1. Ralph Pierre
97 Radcliffe Ave
Providence, RI 02908
E-mail: Dominipierre@yahoo.com
(401)340-5497| (401) 338-7534
Objective
Accomplished, achievement-driven and result-oriented graduate interested in a position that
would allow me to apply my diverse skills to identify and resolve problems, maintain company
integrity, provide capable services for the community and local authority to better use state and
local resources and state assets throughout the community. In addition, the opportunity to grow,
to lead and motivate other individuals to adhere to policy standards, increase productivity, while
building a cohesive team environment.
Highlights of Qualifications:
 Speak and write fluently English, French, and Creole
 Superior performance in maintaining client records and database entry for two
consecutive years as a lead Customer service Agent
 Able to make difficult decisions in stressful situations
 Possess the ability to retain a sense of humor in tense situations
 Detail oriented, able to follow through on all aspects of projects
 Outstanding communication and leadership skills
 Quick learner, proven ability to adapt well to any challenge
 Work equally well independently or as a team member
 Dedicated hard-working individual with a positive attitude
Management Skills
Optum / Healthsource RI Providence, RI 2014 - Present
Customer Engagement Specialist
Managed and maintained health insurance records, educated and enrolled customers for
healthcare plans and exceeded corporate goal by 15%. Maintained and managed current
Customers account by building and excellent rapport while keeping the customers engaged in
health planning decisions. Identified target market populations; selected and used appropriate
supporting resources; prospected qualified candidates; conducted interviews; enrolled
individuals; completed full health package records; counseled rejected applicants; analyzed
marketing results; and formulated plans for improving, marketing, and processing.

2. Sales Skills
Manton Mini Mart Providence, RI 2010 – 2012
Customer Service
Supervised a team of 4 personals to manage and handle daily customer’s activities in the store,
presented 25 to 50 new products to customers daily, handled over 100 customers and resolved
over 85% customer’s complaints daily. Managed cash accounts for all the cashiers, consolidated
all daily income for deposit with zero incident. Ordered and maintained a constant flow of
supply without exceeding monthly budget.
COMMUNICATION SKILLS
Monotronics / Alliance Security Rep Warwick, RI 2011 - 2012
Call Center Agent
Developed interpersonal and excellent communication skills while for 2 years as a lead sales representative and as
well as participating in community event as a local church member. Have learned the subtleties of persuading sailors
to contribute time and money to community projects and invested considerable time developing open
communication with junior sailors and family members.
• Answered calls from field technicians and assist them with processing accounts,
• Handled over 100 customer calls daily
• Deployed internal software programs, updates and patches
• Communicated with customers to handle inquiries
• Work in a team setting, contributed to various successful projects
BUDGETING SKILLS
Met Life
Call Center Agent
Managed over $ 10,000 of equipment and a budget of $ 22,000 for 1 year while serving as call
center representative / agent from 2009 to 20110, in addition to financial matters, have learned to
budget time through well-organized scheduling of community activities and family
responsibilities.
EDUCATION AND TRAINING
American International
Bachelor of Science in Entrepreneurship
CERTIFICATIONS AND SKILLS
CPR certified, First Aid, Respite Care, Medical Terminology, and Blood borne Pathogens

3. PROFESSIONAL AND PERSONAL REFERENCES
Dr. Herland Walker Pierre
Attorney at Law
Phone Number: 401-678-6945
Email Address: walkermine@gmail.com
Reference Type: Personal
Justin William U.S. Navy Aviation Electronic Technician Supervisor
Quality Assurance Inspector
Phone Number: 904-376-9423
Reference Type: Professional
Mc. Clen Pierre
Phone Number: 401-241-0014
Email Address: jpmpjp1025@gmail.com
Reference Type: Personal
Scott William U.S. Navy Aviation Support Equipment Technician Supervisor
Phone Number: 904-542-4924
Email Address: wll8sc@yahoo.com
Reference Type: Professional
Mercello Cromer U.S. Navy Aviation Electronic Technician Supervisor
Phone Number: 12299381250
Email Address: ataacromer@yahoo.com;
Reference Type: Professional
Mr. Peter R Pierre
Computer Network Security
Phone Number: 401-626-9533
Email Address: robinopierre@yahoo.com
Reference Type: Professional