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AIRLINES
BY,
RAJIV BABU CHINTALA
INTRODUCTION
CONTENTS
• CHARTER SERVICES
• BUSINESS CLASS SERVICES
• COMBINATIONAL CARRIER SERVICES
• LOW COST CARRIERS
• FULL CARRIER SERVICES
• Air charter is the business of renting an entire aircraft as
opposed to individual aircraft seats
• Airlines specializes in selling transportation by the seat.
• Air-charter companies focus on individual private
aircrafts, time sensitive cargo & air ambulance.
CHARTERD SERVICES
They offer services such as:-
• Helicopters and
• Charted jets categories
• Turbo props
• Light jets
• Mid-size jets
• Heavy jets
• Taj air of India and titan air of UK are some of the
examples of chartered flights.
• Gulf stream and Cessna are some the aircraft builders
who specialize in building chartered aircrafts.
• ROBINSONS family of US have specialized in making
chartered helicopters for the wealthy and also for the
government for providing ambulance services.
BUSINESS CLASS SERVIVES
 Business class travel is available on many commercial airlines in the airline industry.
 Full business class is usually provide with schedule flexibility to air travellers.
 It was distinguished from the economy class travel by the quality of seating, food,
drinks, ground service and other amenities.
 Business class is a much more significant upgrade from economy class.
BUSINESS CLASS FACILITIES
 Extra inches of seat width.
 Legroom.
 More degrees of recline the seats.
 Electric seat controls to adjust, legrest and lumbar support.
 Larger personal TV screens.
 Laptop Power Ports.
 Premium Food and Wine Service.
 Increased cabin staff to passenger ratio.
 eye masks and toiletries.
 That Amenities are also included kits in business class service.
DIFFERENT TYPES OF BUSINESS CLASS SEATS
CRADLE SEATS
 Cradle Seats are seats with around 150-160 degrees of recline and substantially
more leg room.
 Cradle seats are still common in business class on shorter routes.
 These seats do not offer the significant recline of the Lie-flat and Flat Bed
Seats, but still offer excellent space and comfort.
 AIRINDIA, AIRCHINA, CATHAY PACIFIC are also provide that cradle seats
in business class.
ANGLED LIE FLAT SEATS
 These seats are having 180 degrees of recline and provide a flat sleeping
surface, but are not parallel to the floor of the aircraft.
 These seats are making them less comfortable than a bed.
 These seats first appeared on NORTHWEST, CONTINENTAL, JAL,
QANTAS and several other airlines in 2002 and 2003.
FLAT BED SEATS
 Fully flat seats recline into a flat sleeping surface which is parallel to the
floor.
 These seats are completely horizontal, creating a bed that is fully flat.
 These seats always receive high comfortable both as seats and beds.
 BRITISH AIRWAYS, which introduced flat beds in 1995, was among
the first airlines to introduce fully flat business class seats with its
Club World product in 1999.
CABIN SEATS
 These seats offer the most in privacy and comfort travel.
 Each suite is essentially its own mini-cabin which includes a fully-
flat bed, work station and television.
 These seats are typically positioned in a 1 - 2 - 1 arrangement
on a wide body jet.
 These were first introduced on US Airways.
 Combi aircraft in commercial aviation
is an aircraft that can be used to carry
either passengers, as an airliner, or
cargo as a freighter, and may have a
partition in the aircraft cabin to allow
both uses at the same time in a mixed
passenger/freight combination.
 In 1980’S Combi aircraft was popular
COMBI CARRIER SERVIVES
PURPOSE COMBI AIRCRAFT TYPES
• Maximize revenue.
• Stable in market when
reduce or fluctuating
passenger.
• No longer waste money
flying with low load
factors.
LOW COST CARRIERS
STRATEGY
• Ryanair’s objective is to firmly establish itself as
Europe’s leading low-fares scheduled passenger
airline through continued improvements and
expanded offerings of its low-fares service.
• Ryanair aims to offer low fares that generate
increased passenger traffic while maintaining a
continuous focus on cost-containment and
operating efficiencies.
The key elements of Ryanair’s strategy are:
LOW FARES:
Ryanair’s low fares are designed to stimulate demand,
particularly from fare-conscious leisure and business travellers
who might otherwise have used alternative forms of
transportation or would not have travelled at all.
CUSTOMER SERVICE:
Ryanair’s strategy is to deliver the best customer service
performance in its peer group.
Frequent Point-to-Point Flights on Short-Haul
Routes:
 Ryanair provides frequent point-to-point service on short-haul
routes to secondary and regional airports in and around major
population centres and travel destinations.
Low Operating Costs:
 Ryanair strives to reduce or control four of the primary
expenses involved in running a major scheduled airline:
(i) Aircraft equipment costs
(ii) Personnel productivity
(iii) Customer service costs
(iv) Airport access and handling costs
Taking Advantage of the Internet:
 During January 2000, Ryanair converted its host reservation
system from the BABS to a new system called Flight speed,
which it operates under a 10 year hosting agreement with
Accenture Open Skies (“Open Skies”).
Commitment to Safety and Quality Maintenance:
 Ryanair’s commitment to safety is a primary priority of the
Company and its management. This commitment begins with
the hiring and training of Ryanair’s pilots, cabin crews and
maintenance personnel and includes a policy of maintaining its
aircraft in accordance with the highest European airline
industry standards.
Services can be categorized based on:-
Intercontinental
Intra-continental
OR
International
Regional
Domestic
FULL SERVICE CARRIER
Full service airlines does not charge for amenities such as:-
 Booking charges
 Baggage
 Carry-on luggage
 Food & Beverages
 In-flight entertainment
• Seat preference
Types Of Airline Services

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Types Of Airline Services

  • 3. CONTENTS • CHARTER SERVICES • BUSINESS CLASS SERVICES • COMBINATIONAL CARRIER SERVICES • LOW COST CARRIERS • FULL CARRIER SERVICES
  • 4. • Air charter is the business of renting an entire aircraft as opposed to individual aircraft seats • Airlines specializes in selling transportation by the seat. • Air-charter companies focus on individual private aircrafts, time sensitive cargo & air ambulance. CHARTERD SERVICES
  • 5. They offer services such as:- • Helicopters and • Charted jets categories • Turbo props • Light jets • Mid-size jets • Heavy jets
  • 6. • Taj air of India and titan air of UK are some of the examples of chartered flights. • Gulf stream and Cessna are some the aircraft builders who specialize in building chartered aircrafts. • ROBINSONS family of US have specialized in making chartered helicopters for the wealthy and also for the government for providing ambulance services.
  • 7. BUSINESS CLASS SERVIVES  Business class travel is available on many commercial airlines in the airline industry.  Full business class is usually provide with schedule flexibility to air travellers.  It was distinguished from the economy class travel by the quality of seating, food, drinks, ground service and other amenities.  Business class is a much more significant upgrade from economy class. BUSINESS CLASS FACILITIES  Extra inches of seat width.  Legroom.  More degrees of recline the seats.  Electric seat controls to adjust, legrest and lumbar support.  Larger personal TV screens.  Laptop Power Ports.  Premium Food and Wine Service.  Increased cabin staff to passenger ratio.  eye masks and toiletries.  That Amenities are also included kits in business class service.
  • 8. DIFFERENT TYPES OF BUSINESS CLASS SEATS CRADLE SEATS  Cradle Seats are seats with around 150-160 degrees of recline and substantially more leg room.  Cradle seats are still common in business class on shorter routes.  These seats do not offer the significant recline of the Lie-flat and Flat Bed Seats, but still offer excellent space and comfort.  AIRINDIA, AIRCHINA, CATHAY PACIFIC are also provide that cradle seats in business class. ANGLED LIE FLAT SEATS  These seats are having 180 degrees of recline and provide a flat sleeping surface, but are not parallel to the floor of the aircraft.  These seats are making them less comfortable than a bed.  These seats first appeared on NORTHWEST, CONTINENTAL, JAL, QANTAS and several other airlines in 2002 and 2003.
  • 9. FLAT BED SEATS  Fully flat seats recline into a flat sleeping surface which is parallel to the floor.  These seats are completely horizontal, creating a bed that is fully flat.  These seats always receive high comfortable both as seats and beds.  BRITISH AIRWAYS, which introduced flat beds in 1995, was among the first airlines to introduce fully flat business class seats with its Club World product in 1999. CABIN SEATS  These seats offer the most in privacy and comfort travel.  Each suite is essentially its own mini-cabin which includes a fully- flat bed, work station and television.  These seats are typically positioned in a 1 - 2 - 1 arrangement on a wide body jet.  These were first introduced on US Airways.
  • 10.  Combi aircraft in commercial aviation is an aircraft that can be used to carry either passengers, as an airliner, or cargo as a freighter, and may have a partition in the aircraft cabin to allow both uses at the same time in a mixed passenger/freight combination.  In 1980’S Combi aircraft was popular COMBI CARRIER SERVIVES
  • 11. PURPOSE COMBI AIRCRAFT TYPES • Maximize revenue. • Stable in market when reduce or fluctuating passenger. • No longer waste money flying with low load factors.
  • 12. LOW COST CARRIERS STRATEGY • Ryanair’s objective is to firmly establish itself as Europe’s leading low-fares scheduled passenger airline through continued improvements and expanded offerings of its low-fares service. • Ryanair aims to offer low fares that generate increased passenger traffic while maintaining a continuous focus on cost-containment and operating efficiencies.
  • 13. The key elements of Ryanair’s strategy are: LOW FARES: Ryanair’s low fares are designed to stimulate demand, particularly from fare-conscious leisure and business travellers who might otherwise have used alternative forms of transportation or would not have travelled at all. CUSTOMER SERVICE: Ryanair’s strategy is to deliver the best customer service performance in its peer group.
  • 14. Frequent Point-to-Point Flights on Short-Haul Routes:  Ryanair provides frequent point-to-point service on short-haul routes to secondary and regional airports in and around major population centres and travel destinations. Low Operating Costs:  Ryanair strives to reduce or control four of the primary expenses involved in running a major scheduled airline: (i) Aircraft equipment costs (ii) Personnel productivity (iii) Customer service costs (iv) Airport access and handling costs
  • 15. Taking Advantage of the Internet:  During January 2000, Ryanair converted its host reservation system from the BABS to a new system called Flight speed, which it operates under a 10 year hosting agreement with Accenture Open Skies (“Open Skies”). Commitment to Safety and Quality Maintenance:  Ryanair’s commitment to safety is a primary priority of the Company and its management. This commitment begins with the hiring and training of Ryanair’s pilots, cabin crews and maintenance personnel and includes a policy of maintaining its aircraft in accordance with the highest European airline industry standards.
  • 16. Services can be categorized based on:- Intercontinental Intra-continental OR International Regional Domestic FULL SERVICE CARRIER
  • 17. Full service airlines does not charge for amenities such as:-  Booking charges  Baggage  Carry-on luggage  Food & Beverages  In-flight entertainment • Seat preference