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This is a suggestion on what all would be required to practice KM and help IT Services organizations effectively manage and leverage Knowledge. To effectively manage and leverage knowledge, relevant knowledge bases, tools and KM interventions which leverage both are required.
The Knowledge bases: The knowledge base required in an organization depends on the focus of the organization and the industry in which they are present.
KM Tools: KM tools are used to manage different KM interventions. These tools along with the knowledge bases are used for specific KM interventions.
KM Interventions: The KM interventions required should be based on the core focus of the organization. Sub –Goals are derived from the core focus and possible KM interventions.