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SUBJECT : Communication Skills
Unit :1 Basic Of Communication
Presented By : Rahul Thakkar ( 170770119165 )
Class : MECHANICAL -C
Basics communication
CONTENTS
Basics communication
IS WHAT ??
It is aprocess of exchanging–
 Information
 Ideas
 Thoughts
 Feelings
 Emotions’ Through
 Speech
 Signals
 Writing
 Behavior
5
Sender
Channel
Receiver
Feedback
Channel
Encoding
Decoding
MessageNoise
Barrier
PROCESS OF
6
TYPES OF
People communicate with each other in a number of ways
that depend upon the message and its context in which it
is being sent.
Typesof communication based on the communication
channels used are –
 Verbal Communication
 Nonverbal Communication
7
VERBA
L
 It refers to the form of communication in which message is
transmitted verbally.
 Communication is done by word of mouth and apiece of
writing.
VerbalCommunicationis divided into:
 Oral Communication
 Written Communication
8
ORA
L
 In oral communication, Spoken
words are used.
 It includes face-to-face
conversations, speech,
telephonic conversation,
video, radio, television,
voice over internet.
 Communication is influence by pitch,
volume, speed and clarity of
speaking.
9
 Advantages –
It brings quick feedback.
In a face-to-face conversation, by reading facial
expression and body language one can guess
whether he/she should trust what’s being said or
not.
 Disadvantages –
In face-to-face discussion, user is unable to deeply
think about what he is delivering, so this can be
counted asa fault.
WRITTE
N
In written
communication,
written signs or
symbols are used to
communicate.
In written
communication
message can be
transmitted via
email, letter, report,
memo etc.
 Advantages –
Messages can be edited and revised .
Written communication provide record and
backup. A written message enables receiver to
fully understand it and send appropriate
feedback.
 Disadvantages –
Written communication doesn’t bring instant
feedback. It take more time in composing a
written message as compared to word-of-mouth
and number of people struggles for writing
ability.
NONVERB
AL
• Nonverbal communication is
the sending or receiving of
wordless messages. Such as
gesture, body language,
posture, tone of voice or
facial expressions is called
nonverbal communication.
• Nonverbal communication
is all about the body
language of speaker.
Nonverbal communication havethe
following three elements –
• Speaker–Appearance
clothing, hairstyle, neatness, use of
cosmetics
• Surrounding –
Room size, lighting, decorations,
furnishings
• Body Language
facial expressions, gestures, postures
• Sounds
Voice Tone, Volume, Speech rate
CLASSIFICATION OF
NONVERBAL
Non-Verbal Communication Can be Classified In
The Following Ways :
A . Kinesics
B . Proxemics
C . Chronemics
D . Paralinguistics
A . Kinesics
Scientific study of ‘how the body speaks’ has
been labeled as ‘KINESICS’.
Gestures
• Nodding of head, hand signals, folding arms, waving,
pointing
• It can alert the receiver of your intentions and emotions
Posture and how you carry
your self tells a lot about you.
How you walk, sit, stand or
hold your head not only
indicates your current mood,
but also your personality in
general.
For example, if you cross your
arms while standing, you
indicate that you may be
closed off and defensive.
Meanwhile, walking with your
head down and avoiding eye
contact with others may
indicate shyness.
1. POSTURE
Facial expressions are
the key characteristics of
nonverbal
communication. Your
facial expression can
communicate happiness,
sadness, anger or fear.
2. FACIAL EXORESSION
Eye contact, a key
characteristic of nonverbal
communication,
expresses much without
using a single word. In
American culture,
maintaining eye contact
shows respect and
indicates interest.
Eye contact also
establish the nature of a
relationship.
3. EYE CONTACT
4. PERSONAL APPEARANCE
It is the state, condition, manner, or style in which
a person or object appears; outward look or
aspect .
OR
The way you dress, fix your hair, tells a lot about
yourself and the way you want others to think
about you.
PROXEMICS
• The study of space
in communication is
called proxemics .
Social
Personal
Intimate
space
• There are different forms of space for different
times, place & situations.
• Intimate, Personal, Social and Public distances
make up the concept of space.
• Intimate Distance:
actual touching to 6 to 18 inches.
• Personal Distance:
18 inches to 4 feet.
• Social Distance :
4 to 12 feet
• Public Distance :
12 to 25 feet
CRONEMICS
• The meaning conveyed by the use of time while
communicating is called ‘Chronemics’.
PARALINGUSTICS
• The study of the role of non-verbal clue is called
Paralinguistics . It is about various aspects of voice
. This includes ,
1. Volume
2. Speed of voice
3. Intonation
4. Tone of voice
5. Pronunciation
6. Articulation
7. Pause
8. Punctuation Marks
BARRIERS OF
1. PHYSICAL BARRIARS
2. PERCEPTUAL BARRIERS
3. EMOTIONAL BARRIERS
4. CULTARAL BARRIERS
5. LANGUAGE BARRIERS
7. INTERPERSONAL BARRIER
TOOLS OF
EFFECTIVE
• BeBrief
• Manners
• Using“I”
• BePositive
• Goodlistener
• Spiceupyour words
• Clarity
• Pronunciation
Basics communication

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Basics communication

  • 1. SUBJECT : Communication Skills Unit :1 Basic Of Communication Presented By : Rahul Thakkar ( 170770119165 ) Class : MECHANICAL -C
  • 5. IS WHAT ?? It is aprocess of exchanging–  Information  Ideas  Thoughts  Feelings  Emotions’ Through  Speech  Signals  Writing  Behavior 5
  • 7. TYPES OF People communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Typesof communication based on the communication channels used are –  Verbal Communication  Nonverbal Communication 7
  • 8. VERBA L  It refers to the form of communication in which message is transmitted verbally.  Communication is done by word of mouth and apiece of writing. VerbalCommunicationis divided into:  Oral Communication  Written Communication 8
  • 9. ORA L  In oral communication, Spoken words are used.  It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet.  Communication is influence by pitch, volume, speed and clarity of speaking. 9
  • 10.  Advantages – It brings quick feedback. In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not.  Disadvantages – In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted asa fault.
  • 11. WRITTE N In written communication, written signs or symbols are used to communicate. In written communication message can be transmitted via email, letter, report, memo etc.
  • 12.  Advantages – Messages can be edited and revised . Written communication provide record and backup. A written message enables receiver to fully understand it and send appropriate feedback.  Disadvantages – Written communication doesn’t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and number of people struggles for writing ability.
  • 13. NONVERB AL • Nonverbal communication is the sending or receiving of wordless messages. Such as gesture, body language, posture, tone of voice or facial expressions is called nonverbal communication. • Nonverbal communication is all about the body language of speaker.
  • 14. Nonverbal communication havethe following three elements – • Speaker–Appearance clothing, hairstyle, neatness, use of cosmetics • Surrounding – Room size, lighting, decorations, furnishings • Body Language facial expressions, gestures, postures • Sounds Voice Tone, Volume, Speech rate
  • 16. Non-Verbal Communication Can be Classified In The Following Ways : A . Kinesics B . Proxemics C . Chronemics D . Paralinguistics A . Kinesics Scientific study of ‘how the body speaks’ has been labeled as ‘KINESICS’.
  • 17. Gestures • Nodding of head, hand signals, folding arms, waving, pointing • It can alert the receiver of your intentions and emotions
  • 18. Posture and how you carry your self tells a lot about you. How you walk, sit, stand or hold your head not only indicates your current mood, but also your personality in general. For example, if you cross your arms while standing, you indicate that you may be closed off and defensive. Meanwhile, walking with your head down and avoiding eye contact with others may indicate shyness. 1. POSTURE
  • 19. Facial expressions are the key characteristics of nonverbal communication. Your facial expression can communicate happiness, sadness, anger or fear. 2. FACIAL EXORESSION
  • 20. Eye contact, a key characteristic of nonverbal communication, expresses much without using a single word. In American culture, maintaining eye contact shows respect and indicates interest. Eye contact also establish the nature of a relationship. 3. EYE CONTACT
  • 21. 4. PERSONAL APPEARANCE It is the state, condition, manner, or style in which a person or object appears; outward look or aspect . OR The way you dress, fix your hair, tells a lot about yourself and the way you want others to think about you.
  • 22. PROXEMICS • The study of space in communication is called proxemics . Social Personal Intimate space
  • 23. • There are different forms of space for different times, place & situations. • Intimate, Personal, Social and Public distances make up the concept of space.
  • 24. • Intimate Distance: actual touching to 6 to 18 inches. • Personal Distance: 18 inches to 4 feet. • Social Distance : 4 to 12 feet • Public Distance : 12 to 25 feet
  • 25. CRONEMICS • The meaning conveyed by the use of time while communicating is called ‘Chronemics’.
  • 26. PARALINGUSTICS • The study of the role of non-verbal clue is called Paralinguistics . It is about various aspects of voice . This includes , 1. Volume 2. Speed of voice 3. Intonation 4. Tone of voice 5. Pronunciation 6. Articulation 7. Pause 8. Punctuation Marks
  • 34. TOOLS OF EFFECTIVE • BeBrief • Manners • Using“I” • BePositive • Goodlistener • Spiceupyour words • Clarity • Pronunciation