1. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Rhona MacLennan
Principal Solutions Architect,
TORCH @ The Data Lab
#dtsummit

2. Building from solid foundations is key to
a successful data transformation journey
Rhona MacLennan
28th Oct 2021

3. The Data Lab is Scotland’s innovation centre for data and AI
Our mission is to help Scotland maximize value from data
and lead the world to a data-powered future
www.thedatalab.com
The Data Lab Community

4. BUSINESS ADVISORY SERVICE

5. Work with you, as a
critical friend,
providing oversight as
you go through your
project execution
TORCH Approach
Help organisations understand
the outcome they want to
achieve and set out the
roadmap to do so (across
people, process, data, and
technology domains)
Process
Data
Technology
People

6. BUSINESS ADVISORY SERVICE

7. Mobile
Devices
The Internet
Of Things
(IOT)
The
Cloud
Big
Data
Machine Learning / Artificial Intelligence / Robotics
Social Networks / Enterprise

8. Who?
Why?
What?
How?
When?
Thoughts together…

9. Begin with the foundations
Process
Data
Technology
People

10. Starting with your data…
TORCH - Master Your Data Guide
• Types – Common and unique
• Quality – Good enough?
• Volumes
• Sources?
• Ownership?

11. People…skills and capabilities
• Direct employment
• External supplier
• Freelance / Contractor
• Placements / internships
• Partnership

12. People…upskilling
• Data Literacy
• Business focussed
• Free and paid for options
• Online, self-paced, and
‘Class’ taught
Data Skills for Work – Skills Portal

13. Process..
• Data Management
• On-going NOT 1 off
• Automate (where possible)
• Stewardship

14. Technology…
• Cloud based
• Pre-built
• Packages
• SaaS / PaaS
• Low-code platforms
Examples – Platform Stories

15. Case Studies
TORCH - Case Studies

16. Keep in touch with TORCH and The Data Lab via
Website www.thedatalab.com
TORCH torch@thedatalab.com
Twitter @DataLabScotland
Linked-in the-data-lab-innovation-centre
YouTube TheDataLab
Instagram @thedatalabscotland
Thank you!

17. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Derek Smith
Head of Digital Solultions,
Virgin Money
#dtsummit

18. Classification:Private
Engineering
Excellence
Derek Smith – Head of Digital Solutions

19. Classification:Private
Our evolving culture of transformation is a key part of making you happier about
money and disrupting the status quo. We'll create the attitude, capabilities and
frameworks we need to do more than simply react to change. Instead, we'll lead
it in our business and across the industry.

20. Classification:Private
Our Vision
We will create a market leading
digital product development
capability, enabled by leading
Engineering practices which
aligns and enables our purpose
Our Approach
• Inspiration – Where are we drawing Outside-in
inspiration on best practices in Engineering
• Assessment – We are assessing qualitative &
quantitative capabilities at a squad and individual level
• Value – Adopting Value & Productivity metrics from
Strategy to Delivery
• Early Successes

21. Classification:Private
Research & Inspiration
Research
Inspire
Context
Partner

22. Classification:Private
Define Excellence

23. Classification:Private
Assessment – Qualitative & Quantitative
Squad
1

24. Classification:Private
Tailored Development

25. Classification:Private
Productivity Virgin Rewards - Differentiate Fintech Incubator - Innovate
Early Successes

26. Classification:Private
We’ve taken off….
And we’re hiring across
Engineering, Agile, &
Product skillsets
https://vacancies.virginmoney.com/ukw/

27. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Graham Johnston
Senior Director of Omnichannel &
Transformation, Asda
#dtsummit

28. Omnichannel
Transformation
Using tech to Enhance Trust

29. Pre Donoghue v Stevenson
(Law of contract)
M Donoghue

30. Pre Donoghue v Stevenson
(Law of contract)
After Donoghue v Stevenson
(Law of Negligence)
“Duty of Care”
M Donoghue

31. On May 26th 1932…
The world changed
Donoghue v Stevenson

32. One snail
1 Million Law suits

33. 4 Industrial revolutions have shaped our world

34. The way we interact with brands has evolved

35. Seamless Personalisation Predictive Analytics
Cashless Store
Personalised delivery
Which industrial revolution would you find this in?

37. Seamless Personalisation Predictive Analytics
Cashless Store
Personalised delivery

38. Trusted
Convenient
So what happened?
Personal

39. Less ‘personal’ more centralised = decrease in ‘Trust’
Increase choice & convenience

43. 87 years on, is ‘Trust’ back?

46. Technology?

47. Technology = Innovation

48. Technology Innovation
Enables

49. “Innovation will emerge at the
intersection point of things that had little
to do with each other and by recombining
core technological capabilities”

50. 4th Industrial revolution = recombination

51. Recombination

52. Customer interactions re-combination is ‘Omnichannel’
Re-combining new & existing channels through tech.

54. Omnichannel Customer Journey
Personalisation
Self Help
Aftercare
Customer
driven
channels
Interactions
Comms
Customer
Care

55. 55
Trusted
Convenient
Personal
Dynamic Capabilities Useful Technology
Culture & Ways of working

56. 56
Validate & measure
Trust
Convenient
Customer & Colleague effort
Customer Experience
Personal
WhatsApp ANSWERS
Commercial ROI
VOC

62. Thank you!

63. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Rich Wilson
CEO,
Gigged.AI
#dtsummit

64. The Future of Work

65. FoW Definitions
The future of work is being shaped by two powerful
forces: The growing adoption of artificial intelligence
in the workplace, and the expansion of the workforce
to include both on- and off-balance-sheet talent.
.01
Deloitte
Gartner
The future of work describes changes in how work
will get done over the next decade, influenced by
technological, generational and social shifts

66. The NOW of Work…

67. Immediate Challenges
Supply Issues
Brexit and IR35 regulation
has put a strain on the
workforce supply
Hybrid Working
According Accenture
Future of Work Study
found 83% prefer a
hybrid work model
Gen Z
46% of all Gen Z workers are
adopting freelancing as a
career to embrace a more
flexible way to work
Time to Hire
Currently takes on
average 7 months recruit
a software developer in
the UK
Demand Crisis
Tech Nation reported
that tech hiring is 42%
hirer in 2021 than pre-
COVID
.03

68. Future of Work Tech
.04

69. Thank You

70. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
SESSION 2
Breakout A
#dtsummit

71. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Pooja Jain
Founder & CEO,
CogniHealth
#dtsummit

72. Re-assessing the role of digital
technology in the social care
sector
By Pooja Jain
28.10.2021

73. The History & Evolution

74. The Challenges
Frustrating experiences Resources used
Gaining Trust Lack of support

75. Key Takeaway #1: Understand the customer’s
experience & interactions with the market you
are operating in

76. Therapeutic Chatbots

77. Care Robotics
How will care robots transform elder care?

78. Key Takeaway #2: Understand the user and
market acceptance

80. Monitor and Track
Track changes in behavior, physical
dependencies and care challenges.
Based on this, reports are generated to
help make informed choices about
care plans.
Note-taking
Capture notes on observations,
incidents and care activities easily via
text and audio
Resources
Browse articles and videos from trusted
sources, accessing the right information
at the right time
Shop
Browse assistive products and services
that helps in the caring process
Non-medical Therapies
Find activities and therapies to address
the every-day symptoms of dementia and
reduce caregiver burden
Social Connect
Find dementia-related events and
gatherings to connect with the local
community
CogniCare App
Engaging. Interactive. Seamless.
A one-stop platform for dementia care

81. User Research

82. Care N Share App
Client List
Client Log
Client Care Card
Care Resources

83. Key Takeaway #3: Person-centered approach
by including the user at each step of the
development process

84. Pooja Jain  Founder & CEO  pooja@cognihealth.uk

85. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
SESSION 2
Breakout C
#dtsummit

86. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Nick Condon
Managing Director,
Squiz
#dtsummit

87. Keeping the Momentum: A
Post-Pandemic Playbook for
Digital Investment
Nick Condon - EMEA Managing Director

88. © Squiz 2021 | Confidential
G’day, I’m Nick
Managing Director - Squiz EMEA
I’ve responded directly to the pandemic as
Head of Government Digital Services in
Australia and led Squiz through COVID across
two distinct regions, learning plenty of lessons
and gaining a few grey hairs along the way.

89. © Squiz 2021 | Confidential
© Squiz 2020 | Internal | Confidential

90. © Squiz 2021 | Public 90
Presentation title goes here|
The Squiz
Digital
Experience
Platform
Simple Content
Management
Search
Insights
Unified
Data
Automation and
Integration

91. © Squiz 2021 | Confidential
Keeping the Momentum:
A Framework for Post-
Pandemic Digital
Strategy.
Out with the old

92. © Squiz 2021 | Confidential
Keeping the Momentum:
A Post-Pandemic
Playbook for Digital
Investment
In with the new

93. © Squiz 2021 | Confidential
© Squiz 2020 | Internal | Confidential
Some background..
The Last 18months in 5mins

94. © Squiz 2021 | Public 94
EXPECTATION REALITY

95. Who led digital transformation at
your company?
a. CEO
b. CTO
c. COVID-19

96. It’s no secret that
COVID helped things
move faster..
Expected Actual Acceleration Factor
Increase in remote working
and/or collaboration
Increase customer demand for
online purchasing/services
454 10.5
585 21.9
43
27
Source: McKinsey & Co.

97. And that’s not such a
bad thing.
Some changes
are permanent

98. Business Moved
Fast…
When COVID changed our
perception of risk, we suddenly said
goodbye to internal roadblocks.

99. Even Government
moved fast!
Many COVID information sites,
check-in platforms and remote
options were seemingly deployed
overnight… or in some cases a
weekend.

100. We skipped forward to 2028

101. Don’t brush over how
huge what we just
did was…
We moved quickly, we moved
imperfectly and we were all okay
with it.
Innovation at speed with an
iterative improvement risk profile..
Its just made your business more
agile than a hundred scrum
masters…

102. We were all
happy with
good enough..
Most organisations are now
focusing on risk and disaster
planning
¾ of organisations are
concerned about the UX of
projects rushed through

103. And we all got a lot more SaaSsy

104. 12% of companies deployed
cloud based apps
73% of companies
want to move almost
everything to SaaS
2021
2008

105. We’re not out of the
woods yet
The disruption will continue, so;
How do we maintain our
propensity for change?

106. © Squiz 2021 | Public
© Squiz 2020 | Internal or Public | Confidential
Where to from here….
Let’s dive into where from here and how to get there.

107. © Squiz 2021 | Public
Playbook Summary
See us at our stand to get the full playbook including
formula’s, worksheets and a range of other tools to
help frame your future investments.

108. © Squiz 2021 | Public 110
Post Pandemic Playbook – 3 Key Principles
Less Capex & Big Bang… More Opex
and evolution.
Make Continuous improvement BAU.
Find the metrics that matter with all
your stakeholders. Not jut ROI these
days.
Above All – Future Digital Investment will be underpinned by..

109. © Squiz 2021 | Public
© Squiz 2020 | Internal or Public | Confidential
Less Capex, More Opex….

110. © Squiz 2021 | Public
© Squiz 2020 | Internal or Public | Confidential

111. © Squiz 2021 | Public
© Squiz 2020 | Internal or Public | Confidential
Continuous Improvement As BAU

112. © Squiz 2021 | Public 114
Existing Model - Project Focus
Discove
r
Design Deliver
Product Ownership
Senior Squiz buy in

113. © Squiz 2021 | Public 115
The New Model – Continuous Improvement
Discover Define Design Diverse
Team
Develop
Deliver
Decipher
Product Ownership To Drive CI
Senior Stakeholder buy in

114. © Squiz 2021 | Public 116
The New Model – Ownership & Accountability
Someone Needs to own your transformation.
It can’t be shared, who is ultimately
responsible?
Product Ownership

115. © Squiz 2021 | Public 117
The New Model – Feedback Cycle
Within Continuous Improvement,
Share early – show often.
What's worse than showing early
and needing to adjust? Not
showing it at all and ending up
geting it totally wrong.
Discover Define Design

116. © Squiz 2021 | Public 118
118
Diverse Resourcing
Product Owner Solution Owner
Business Analyst
UX Designer
Developer
Fixed Team Flexible Team
Dedicated
Developer
Dedicated
Developer
Dedicated
Developer
Project
Manager
Developer
Content Strategist
Mobile Apps

117. © Squiz 2021 | Public 119
The New Model - Product Focus
You Said: You want honest
insights and for us to challenge
you
This makes sense because;
By consistently looking at our data,
and the wealth of data SSCL has, we
can improve and iterate the work we
have done.
At the same time we can spot areas
for improvement and problems users
don’t yet realise they have. We can
qualify our ideas and challenge SSCL’s
solutions.
Decipher

118. © Squiz 2021 | Public
© Squiz 2020 | Internal or Public | Confidential
Find the metrics that matter

119. © Squiz 2021 | Public 121
The New Model – Senior Stakeholder Engagement
THE BIG
BOSS
“How does impact
growth? What can
I tell the board?”
THE MASTER
OF COIN
“I want two things
- the cost and the
return.”
THE
TECHIES
“How does this
fit with our
digital strategy?”
THE
CREATIVES
“How will this
improve user
experience?”

120. © Squiz 2021 | Public 122
Return on Investment Plus…

121. © Squiz 2021 | Public 123
Metrics That Matter… Post COVID
TTV AR POP
Time to Value
The total time it takes
to reach to maximum
perceived value from
the investment.
Acceleration Rate
The speed at which
something has
advanced - perceived
time, divided by
actual.
Pace of Progress
A measure of the rate
of change over time.

122. We know we can do it,
so let’s maintain the
appetite for risk
(and getting sh*t done)

123. © Squiz 2021 | Confidential
That’s all,
folks!
ncondon@squiz.net
Squiz.net

124. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
SESSION 2
Breakout E
#dtsummit

125. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Patrick Grillo
Senior Director,
Fortinet
#dtsummit

126. Digital Transformation -
Is There A Common Thread?
Patrick Grillo
Senior Director, Solutions Marketing

127. 12
9
© Fortinet Inc. All Rights Reserved.
In the Digital Transformation Plan
Digital
Innovation
Digital
Innovation
Digital
Transformation

128. 13
0
© Fortinet Inc. All Rights Reserved.
When the Plan Goes Pear Shaped
Digital
Innovation
Digital
Innovation
Successful Data
Breach

129. 13
1
© Fortinet Inc. All Rights Reserved.
In the Golden Age of Networking When Life was Simpler…
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
Branch

130. 13
2
© Fortinet Inc. All Rights Reserved.
In the Golden Age of Networking When Life was Simpler…
Endpoints
Mobile
Users
Internet
DC
MPLS
Campus
Branch
Branch
Branch

131. 13
3
© Fortinet Inc. All Rights Reserved.
But Then the Applications Moved (Circa 2014)
Endpoints
Mobile
Users
DC
MPLS
IaaS
SaaS
Campus
Branch
Branch
Branch
Internet

132. 13
4
© Fortinet Inc. All Rights Reserved.
But Then the Applications Moved (Circa 2014)
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
Branch
?
Security
Question
IaaS
SaaS
Internet

133. 13
5
© Fortinet Inc. All Rights Reserved.
Overloaded Network, Applications Suffering
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
Branch
?
Security
Question
IaaS
SaaS
Internet

134. 13
6
© Fortinet Inc. All Rights Reserved.
Let’s Welcome SD-WAN to the Party
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
Branch
?
Security
Question
IaaS
SaaS
Internet

135. 13
7
© Fortinet Inc. All Rights Reserved.
Security Liability
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
Branch
?
Security
Question
IaaS
SaaS
Internet
NO Security
Here
Security
Here

136. 13
8
© Fortinet Inc. All Rights Reserved.
Work From Anywhere – Here Today but not Tomorrow
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
?
Security
Question
IaaS
SaaS
Internet
NO Security
Here
Security
Here
Home

137. 13
9
© Fortinet Inc. All Rights Reserved.
Work From Anywhere – Here Today but not Tomorrow
Endpoints
Mobile
Users
DC
MPLS
Campus
Branch
Branch
?
Security
Question
IaaS
SaaS
Internet
NO Security
Here
Security
Here
Home
Inconsistent
Policy

138. 14
0
© Fortinet Inc. All Rights Reserved.
The other line moves faster
Murphy’s Law
Bread landing butter-side down Rains the day after washing car

139. 14
1
© Fortinet Inc. All Rights Reserved.
Murphy’s Law of Cybersecurity
Applications
Move
Security
Question
Performance
Bottleneck
Introduce
SD-WAN
Security
Liability
Work From
Anywhere
Inconsistent
Policy

140. 14
2
© Fortinet Inc. All Rights Reserved.
The Rise of the “Edge”
Endpoints
Mobile
Users
IaaS
Internet
DC
Edge
Compute
Campus
Branch
Travel
Home
Operational
Technologies
Internet
Edge
DC
Edge
Compute
Edge
OT Edge
Cloud
Edge
Off-Net
Edge
WAN
Edge
WAN
Edge
LAN
Edge
WLAN
Edge
Home
Edge
LTE/5G
Edge

141. 14
3
© Fortinet Inc. All Rights Reserved.
Security Segregation Creates the Hybrid Network

142. 14
4
© Fortinet Inc. All Rights Reserved.
The Right Technology, In the Right Place, Working Together
Endpoints
Mobile
Users
IaaS
Internet
DC
Edge
Compute
Campus
Branch
Travel
Home
Operational
Technologies
FortiGate
FortiGate
FortiGate
FortiGate
Cloud
FortiGate
ZTNA
Secure
SD-WAN
Secure
SD-WAN
FortiSwitch
FortiAP
ZTNA
FortiExtender

143. 14
5
© Fortinet Inc. All Rights Reserved.
Gartner – A New Approach* to an Old(‘ish) Problem?
*https://www.gartner.com/smarterwithgartner/gartner-top-strategic-technology-trends-for-2021

144. 14
6
© Fortinet Inc. All Rights Reserved.
Fortinet
Security
Fabric
Broad
visibility and protection of the entire
digital attack surface to better
manage risk
Integrated
solution that reduces management
complexity and shares threat
intelligence
Automated
self-healing networks with AI-driven
security for fast and efficient
operations
Security-Driven
Networking
Zero Trust
Access
Adaptive Cloud
Security
FORTIOS
FortiGuard Threat
Intelligence
Open
Ecosystem
Fabric Management
Center
NOC SOC

145. PRESENTS
DISEPTEMBER
2020
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
#dtsummit

146. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
SESSION 2
Breakout F
#dtsummit

147. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Justin Short
COO, Synergi
#dtsummit

148. Benefits of Process Automation in Digital Transformation
Justin Short - Chief Operating Officer, Synergi

149. Justin Short
▪ Co-founder & Chief Operating Officer - Synergi
▪ Business Transformation and Solution Architect
▪ SharePoint, Business Intelligence, Office 365, Nintex
▪ Nintex vTE (Technical Evangelist)
justin.short@teamsynergi.co.uk
@justinpshort
https://www.linkedin.com/in/justinpaulshort/

150. Improve the way people
work through process
management and
automation.
Mission

151. About
Nintex Serving more than 10,000 customers
including 50%+ of Fortune 500 with
high customer satisfaction - NPS 75+
Generating more than $200 Million
annual recurring revenue while
achieving industry leading profitability
The world’s largest privately held
software vendor for process automation
A great place to work with 800+ team
members worldwide

152. STRICTLY CONFIDENTIAL
Serving 10,000+ Customers
TECHNOLOGY MANUFACTURING GOVERNMENT
FINANCIAL SERVICES RETAIL & CPG SERVICES
HEALTHCARE ENERGY ENTERTAINMENT & MEDIA
50%+ of the Fortune 500 have standardized on Nintex
with 100s/1000s of process apps per company

153. NE WCASTL E | LONDON | LEEDS | GL ASGOW
DIGITAL TECHNOLOGY SPECIALISTS
Your partner for digital change, delivering managed services, professional services and cloud technology.
• FOUNDED 2013
• 50+ EMPLOYEES
• £5M TURNOVER
• 200+ CUSTOM ERS

154. Today’s session

155. LANDSCAPE

156. How much of your working week
is spent on manual tasks that
could be automated?
Which department of your
organisation has the most
broken processes?
Which specific processes
do you regard as being
the most broken?
Do you believe in your
organisation’s ability/commitment
to fix broken processes?
Is your organisation
undertaking process
improvement initiatives?

157. 79.5%
of survey respondents are
working remotely at least some if
not all the time.
This increase in remote
employees only amplifies the
need to have better company
processes in place.

158. The majority of employees would
leave their organisation within the
next 12-18 months for another
organisation in the same industry
if the new organisation made it
easier to get work done and had
fewer manual processes.
52%
say that they can’t automate
processes on their own because
they are reliant on IT or
operations to automate tasks and
processes.
77%
64%
of employees in the technology industry note that
their company’s broken processes prevent them
from maximising their productivity.
IT, HR, operations, and shared services
are the departments most often cited
within organisations as having broken
systems and processes, or needing
improvement.
The reality of
broken processes

165. PLAN & MAPPING
PLANNING

166. Why build a
Process Centre
of Excellence?

168. Tell tale signs of weak
process culture.
⁄ No agreed way
⁄ No end-to-end view
⁄ No collaboration
⁄ Apathy
⁄ A specialist activity that’s
nothing to do with me

169. Zero
engagement

170. Building a culture of
Continuous Development
⁄ Visibility and simplicity
⁄ Central source of truth
⁄ Feedback & engagement
⁄ Clear audit trails
⁄ Understand cycles and costs

171. Prioritise processes
for automation
⁄ Importance of mapping as-is
process
⁄ Well developed process designs
⁄ Process cost cycles can highlight
automation priorities
⁄ Avoid wasting resources on
automating poorly defined
processes

172. Adoption
AUTOMATION

173. Anatomy of an automation solution
⁄ Intelligent forms
⁄ Workflow
⁄ RPA
⁄ Documents
⁄ Signatures

179. &
The Challenge
• SFRS is the world’s 4th largest fire and rescue service
• 8000 staff to serve Scotland including remote, rural communities
• Manual processing of employee and payroll data was slow, cumbersome and
prone to inaccuracies – generating 3000 spreadsheets
• Needed a digitised solution to streamline and improve the process
How they use Nintex
• To digitise and automate payroll processes
• Via an easy to adopt and maintain mobile app solution combined with advanced
workflows to support the entire timesheet process
• Integrates with profile and role data in HR to accurately calculate monthly pay
Saved 10,000 hours
p.a. in manual data
manipulation
Limited payroll errors
and improved
accuracy
Improved employee
experience, providing
visibility on pay
Our firefighters are overwhelmingly positive
about the solution … it’s very intuitive … and
allows them to be paid correctly and on time.
Stuart Chalmers, SFRS

180. TOOLS & ADOPTION

181. CITIZEN
DEVELOPERS

182. OPTIMISE

183. Making serious sustainable change
Adapted from Knoster, Villa, Thousand (2000)

184. Orchestrate
• Team roles
ORCHESTRATE

185. Xtensions | System Orchestration | Connections & APIs | Template Gallery
Analytics | User Management | Security | Governance
Shared Platform Components
Customer Success & Support
Easy-to-Use. Powerful. Complete.
Nintex
Promapp®
Nintex Forms
& Mobile Apps
Nintex
Workflow
Nintex
DocGen®
Nintex Sign ®
powered by
Adobe Sign
Nintex
RPA
Design
sophisticated forms
for all stakeholders
in office or on-the-go
Automate
advanced business
processes for people,
data, and documents
eSign
documents with
signature-based
workflows
Discover & Map
business processes
with tools, process
owners and participants
Create
documents with key
data and automation
quickly and easily
Drive
speed and volume by
mimicking most human-
computer interactions
Nintex
Analytics
Optimize
workflow performance
and gain insight with
process intelligence

187. Nintex is a Leader in the Forrester 2019 Wave Report,
Digital Process Automation for Wide Deployments
Highest scoring of all vendors analyzed by Forrester Research
“Nintex leads the charge
to make businesspeople
into developers…”
Source: The Forrester Wave™: Digital Process Automation
For Wide Deployments, Q1 2019

188. Visual and easy-to-use process mapping,
management and collaboration solution
Document and maintain business
processes, drive accountability and
process improvement
⁄ Enhanced process visibility
⁄ Simple process documentation
⁄ Easy process collaboration
⁄ Centralised process repository
⁄ Clear audit trails and reporting

189. The future of process, here today
Remove the hard
work
Accountability
and visibility
Say goodbye
to Visio
Build on success

190. Nintex | Workflow
Powerful and easy-to-use workflow automation to streamline the processes that make
up the core of your business
Intuitive, drag-and-drop visual design
canvas with no coding required
Quickly deploy automated workflows
across business
Connect to your existing business
systems (Salesforce, Google,
Microsoft, Legacy on-prem, and more)
End-to-end automation, integrating
process mapping, document
generation, RPA and e-signature
capability within workflow
Fast time-to-value; lowest total cost
of ownership

191. Nintex | Forms & Mobile Apps
Create dynamic online forms to capture and submit accurate and current data
from wherever you are, on any device.
Quickly and easily build and customize
your form with no coding required
Submit a form where you are, on any
device, so data is always collected
Enable authentication option to
improve governance and usage of
your form
Leverage rules and formula-builder to
further customize your form

192. Nintex | Connectors & Xtensions
Extract additional value out of your business systems by integrating them into
workflows as part of your process automation
Drag-and-drop existing connector into
canvas to connect to your system
Connect every tool that your
employees and customers use via
Xtensions
Break down app silos and maximize
business value
Fast time-to-value

193. Nintex | DocGen®
Leverage all of your data to effortlessly create
documents that drive business results
Trigger data-driven documents on
demand or via a schedule
Activate data captured via form or
from CRM other systems of record
without cutting and pasting
Improve compliance with approved
templates
Deliver Word, PowerPoint, Excel, and
PDF docs via efficient channels

194. Nintex | eSign Nintex Sign®
Streamline reviews and approvals to get deals done faster with
improved compliance and eSignatures
Reduce time-to-signature by 95% with
e-signing on any device
Assign roles such as signer, approver
and delegator, and gain visibility of
document status at all stages
Enable recipient authentication before
signing; password-protect signed
documents after signing
Archive signed documents to multiple
end points and update business
applications after signature

195. Explore your data and find actionable insights with Nintex Analytics to monitor
workflow performance and optimize your processes
Nintex | Process Intelligence
Understand how your processes
perform and measure their efficiency
Discover actionable insights and
optimize your processes
Identify bottlenecks within your
processes
Calculate return of your automation
investment

196. Xtensions | System Orchestration | Connections & APIs | Template Gallery
Analytics | User Management | Security | Governance
Shared Platform Components
Customer Success & Support
Easy-to-Use. Powerful. Complete.
Nintex
Promapp®
Nintex Forms
& Mobile Apps
Nintex
Workflow
Nintex
DocGen®
Nintex Sign ®
powered by
Adobe Sign
Nintex
RPA
Design
sophisticated forms
for all stakeholders
in office or on-the-go
Automate
advanced business
processes for people,
data, and documents
eSign
documents with
signature-based
workflows
Discover & Map
business processes
with tools, process
owners and participants
Create
documents with key
data and automation
quickly and easily
Drive
speed and volume by
mimicking most human-
computer interactions
Nintex
Analytics
Optimize
workflow performance
and gain insight with
process intelligence

197. How ready are you?

199. Thank you
justin.short@teamsynergi.co.uk
www.teamsynergi.co.uk
www.nintex.com
Visit us at the Nintex stand…

200. PRESENTS
DISEPTEMBER
2020
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
#dtsummit
SPONSORED BY

201. PRESENTS
DISEPTEMBER
2020
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
#dtsummit

202. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
SESSION 3
#dtsummit

203. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Inez Hogarth
Managing Director,
Data Understood
#dtsummit

204. Building a Healthy
Data Culture
Data Understood DT2021

205. We value data +
genuine interaction*
* our ethos is relationship focused,
it’s kind of our USP

206. Companies who are analytically sophisticated are more than
twice as likely to...
Determine
success quicker
Create
differentiation
Outperform the
competition

207. Just last year Gartner
published research
which revealed more
than half of marketing
leaders were
disappointed in their
analytics results.
Problem

208. Healthy
data culture
Resource
Engagement
Operations are
optimised and
automated
where possible
Everyone is
working towards
common goals
using an
experimental
mindset
People and
data are
empowered to
contribute
Meaningful
Data

209. These factors are all interlinked
Frustration
Frustration Frustration
The sweet
spot
Engagement
Resource
Meaningful
Data

210. Data Culture
Building Blocks
Resource
What's
urgent?
Desired
status
What's
important?
Current
status
Engagement
Understand
Act
Gather
See
Meaningful
Data
Tech
Structure Skills
Comms

211. Data Culture
Building Blocks
Resource
What's
urgent?
Desired
status
What's
important?
Current
status
Engagement
Meaningful
Data
Tech
Structure Skills
Comms
Understand
Act
Gather
See

212. Gather

213. Define what data is valuable to
your organisation
Indicators track progress in meeting goals
Metrics track progress in reaching these goals
Dimensions categorise indicators and metrics
providing context

214. Software
Sensors
Surveys
Data Vendors
Open Data
Source valuable data

215. Learn to understand and act upon
“good-enough” data
The data must be relevant, accurate,
representative, unbiased and legal
It does not have to be perfect
Consider the cost, effort and time required to gather data and
balance this against its value

216. See

217. 219
Is a 2ft tall adult male
unusual?

218. 220
Is an adult giant squid
15m in length unusual?

219. We to use what we see to
calibrate our perception of
what is normal and what
is odd.
Seeing data builds trust
and comprehension.

220. Understand

221. Research carried out in 2019
by Ipsos Mori showed
about half of the UK adult population have
numeracy skills that are no better than those of a
primary school child
one in four would be put off from applying for a job
if it listed using numbers and data as a requirement

222. Explain what’s happening
Enlighten via visualisations
Engage using interactive elements
Build Data
Literacy Through
Storytelling

223. Act

224. Let data do what it does best
Automate repetitive tasks
Optimise based on past experience

225. Foster a culture of experimentation
Click to add text
Analyse the
experience. View
it from multiple
perspectives
Reflective
observation
Connect ideas.
Link to existing
knowledge and
understanding
Abstract
Conceptualisation
Active
experimentation
Concrete
experience
Look at
indicators and
metrics
Formulate a
hypothesis. Plan
action and test it
using data

226. Problem Solving
Empathy
Social Connections
Creativity Let humans do
what they do best

227. In Summary
Build engagement by providing the resources to empower people
and data.
Define and gather data which is meaningful to your organisation
and individual roles.
Build trust and comprehension by letting people see data
relevant to their role.
Help people understand what data means using storytelling.
Optimize and automated using data where possible
Create a culture of experiential learning and sharing knowledge
Value human interaction – listen and help one another

228. Thank you for
your attention

229. PRESENTS
DIGITAL
TRANSFORMATION
SUMMIT
|
28
th
OCTOBER
2021
Alan Somerville
Chief Sustainability Officer,
arbnco
#dtsummit

230. Alan Somerville – Chief Sustainability Officer
arbnco.com
An introduction to
Our Net Zero
Transformation
Data & Technology
as a Catalyst

231. arbnco Overview
The only commercial building performance SaaS platform that
seamlessly integrates modules for energy efficiency & IEQ
(indoor environmental quality)
02
49 employees based in Glasgow, Scotland & Michigan, USA
Strategic pilots with Southern Company & Centrica/ British Gas
focussing on energy performance
Working with UK Government and international corporates
providing “return to work” standards & solutions for safe indoor
environments that minimize the spread of infection

232. Building Owners are
Facing a Mammoth
Challenge
The global fight against climate change is
more profound today than at any point in
history; more than 100 countries have
now committed to reach net zero carbon
emissions in the next 30 years alone.
To achieve this goal, everyone must play
their part. And with buildings generating
nearly 40% of annual global greenhouse
gas emissions, the responsibility placed on
building owners and commercial landlords
to meet those lofty targets is immense.
Net zero
pledges cover
68% of the
global economy
40%
Global Co2
emissions related
to buildings
85%
of buildings in
2050 have already
been built
03

233. But That’s Not the Only
Challenge They’re Facing
Already faced with increasing net zero
challenges, a competing and equally daunting
objective has surfaced: improve building
ventilation.
As the world returns to the office following
the global pandemic, commercial building
managers and organisations all over the
world are now confronted with a whole raft of
‘Return to Work’ standards and increased air
quality requirements to restrict any further
spread of COVID-19.
04

234. Quite simply, we need a new solution
that helps buildings become energy
efficient and well ventilated at the
same time.
That’s where arbnco comes in;
the only SaaS platform that
addresses all facets
of commercial building
performance.
05

235. The Solution
Identify Analyse Scale
06

236. arbnco’s 3 steps to net zero - Identify
08

237. Steps to net zero - Identify
State-of-the-art data analytics, enabling rapid portfolio-wide assessment of energy performance
09
• Management of energy data across
property portfolio – both building models
and operational energy consumption
• Visualisation of performance metrics for
screening and targeting focus
• Benchmarking for thorough comparison

238. Steps to net zero - Analyse
Develop insight of the underlying building performance. Understand cost, savings and carbon
reduction.
10

239. Global demand reflect scale ambitions
National
property owners
Large
enterprises
Utilities
2
4
1
11

240. In May 2020, arbnco was awarded £641,000 as
part of the UK government’s ‘Boosting Access for
SMEs to Energy Efficiency’ project, designed to
support a pool of c. 6m SMEs.
We have partnered with Centrica (British Gas),
the UK’s largest utility company with 350,000
commercial customers and 500,000 buildings,
to deploy our software across its SME customers.
2
4
2
Case Study
12

241. Working with the Department of Health and
Social Care, arbnco has deployed sensing
technology to monitor CO2 and air quality in
classrooms across 30 schools in England as part
of the Rapid Covid Air Disinfection Study.
As part of this project we are measuring CO2,
temperature, humidity, particulate matter and
VOCs.
CO2 now used as an effective proxy for the
presence of Covid.
Case Study
13

242. Key Messages
Building's & the built environment are a fundamental part of
global emissions at 40% of the total. Action is critical to ensure
our climate objectives are met.
14
You cannot manage what you don’t measure – Data is the
golden thread running through this decarbonisaton
transformation
Technology is the catalyst for effective / rapid data collection &
analysis
Data & technology also now have an important role in creating safe
indoor environments that deliver wellbeing results.

243. Thank you
arbnco.com