1. Raghda Hamdy Ibrahim
10 Ibrahim el-Gebaly St.
Cairo. Egypt
00974 66949937
Raghda.hamdy@gmail.com
OBJECTIVE: Office Manager or Administration Manager.
Work Experience
Tandem Training Senior Account Manager “Qatar and UAE” from March 2016 until now
Job description
Maximizes the sales of a company's training services in many different settings, helps to
ensure the commercial success of a diverse range of companies in Gulf market working with
high profile Training Certificates and solutions.
I also involved with identifying new markets and business opportunities.
Work activities
• Ensuring complete client satisfaction by managing and monitoring all client
dealings, including, service delivery, problem resolutions, and all
communications.
• Responsible for generating new sales leads through personal creativity and
persistence.
• Making initial calls to prospects using techniques of trust building to schedule
a meeting.
• Conducting and leading sales meetings with HR Managers, L & D, and
Training Executives.
• Strategically communicating with clients to identify needs and gaps.
• Proposing solutions based on the individual and unique needs of each client.
• Working closely with the Country Sales Manager in creating Marketing and
Sales strategies.
• Creation of technical and financial proposals catered to the unique needs of
each client.
• Maintaining existing client loyalty through regular contact and care.
• Handling incoming calls and replying to client’s queries regarding
simulations.
• Responsible for fulfilling monthly sales quotas.

2. HNS Group “Personal Assistant to the chairman” April 2014 to January 2016
Job description
Deliver high quality service in all secretarial & administration activities on daily basis to
ensure work
Flow for the Chairman, in effective and professional manners
Work activities
• Provide secretarial activities and administration functions in the daily work
flow for the company owner.
• Responsible for making routine travel and accommodation arrangements
• Handles mail, answers telephone calls, relays messages and greets company
visitors.
• Organizes and maintains files and records.
• Ensure solving admin problems related to building maintenance and office
Equipment
P. Zone International “Operation Manager” April 2013 until now.
Job description
Development and implementation of organizational strategies, policies and practices,
reporting to the Managing Director
Work activities
• Manage and increase the effectiveness and efficiency of Support Services
(HR, Execution and Finance), through improvements to each function as well
as coordination and communication between Execution and business
functions.
• Administrative Tasks (Assist in maintaining & updating the suppliers& clients
data base records & files. Handel all outgoing corresponding with clients and
suppliers, Create a data base including all information related to suppliers &
customers, Ensure that company equipment (computers, telephones, faxes,
office supplies are available, company’s printing materials , business card,
letterhead, envelopes…etc ) Handle personnel vacations, attendance, Social
insurance services, internet services, telephone bills …etc with HR
Department)
•
• Purchasing Tasks (Collect and update suppliers data base, cost prices from
local and foreigner suppliers
• Negotiate supplier’s contracts and prices, payment facilities, Prepare and issue
Purchase Orders, Handle payments to suppliers (Cash, cheques, bank
transfers…etc)
• Importation procedures (Shipping and Insurance services request, Handle and

3. controlling shipping documents, Controlling Custom clearance procedures).
• Warehouses (Adding stock to the warehouses, Controlling warehouses
transactions)
• Sales, Marketing and Back Office (Prepare price offers, quotations, Proforma
Invoice and contracts. Searching for new products, Study the technical details
for new products and match it with clients’ needs, Study prices for new
products (customs, shipping costs ...etc) to meet the local market requirement,
Prepare the marketing materials (presentation, catalogues, flyers…etc) for new
and existing products to meet the local market requirement, and all the
supportive documents needed to help the sales team i.e: technical catalogues.
Givaudan Egypt “assistant of Regional Sales Manager” October 2010 to October 2012
Job description
Implements sales policies, supporting the sales team to achieve the targets imposed by the
company and tries to determine, together with the clients and the management, the business
requirements, maintain a good relationship with the clients, the distributors and the sales
agents. Also perform administrative duties (such as offers, proposals, agreements or
contracts).
Work activities
• Identify national account opportunities.
• Maintaining and developing relationships with existing customers in person
and via telephone calls and emails
• Conduct negotiations and maintain customer relations.
• Document daily activities and create/maintain updated prospect and client
information in customer relations management (CRM) software.
• Cold-call and qualify potential prospects.
• Prepare reports of business transactions and business expenses.
• Identify service needs of clients and develop and execute a plan that is
seamless for both the customer and our Company.
• Making sure that products are produced on time.
• Ensuring that the production cost is effective.
• Responding to incoming email and phone enquiries.
Tetra Pak Egypt “Office Assistant” from 15-10-2009 to 1-10-2010
Job description
Deliver high-quality service in all secretarial & administration activities on daily basis to
ensure work flow for all company levels, in effective and professional manners
Work activities
• Provide secretarial activities and administration functions in the daily work
flow for all company levels.

4. • Responsible for making routine travel and accommodation arrangements.
• Handles mail, answers telephone calls, relays messages and greets company
visitors.
• Organizes and maintains files and records.
• Ensure solving admin problems related to building maintenance and office
equipments.
• Handling all company purchases request.
• Updating suppliers contact.
• Coordinates in issuing all printing materials and ensuring Tetra Pak
guidelines.
• Assists in preparing for legal matters under the direction of corporate affairs
director.
• Manages & handles Vodafone lines activations, monitors monthly invoices
and arrange distributing monthly mobile consumption.
• Responsible for providing quarterly analysis for company mobile and land
telephone lines.
• Coordinates the routine daily work of company Expeditor.
• Handle company events, ex. (breakfast meeting, conferences, workshops,
company kick out ,company & customer gathering)
New Horizons Training Centers “Business Skills and English Training Unit”
Job description Sales Supervisor from 1-9-2008 to 1-10-2009
Maximizes the sales of a company's training services in many different settings, helps to
ensure the commercial success of a diverse range of companies in the Egyptian market
working with high profile Training Certificates and solutions
I was also involved with identifying new markets and business opportunities.
Work activities
• Ensuring complete client satisfaction by managing and monitoring all client
dealings, including, service delivery, problem resolutions, and all
communications.
• Responsible for generating new sales leads through personal creativity and
persistence.
• Making initial calls to prospects using techniques of trust building to schedule
a meeting.
• Conducting and leading sales meetings with HR Managers, Presidents, and
Senior Executives.
• Strategically communicating with clients to identify needs and gaps.
• Proposing solutions based on the individual and unique needs of each client.
• Working closely with the Sales Manager in creating Marketing and Sales
strategies.
• Creation of technical and financial proposals catered to the unique needs of
each client.

5. • Maintaining existing client loyalty through regular contact and care.
• Handling incoming calls and replying to client’s queries regarding workshops.
• Responsible for fulfilling monthly sales quotas.
Alico Potential unit Manage from 16- 4 -2007 until 1- 8 -2008
Job description
Maximizes the sales of a company's life and medical insurance services in many different
settings, helps to ensure the commercial success of a diverse range of companies in the
Egyptian market working with high profile corporates and organizations
.
Work activities
• managing and motivating a team to increase sales and ensure efficiency
• analyzing sales figures and forecasting future sales volumes to maximize profits
• dealing with staffing issues: interviewing potential staff; conducting appraisals
and performance reviews; and providing or organizing training and development
• Ensuring standards for quality, customer service and health and safety are met
• responding to customer complaints and comments
• organizing special promotions, displays and events
• Attending and chairing meetings
• dealing with sales when required
Kinetics Large Accounts Manager and Sales Supervisor from November 2006 to March
2007
Job description
Maximizes the sales of a company's goods or services in many different settings, helps to
ensure the commercial success of a diverse range of companies in the Egyptian market
working with high profile IT brands and products
I was also involved with identifying new markets and business opportunities.
Work activities
• managing and motivating a team to increase sales and ensure efficiency
• analyzing sales figures and forecasting future sales volumes to maximize profits
• dealing with staffing issues: interviewing potential staff; conducting appraisals
and performance reviews; and providing or organizing training and development
• Ensuring standards for quality, customer service and health and safety are met
• responding to customer complaints and comments
• organizing special promotions, displays and events
• Attending and chairing meetings
• dealing with sales when required

6. CompuMe Egypt
Corporate senior sales adviser from 16 July 2004 to 30 October 2006
Job description
Maximizes the sales of a company's goods or services in many different settings, helps to
ensure the commercial success of a diverse range of companies in the Egyptian market
working with high profile IT brands and products
I was also involved with identifying new markets and business opportunities.
Work activities
• Maintaining and developing relationships with existing customers via meetings,
telephone calls and emails
• Visiting potential customers to prospect for new business
• acting as a contact between a company and its existing and potential markets
• negotiating the terms of an agreement and closing sales
• Gathering market and customer information
• representing the organization at trade exhibitions, events and demonstrations
• negotiating variations in price, delivery and specifications with managers
• advising on forthcoming product developments and discussing special promotions
• liaising with suppliers to check on the progress of existing orders
• checking quantities of goods on display and in stock
• Recording sales and order information and sending copies to the sales office
• reviewing own sales performance, aiming to meet or exceed targets
• gaining a clear understanding of customers' businesses and requirements
• making accurate, rapid cost calculations, and providing customers with quotations
• Handling all the corporate sales department customers relationship management and
RMA services reporting to the CRM Manager
Retail sales adviser and assistant store manager from 16-April 2004 to 15-July 2004
Job description
Work across all showroom areas at City stars branch.
Work activities
• liaising with clients in all areas of sales - client interaction is vital and because I was
working with higher priced goods Laptops and LCD’s and Computers were need to
provide a highly personalized approach
• Meeting set sales targets - this aspect of the work can be demanding, often carried out
in a busy and pressured environment, with sales teams frequently expected to hit their
targets

7. • Stocking, replenishing and cleaning sales areas
• assisting with product selection
• offering advice to customers
• arranging delivery dates for larger items
• dealing with customer complaints
• utilizing specialist product knowledge
• Monitoring and updating sales display areas
ATHEAR Trading (The Original Nokia Enhancements Partner)
Job description
Senior sales consultant and assistant store manager from 1 November 2003 to 15 April 2004
I was sales consultant work across all retail areas in high street superstores.
Work activities
• Client interaction is vital , sales consultant position working with higher priced
goods “Mobile Phones and it’s Enhancements” were need to provide a highly
personalized approach
• Meeting set sales targets - this aspect of the work can be demanding, often carried out
in a busy and pressured environment, with sales teams frequently expected to hit their
targets
• Stocking, replenishing and cleaning sales areas
• assisting with product selection
• offering advice to customers
• dealing with customer complaints
• utilizing specialist product knowledge
• Monitoring and updating sales display areas
Because of the high levels of client interaction, successful sales consultant was need a
combination of good negotiation skills and diplomacy
Ed business solutions: Sales Coordinator from 1 August 2003 to 30 October 2003
Job description
Maximizes the sales of a company's services in many different settings, helps to ensure the
commercial success of a diverse range of companies in the Egyptian market working with
high profile Web designing and developing and all required business solutions
I was also involved with identifying new markets and business opportunities reporting to the
sales manager
PROFESSIONAL TRAINING
Future Generation Foundation, Basic Business Skills Acquisition Program
Business English, Amideast

8. Learned how to communicate on the phone, conduct meetings, arrange appointments, how to
negotiate and solve problems, wrote business letters. Worked on a team, conducted research
and made presentation, using power point.
Computer skills, New Horizons
Windows XP
Office 2003
English courses, American university of Cairo
Trained in an Auditor and Taxes Expert’s office
Trained at National Bank OF Egypt
Trained at Cairo Bank
EDUCATION
BSC in Accounting, Faculty of Commerce, Cairo University, graduation year 2004
Personal Skills
Excellent Communication skills ,Service Oriented ,Team Player ,Accountable ,Self starter
and Result oriented, High level of drive and energy ,Time Management.
PERSONAL DATA
Gender: Female
Date of birth: 1/10/1982
Nationality: Egyptian
Marital status: Single
Hobbies: Traveling - Music - Rowing