key for social media. @ProfRayWills
  • 52. Have you been (un)fairly Targeted?  One Target customer in 2012 wrote on the company’s Facebook page: “Dear Target, Could you possibly make a range of clothing for girls 7-14 years that doesn’t make them look like tramps”.  More than 50,000 people clicked in agreement - thread then went viral, morphing into a mainstream news story.  Target Australia’s marketing and corporate affairs teams constantly monitor social media sentiment. When patterns emerge or the conversation gets big enough, they call on senior management, including the CFO, to develop a response strategy. @ProfRayWills
  • 53. What if you were trolled?  Australian Securities Exchange update on listing rules for continuous disclosure: - just because information is material does not mean a reasonable person would necessarily expect it to be disclosed. However, if confidentiality is lost (even if by no fault of the company, including through social media) the disclosure exceptions are no longer available.  Companies must respond to leaks, rumours, gossip circulated through social media or blogs in the same way they must respond to traditional media or analyst reports.  Companies need to demonstrate they have taken reasonable steps to be aware of any potential breaches. @ProfRayWills
  • 54. O-mi-gosh – OHS. And IRe  Occupational health and safety laws – require employers to act on workplace bullying or harassment through social media – cyber-bullying – even out of work hours to protect the mental health of employees.  Social media also changing way workforces communicate in enterprise bargaining / industrial disputes – extend reach of union influence to staff who are not members. @ProfRayWills
  • 56. Engagement 101 1. The Brand 2. Longevity Built on Consistency 3. Uniform 4. Fitness 5. Storytelling 6. A Powerful Opening 7. Variety 8. Audience Interaction 9. Audience Feedback 10. Collaboration 11. Hosting 12. Extras @ProfRayWills
  • 57. 1. The Brand Develop the brand and be loyal to the brand 2. Longevity Built on Consistency The best brands consistently deliver on their brand promise. How can you add consistency to your communications? Engagement 101 @ProfRayWills
  • 58. 3. Uniform. First impression count. What’s your uniform? Engagement 101 4. Fitness Communicators need to be in good physical condition! @ProfRayWills
  • 59. 5. Storytelling is at the essence of every great speech or presentation and requires both knowledge and understanding • To learn, first teach! • Explain topic to an 8 year old – not to underestimate intelligence, but to simplify language (language is important). • The Feynman Technique one to consider. Engagement 101 @ProfRayWills
  • 60. 6. A Powerful Opening Rock concert – start of any live performance has to grab the audience - but still be very relevant. 7. Variety Harness a change of pace. In longer and heavier comms and presentations, change something in every 6-7 paragraphs/ minutes to keep the attention of reader/audience. Engagement 101 @ProfRayWills
  • 61. 8. Audience Interaction Stagecraft – (virtual) crowdsurf the mosh-pit, walk around /into audience, and pull out audience to dance on stage. 9. Audience Feedback Can you tailor your presentation to feedback from the audience. If you have enough content and material, can you immediately adapt to deliver what they want? Engagement 101 @ProfRayWills
  • 63. 10. Collaboration How can you build on what others have said? Means you must be there for other speeches (not just swan in - and swan out) Engagement 101 @ProfRayWills
  • 64. 11. Hosting Dealing with clients, customers, government, ministers – everyone has some sort of protocol. Engagement 101 @ProfRayWills
  • 65. 12. Extras What do you know about them? What do they know about you? Webpages, google searches, social media profiles including LinkedIn and Twitter Engagement 101 @ProfRayWills
  • 66. The shirtless guy and the first follower https://youtu.be/fW8amMCVAJQ @ProfRayWills
  • 71. Be the wave … 
  • 72. A swarm, a cluster, a wave, a tsunami  20th Century: Command and Control 21st Century: Suggest & Choose – local, distributed, democratic – open source, exponential innovation  eRetail and market-led marketing  iEverything – Internet of Things (IoT) and wearables + sensors everywhere  Augmented reality and assistance  Automation, hybrids, AI & CI, robotics, robility  3D printing, additive manufacturing, construction  Finance, banking, insurance – and crowd-funding Suggest & Choose driving supply chain from bottom@ProfRayWills
  • 73. iEverything  Internet of Things (IoT)  Wearables  Sensors everywhere  Even nanosensors and the Internet of Nanothings (IoNT)  AOTA for medicine - especially biometric sensors + genetics = massive impact on quality and cost of medicine, aged care, and pharmaceuticals  CRISPR gene editing  Fitness trackers key @ProfRayWills
  • 74. Reinventing markets …  Finance, banking, insurance – and crowd-funding  Blockchain next revolution in transaction or event recording.  Blockchain ledger provides immutable, shared view of all transactions between engaging parties in a distributed, decentralized network.  While the bitcoin blockchain ledger is well-understood, blockchain remains an immature technology.  By 2020, new businesses and business models will emerge based on smart contracts and blockchain efficiencies. These smart contracts automate at a reliability, customization level and speed not achievable with traditional business systems. @ProfRayWills
  • 75. X-Gen, Y-Gen - the Millenials  Crowdfunding or hyper funding – allows owners to pitch their idea to a virtual audience for financial support.  Small businesses produce 50 percent of the jobs, but have access to 1 percent of the capital.  Crowdfund investing is growing strongly
  • 76. Automation, hybrid, AI & CI  Automation  Machine learning  Augmented intelligence  Contextual intelligence  Artificial intelligence  Robility, collaborative robots – cobots  An example: IBM’s Watson congnitive computing – intended to ‘aid and augment the judgment of professionals’. Later replace. @ProfRayWills
  • 77. 3D printing, additive manufacturing, construction The future is here - it’s just not well distributed yet …
  • 78. The future is here - it’s just not well distributed yet …
  • 79. Automation, hybrid, AI & CI  An example - chatbots:  apps that can understand natural language, turn text into speech  have conversations in any language using voice or text  analyze images: recognize faces, objects and scenes  Chatbots are going to push the envelope of consumerism as we get a better understanding of our population based on what they tell Amazon and Google.  Progressive web apps are not just about any one technology or any set of technologies, but more about a new way of thinking about building web experiences @ProfRayWills
  • 80. Assisting…  Scoop.it – finding content  Hootsuite or Buffer - schedules content  feedly - automatically shares content from another site on your site. @ProfRayWills
  • 82. Have a Go …  Profits for Nintendo and resellers – and 3rd parties, some by accident, some by design leveraged advantage of the world’s most successful game’s in-app purchases
  • 84. We need governments to act, but …
  • 85. We can act on our desires & dreams…  But we need a plan A dream is simply a vision without a plan
  • 88. Individuals can act … @ProfRayWills
  • 90. Think!  How to trump group-think in a post-truth world  http://www.nature.com/news/how-to-trump-group-think-in-a-post-truth-world-1.21056 @ProfRayWills
  • 91. Use online resources!  Got a wicked problem? First, tell me how you make toast https://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast via @TEDTalks @ProfRayWills
  • 92. Use intelligence – and diversity… @ProfRayWills
  • 93. We need governments to act …
  • 95. We need governments to act – but…  Corporate social responsibility also drives change – because empowered customers will accelerate change  Google, Amazon, Microsoft, IBM and Facebook formed an alliance to address the ethical issues. @ProfRayWills
  • 96. Local, distributed, democratic  Adoption of smarter technologies is changing the world and the way we interact with family, friends and customers, and much faster than (almost) anyone imagined.  Across primary, secondary or tertiary sectors - whether in energy, transportation, construction, manufacturing, consumer goods, health care, financial services - every industry will be disrupted.  20th C business models will not work in 21st C  Every industry will be completely transformed.  No one, no business, no place, no nation is exempt. @ProfRayWills
  • 99. Future Smart Strategies services We have deep, multi-sector experience across leading Australian and international enterprises and understand the economic and social environment; emerging economic disruptors; effective governance; information technology and business process optimisation. Future Smart Strategies offers a range of services including:  Locum executives,  Operations health checks,  Stakeholder relationship management,  Future-state roadmaps,  Whole-of-life project management,  Sustainability planning,  Strategy development and refresh