1. CURRICULUM VITAE
Name: Rahul Podder
Email id: email@example.com
Contact Number: 09836494508
To work in an open and competitive organization that brings out a perfect symbiosis between my
employer and me and to be able to take up new and challenging endeavors in the organization and
contribute to its growth. To be a part of a team that holds long-term goals in mind and helps me in
focusing and gaining vertical expertise on relevant areas.
6 years experienced in Shomuk Engineering Consultancy Services (Outsourcing Company) as an
Admin executive. Administrative support offering versatile office management skills and proficiency
in Microsoft Office programs. Able to solve multiple priorities and meet tight deadlines without
Professional Experience :
Presently working in Shomuk Engineering & Consultancy Services as an Admin Executive from
September 2010 to till date.
I worked for Okay Call Center Private Limited as a Tele Sales Executive from March 2009 to August
Responsibilities as Admin Executive (Vodafone Process & WBSEDCL Process) from April
2014 to till date.
1. Need to take the attendance report from reporting manager in proper time in every month.
2. Need to update the attendance with proper calculation of TA, OT, INCENTIVE, and LEAVE
3. Have to maintain the resignation update and calculate with attendance of that particular
4. Need to collect the TA claim from employees and have to update with attendance calculation.
5. Invoice generation and after receiving approval from client HR Manager have to dispatch
Invoice within a deadline.
6. Coordinating with employees and reporting manager for further any queries.
7. Prepare MIS in monthly basis within deadline.
8. Apart from these have to provide employees ID Card, Health Card, ESI Card, and also look after
associates mediclaim and further coordinating with employees family members in case of
employees hospitalised issue.
9. Also look after about PF withdrawal cases for resigned associates.
10. Working with the HR Manager, carrying out disciplinary actions with an employee.
11. Attends to associate grievances and complaints regarding attendance, salary, leave balance or
any other query provides guidance if necessary.
12. Drafting of increment letter, preparation of new salary structure, coordinating with accounts
department for the same.
13. Insuring that all associates have the proper documentation before their joining.
Responsibilities as Collection Executive (Vodafone Process) from Sep. 2010 to Dec.2012:-
1. Collect payments on past due bills over phone.
2. Create a list of people who have not made payments within my allocation.
3. Attempt to collect payment within a fixed time.
4. Listen to customer's story and determine if debt can be collected.
5. Follow up with customers, Relationship Managers and field executive for close the case.
6. Need to meet monthly target against allocation.
2. 7. Prepare MIS in daily basis.
Responsibilities as Verification Executive (Vodafone Process) from Dec 2012 to March 2014:-
1. Need to take the verification feedback over phone from Field Executive for the Customer profile
updation and have to rating as per Customer profile.
2. Need to call the customer for further any queries and giving the proper knowledge of the product.
3. Providing prompt resolutions.
4. Should be clear on product and Process Knowledge.
5. Knowledge for delivering customer service.
6. Coordinating with field executives for better performance.
7. Interfacing with the back office colleagues for business development.
8. Managing customer centric operations & ensuring customer satisfaction by achieving delivery &
service quality norms.
Okay Call Center Job Responsibilities
1. Selling Post Paid Connection over phone.
2. Interacting & convincing the customers.
3. Coordination with field executive for closing the lead.
4. Meeting the Daily Targets.
5. Daily sales Report.
Passed B.Com Honors (Commerce) from Netaji Subhas Open University, Kolkata in 2013.
Passed HS Examination from West Bengal Council for Higher Secondary Education, Kolkata in 2007.
Passed WBCSE from Kishore Bharati High School, Kolkata in 2005
1. Advance Excel
2. MS Office (Office 2000,2007,2010 & 2013)
3. Basic Fundamentals Computer Course
Operating Systems Windows XP Professional, Windows 7, Windows 8
Office Administration Microsoft Office (Word, Excel, PowerPoint)
Date of Birth : 18th September 1987
Gender : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Bengali and Hindi
Contact number : 09836494508
Address : 27/A, Debinibash Road, Dum Dum ,Kolkata – 700 074.