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The Knowledge
enabled organization
1. Project details
and documents
2. Lessons learned
and best practice
database
3. Proce...
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KM ecosystem in an IT services organization

This is a suggestion on what all would be required to practice KM and help IT Services organizations effectively manage and leverage Knowledge. To effectively manage and leverage knowledge, relevant knowledge bases, tools and KM interventions which leverage both are required.

The Knowledge bases: The knowledge base required in an organization depends on the focus of the organization and the industry in which they are present.

KM Tools: KM tools are used to manage different KM interventions. These tools along with the knowledge bases are used for specific KM interventions.

KM Interventions: The KM interventions required should be based on the core focus of the organization. Sub –Goals are derived from the core focus and possible KM interventions.

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KM ecosystem in an IT services organization

  1. 1. The Knowledge enabled organization 1. Project details and documents 2. Lessons learned and best practice database 3. Process documentations 4. Asset and frameworks repository 5. Employee/ SME knowledge base 6. Employee knowledge gap data 7. Training and Learning materials 8. Intranet and project portals 9. Knowledge catalog (dictionary) 1. Systematic asset reuse tool 2. Learning management & Induction tool 3. Social networking tool 4. Project planning tool 5. Communities and competencies 6. Process improvement tool 7. Search and browse tools 8. Knowledge Transfer Tool 9. Value Ladder tool 10. Innovation and patent tools 4 6, 7, 8 5 1, 2 5 2, 3 All except 6 & 9 8, 9 Knowledge Base KM Tools 1. Savings/ Cost cutting 2. Fast tracking employees (Capability development) 3. Quality (Low defects) 4. On time delivery 5. Patent and innovation productivity 6. Process standardizatio n and maturity 7. Attrition proofing and Knowledge protection 8. Thought leadership building 9. New Competency building 10. Fast deal closure 11. Productivity (Employee and Project level) 2, 3, 4, 8, 6 2, 3 2, 4, 5, 8 3, 4, 5, 8 2, 3, 5, 6 5 1 6, 7 6, 7 3, 5, 7 2, 3 , 4, 5, 8 Growth Delivery excellence Operating margins Flexibility Agility 2, 5, 8, 9 ,10 1, 3, 4, 6, 11, 7 1, 6, 11 2, 6, 9, 11 2, 6, 9 Sub goals Core focus of organizations Database, KM tools and their relationship with support parameters and core focus of organization (For IT services organization) Sub goals & the core focus KM interventions Knowledge base required 1. Knowledge protection and storing 2. Knowledge gap assessment, self learning and closure 3. Knowledge sharing and collaboration facilitation 4. Systematic asset reuse program 5. Continuous improvement facilitation 6. Innovation and Patent Management 7. Communities and Competency facilitation 8. Project Planning (Leveraging existing knowledge) 1, 8 2 3 1 6 9, 10 5 4 KM Interventions KM tools used

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