2015 airport it_trends_customer_presentation
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At SITA we do have a range of surveys and insight papers Together with ACI, we do surveys with Senior IT executives at airport and airlines. For the airport survey, questionnaires were sent in Q2 2015 to senior IT executives working in the top 100 airports across the world. Some of the people in the audience might have even been involved in those surveys…
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2015 airport it_trends_customer_presentation
- 1. AIRPORT CIOs TALK TECHNOLOGY – 2015 Airport IT trends survey 1 2015 SITA Airport IT trends survey Christelle LAVERRIERE Senior Manager, Market Insight SITA
- 2. AIR TRANSPORT IT TREND SURVEYS AND REPORTS 2 Airport IT Trends Baggage Report Airline IT Trends Passenger IT Trends 2015 SITA Airport IT trends survey
- 3. Airport CIOs talk technology 3 2015 SITA Airport IT trends survey A good time to be an airport CIO Improving day of travel for passengers Making the airport run smoothly From vision to reality
- 4. 4 GLOBAL AIRPORT SPENDING ON IT CLIMBED TO 5.82% OF REVENUES IN 2014
- 5. CIO PERSPECTIVE BY 2016 IS OPTIMISTIC: 74% OF AIRPORTS PLAN HIGHER IT BUDGET. 5
- 6. MORE AIRPORTS FOCUSED ON PASSENGER SERVICE 6
- 7. CONTENT 7 2015 SITA Airport IT trends survey A good time to be an airport CIO Improving day of travel for passengers Making the airport run smoothly From vision to reality
- 8. INCREASE IN SELF- SERVICE OPTIONS FOR PASSENGER & BAGGAGE CHECK-IN 8 2015 SITA Airport IT trends survey
- 9. 61 % AIRPORTS ENHANCING PASSENGER FLOW WITH SENSOR INITIATIVES AT SECURITY CHECK POINTS. 9 2015 SITA Airport IT trends survey
- 10. 80% OF AIRPORTS WILL HAVE IMPLEMENTED WAY-FINDING SERVICE IN AIRPORT BY 2018 10 2015 SITA Airport IT trends survey
- 11. TOWARDS REAL-TIME ‘DAY OF TRAVEL’ INFORMATION SERVICES 11 2015 SITA Airport IT trends survey
- 12. GLIMPSE OF FUTURE WEARABLE TECHNOLOGY TRENDS 12 2015 SITA Airport IT trends survey
- 13. CONTENT 13 2015 SITA Airport IT trends survey A good time to be an airport CIO Improving day of travel for passengers Making the airport run smoothly From vision to reality
- 14. 66% OF AIRPORTS WILL APPLY LOCAL COLLABORATIVE DECISION MAKING SOFTWARE BY 2018 14 2015 SITA Airport IT trends survey
- 15. EMPOWERING STAFF WITH MOBILE DEVICES TO ACCESS DATA 15 2015 SITA Airport IT trends survey
- 16. IRREGULAR OPERATIONS SERVICES PROVIDED BY AIRPORTS 16 2015 SITA Airport IT trends survey
- 17. CONTENT 17 2015 SITA Airport IT trends survey A good time to be an airport CIO Improving day of travel for passengers Making the airport run smoothly From vision to reality
- 18. BY 2018, PASSENGER FLOW MANAGEMENT WILL BE THE MOST COMMONLY ADOPTED BUSINESS INTELLIGENCE INITIATIVE 18
- 19. THE MAIN BUSINESS VALUES PROVIDED BY BUSINESS INTELLIGENCE 19 2015 SITA Airport IT trends survey
- 20. TOP TECHNOLOGY TRENDS BY 2018 20 2015 SITA Airport IT trends survey
- 21. 21 Download the 2015 Airport IT Trends Survey at: www.sita.aero/surveys Thank you 2015 SITA Airport IT trends survey
Hinweis der Redaktion
- At SITA we do have a range of surveys and insight papers Together with ACI, we do surveys with Senior IT executives at airport and airlines. For the airport survey, questionnaires were sent in Q2 2015 to senior IT executives working in the top 100 airports across the world. Some of the people in the audience might have even been involved in those surveys… For the airport survey this twelve edition of the survey is based on responses from 101 respondents representing the views of 223 airports. In terms of passenger numbers, the airport operator responses represent 37% of the total passenger traffic (2.35 billion passengers), representing 43% of the revenue within the Top 100 airports. The 10th annual SITA-ATW Passenger IT Trends Survey was conducted in Spring 2015. Findings are based on an online survey of nearly 6,000 respondents from 17 countries across the Americas, Asia, Europe, the Middle East and Africa. All responses occurred in Q1 2015 and referred to travel between December 2014 and March 2015. Also complemented this year with qualitative survey in some countries US, UK, AUS.
- Question: What is your planned spend on IT&T as a % of your organisation? Key Findings: Global airport spending on IT climbed to 5.82% of revenues in 2014, a sizeable step up from the 4.41% of revenues we reported for 2013. With industry revenues also rising, absolute IT spending by airports has risen 37% over 2013 to reach a record level of US$7.8 billion in 2014. It underlines the growing importance of technology for airports in achieving their business goals and handling the growth in demand for air travel. Over the last three years, airport CIOs have seen their budgets grow at a compound annual growth rate (CAGR) of 16.4%, far outstripping revenue growth of 5.2% over the same period.
- Question: How your IT&T spend (in $) has changed and is expected to change ? The good times look set to continue with 74% of CIOs receiving larger IT budgets in absolute terms this year, compared to 2014. It should push global IT spend up to US$8.7 billion for 2015, around 6.25% of revenues. Furthermore, CIOs are forecasting higher budgets for 2016 with 64% expecting an increase over this year.
- Question: please rate the following priorities when making IT investment decisions in 2015. With bigger budgets than ever before, where are CIOs investing their money? As with previous years, a clear majority of airports (73%) rate passenger processing as a high priority for IT investment. This is up from last year when the equivalent figure was 59%, indicating the pressure of handling the soaring growth in passenger numbers is starting to mount. The second major area of focus for IT investment relates to airport operations, such as managing aircraft resources, land and airside passenger activity and tracking assets. It is a high priority area for 40% of airports with a further 42% rating it as a secondary priority. Ranked 3drd Baggage processing.
- Airports are heavily investing in passenger processing with the twin aim of managing throughput, while ensuring that passengers have a great experience. Data from this year’s survey indicate airports worldwide are rolling out technologies that speed up processing, reduce queues and keep passengers better informed, while driving incremental revenues.
- Questions: which of the following passenger self-services options do you currently have implemented or plan to implement at your airport ? In 2015, around two out of five people turn up at the airport already checked-in, but for those that haven’t the kiosk has proved to be the next best thing. Today, self-service kiosks are almost universally available with nine out of ten airports offering the service, up from 75% in 2014. Airports have gradually been expanding the functionality of kiosks and 42% of airports have kiosks that can print bag tags to help passengers tag their own luggage. They can then deposit the bags at drop-off points, which can be much faster than using the airport counter. Today, either assisted or unassisted bag drop points are available at around half of airports 2015 SITA airlines IT trends survey.
- Question: At what steps of the passenger journey do you have or plan to have beacons or other sensor initiatives ? Faster check-in of passengers and baggage solves one problem, but can lead to more congestion and longer queues at the next bottleneck. To manage the flow through the terminals more efficiently, many airports have, or are planning to deploy sensor technologies, such as beacons, in the next three years, to gauge the movement of people at critical points in their journey to the gate. In fact 30% of airports are planning major investments with sensor technology over the next three years, with a further 51% evaluating the technology. Currently, the most common place for these sensors is at the security checkpoint, with 17% of airports having already deployed them and another 44% planning to by the end of 2018. Only 6% of airports have deployed sensor technology at check-in, but data from the survey indicates that check-in areas will see the largest number of sensor deployments over the next three years with 55% of airports planning to install them. The deployment of sensors for in-bound passengers, in areas such as baggage reclaim, is almost non-existent today and while just over one-third of airports expect to install them by the end of 2018, the majority of airports are mainly focusing investments on outbound passengers.
- Question: which of the following services do you provide or plan to provide that will leverage beacons and other sensor initiatives ? At present, beacon technology is only being used in a small number of airports. Few are therefore making use of the services or realising the full potential this technology can provide. However, this is set to change over the next 3 years: by 2018 the majority of airports expect to be using, and benefitting from, beacons and other sensor technology. Key findings: Similarly, there are few services currently offered that leverage beacons or sensors. Way-finding is the most common currently at 15% followed by notifications to passengers at 10%. All services are expected to dramatically increase by 2018 however. By 2018 the implementation numbers are expected to be especially high for way-finding (80%), notifications to passengers (74%) and retail services (72%).
- Question: Which of the following passenger services do you provide or plan to provide via mobile apps? While the use of sensor technologies will enable airports to better manage queues and the movement of passengers as they progress to retail areas and the gates, airports are also starting to use the same technology, in conjunction with mobile apps, to deliver real-time ‘day of travel’ information services directly to passengers at the appropriate point in their journey. - Flight status notifications are already standard airport app features, but over the course of the next three years a range of new services will also become a common part of the mobile experience provided by airports. - In particular, way-finding within the airport will be introduced by 61% of airports by 2018, while notifications, such as security queue times or parking availability, is planned by 58% of airports. - Many airports are also looking to monetize their mobile investments by developing revenue streams. For example, 57% of airports plan to offer retail promotions through their app, while 41% will introduce purchasing of airports services, such as car parking and lounge access. Forty-two per cent of airports will support these efforts by making cashless payments available with their app.
- Question: Are you intending to introduce wearable technology for your staff in the future? Only 11% expect to have a major programme involving wearable technology for staff by 2018. Wearable technology on the other hand is being used in relatively few airports and is not predicted to change much over the next few years. Wearable technology seems to be a much less prominent trend amongst airport staff. Only 2% of airports have implemented a trial or pilot amongst their staff and only 11% expect to have a major programme involving wearable technology for staff by 2018. Just over a fifth of airports (22%) have some plans to introduce smart watches for staff, but only 7% have plans to equip staff with smart glasses. Only 1% have implemented programs for each so far. The wearable grabbing the most attention from airports is smartwatches, with 22% of airports planning to deploy, or at least experiment with, them over the next three years, compared to only 7% interested in smart glasses.
- Continuous air traffic growth is putting pressure on the infrastructure and the smooth operation of airports. The IT investments plans of airports shed light on how these constraints are being addressed using smart technologies to optimize the use of staff and resources.
- Question: Which of the following operations services initiatives have you or are you planning to implement at airport ? Collaborative Decision Making (CDM) has been a hot topic for some time and today around one-third of airports have implemented some kind of local CDM with another 34% planning to introduce it by the end of 2018. The more enhanced version, known as A-CDM, where the airport is connected into regional Air Traffic Management, airline and other systems, is also expected to be rolled out by 34% of airports over the next three years, although to date only 14% of airports have adopted it. The IT investments plans of airports shed light on how these constraints are being addressed using smart technologies to optimize the use of staff and resources. For example, nearly half of airports (48%) plan to implement tracking of vehicles and other movable assets using GPS based maps over the next three years, while 29% of airports plan a virtual integrated Airport Operations Control Center (AOCC) to improve situational awareness of day-to-day activities.
- Question: In which area of your business are you deploying mobile devices for staff ? Either company provided or BYOD The use of mobile devices by customer-facing staff is becoming a common sight at airports, particularly in the lobby and departure areas, where just over one third of airports are empowering staff, mainly with tablets, but also smartphones and specialized handheld devices. The use of mobile devices in operational areas, such as baggage management and aircraft turnaround has been performed largely with specialized handheld devices, but over the next three years, staff in these areas will increasingly use smartphones and tablets to carry out their tasks and stay informed. For example, today staff at 21% of airports use specialized handheld devices for aircraft turnaround, while only 9% use smartphones. However, by the end of 2018 this will have changed with smartphones used by staff at 24% of airports and specialized handheld devices dropping to 18% of airports.
- Question: which of the following services did you implement to manage IROPS at your airport ? Mobile devices have become a particularly powerful tool for staff during unplanned events, or irregular operations, as they are known in the industry. By the end of 2018, over six out of 10 airports will have deployed mobile devices for staff to access applications and information to better handle disruption.
- Results from this year’s survey indicates airport operators are looking to develop smart airports over the next three years that can handle the future growth in passenger and aircraft numbers, while giving passengers a convenient and stress-free experience.
- Question: Do you have Business Intelligence in place in the following areas? Critical to achieving success will be capturing data from sensor technologies to drive real-time business intelligence and analytics. Up to now most airports have focused their business intelligence (BI) initiatives on revenue optimization and today 36% of airports are utilizing data for this purpose. However, the focus is shifting. By 2018, Passenger flow management will be the most commonly adopted Business Intelligence initiative: 83% of airports of airports will have implemented Airports want to use BI tools to monitor passenger flow, and deploy staff and assets more effectively, including the ability to exploit aircraft movement data. The most common business intelligence initiative in place is revenue optimisation. 36% of airports have implemented this, up from 29% last year. Passenger flow management is currently only implemented in a small number of airports (28% this year and 22% last year), but a further 55% are planning to implement it in the next 3 years. If this growth is realised, it would make passenger flow management the most commonly adopted BI initiative (83%). The most common initiative last year was managing airport resources (e.g. staff, assets) at 32%. This has held steady this year (at 31%) with a further 43% planning to introduce it in the next 3 years.
- Question: Please rate how enhanced Business Intelligence delivers value to your airport ? This fits closely to where airports see the big wins from investing in business intelligence. A good majority (68%) of airports expect the most value to come from efficiency gains tracking assets and staff more effectively, while 49% of airports see high business value from using BI to increase dwell time to help maximize retail revenues. The main top two values provided by BI are increasing non-aeronautical revenue by maximising dwell-times (49% saying this delivers high value) and ensuring more accurate service information to passengers (48% say delivers high value), both impacting each other 36% of airports value BI to improve quality of airport KPI reporting and a further 47% are planning to implement it in the next 3 years.
- Question: In which of the following technology do you plan to invest over the next 3 years ? Tapping into IT on-demand - Cloud Airports are also showing considerable interest in accessing IT resources fast and on-demand through cloud services, rather than building out IT infrastructure on valuable space within the airport. Currently, 45% of airports have initiated major programs in this area and another 34% are conducting trials or pilot projects Sensors : To manage the flow through the terminals more efficiently, many airports have, or are planning to deploy sensor technologies, such as beacons, in the next three years, to gauge the movement of people at critical points in their journey to the gate. In fact 30% of airports are planning major investments with sensor technology over the next three years, with a further 51% evaluating the technology.. Pressure on IT infrastructure -Wifi Meeting the technology expectations of passengers and staff by deploying new kiosks, gadgets and systems is going to put a huge strain on the underlying IT infrastructure of airports. Today there is a growing expectation that Wi-Fi will be available, free and easy to access from the terminal entrance, all the way to the aircraft door. Tomorrow the expectation will be for seamless roaming among Wi-Fi networks and between Wi-Fi and cellular networks. Nearly a quarter of airports are taking steps to future proof their public communications by conducting major programs of the latest Wi-Fi standard, known as Hotspot 2.0, to address the demand, while a further 41% of airports are evaluating the standard.