1. Randy Kurniawan
Rumah Susun Petamburan
Jl. Adminstarsi Negara 1 Block 6 no 413
Tanah Abang – Jakarta Pusat
Ph : + 62 81284157591
Email: randygucikurniawan@gmail.com
LinkedIn ID : Randy Kurniawan
Key Skills
 Basic Computer skills ( Microsoft Office )
 Sales and Marketing skills
 Attention to Detail
 Able to team work
 Good Communications
 Fast Learner
 High responsibelity to doing task
 Able to work under pressure
 Hard Worker
Education
1. Diploma Degree Hospitality Management 2004 – 2007
Bunda Tourism Academy
Padang ( Sumatera Barat )
2. Vocational High School 2001 – 2004
SMK Negeri 3 Payakumbuh
3. Junior High School 1998 – 2001
SLTP Negeri 1 Payakumbuh

2. Training and Work Experinces
 December 2013 – Present : Shangri-La Hotel Jakarta
Customer Sales Executive
Responsibilities :
 Report directly to the Customer Sales Supervisor
 Aswer all inquieries, in a profesional and consist way, ensuring all the guest needs are
indetified and options are pro actively suggested.
 Ensure all reservation details are correctly and enteredin the the property management (
OPMS) adn the guest information is accurately maintained
 Ensure all confirmations are accurately sent out within 12 hours making persosnal
preferences to their choice
 Promote seasonal packages and current promotion to all guests
 Ensure all other adminstartive duties are completed as Hotel standard Procedures for the
Reservations Department
 December 2011 – December 2013 : Shangri-La Hotel Jakarta
Guest Service Center Agent
Resposibilites :
 Maintances a well orginezed agent desk, ensure that all needed materials and supplies are
ready available.
 Ensure all in coming and out going call handling properly
 Prepare for wake up call for all guest requested to the hotel system
 Answer all guest inquiry and to be familar with all hotel facilities and service.
 Monitor for telephon billing during the shift, and make report
 Report to Service Center Supervisor.
 March 2008 - November 2011 : The Park Lane Hotel Jakarta
Telephone Operator ( Communication Associate )
Responsibilies :
 Report dircetly to Communication Manager
 Ensure all incoming and out going call handly with properly ans smoth
 Handling for fax & email service from guest
 Ensure record all wake up call for the guest
 Make for telephone report

3.  April 2007 - July 2007 : The Ambacang Hotel Padang
Restaurant Reception
 Ausgust 2007 – October 2007
Reservation Dept ( Trainee )
 December 2006 March 2007 : The Park Lane Hotel Jakarta
Housekeeping Dept ( Room & Order Taker Trainee )
 Februry 2002 – July 2002 : The Regency Hotel and Rosort Malaysia
Coffee House Sri Kelana ( Waiter Trainee )
PERSONAL INTEREST
 Group excercise at Gym
 Interacting with people
References
1) Mrs Dian Mulyani – Reservation Manager Fairmont Hotel Jakarta
2) Mr Christian Henry Jacob – General Manager Grand USSU Convention