BY….RAGHAV JHA
(M.B.A / M.Com)
raghavjha45@gmail.com
 Listening can be defined as the art of
Hearing and Understanding what someone is
saying.
 It may be defined as the perc...
1. Listen Patiently
2. Understanding Speaker’s Feeling
3. Time for Discussion
4. Avoid Expressing Views
5. Less Explanatio...
Hearing
Filtering
Interpreting
Responding
Remembering
raghavjha45@gmail.com
 Mind of listener
 Involvement with the self
 Ego
 Fear
 Stress
 Knowledge of subject
raghavjha45@gmail.com
 Attentive Listening
 Pretending Listening
 Selective Listening
 Empathic Listening
 Listening for mutual Creativity
...
 Physical environment
 The nature and kind of work
 Personal factors
 Speed
 Interest of listener
raghavjha45@gmail.c...
 To get inspiration
 For passing the time
 To gain some information
 To become social
 To acquire knowledge
raghavjha...
Good Listeners Poor Listeners
Do not Interrupt Over Talkative
Remain Patient Inattentive
Make Eye Contact Interrupt
Show I...
1. Improve communication
2. Create interest
3. Helps in making decisions
4. Leads to positive attitudes
5. Coordination
6....
 Eye Contact
 Listen patiently
 Avoid Premature Arguments
 Avoid Distracting Actions or gestures
 Listen to total mea...
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Effective listening

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Ppt. on effective listening has been designed according to syllabus of indian universities. however it is same beneficial for professionals to develope their communication skill.

Veröffentlicht in: Leadership & Management
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Effective listening

  1. 1. BY….RAGHAV JHA (M.B.A / M.Com) raghavjha45@gmail.com
  2. 2.  Listening can be defined as the art of Hearing and Understanding what someone is saying.  It may be defined as the perception or actual understanding whatever has been communicated.  Listening is more than hearing, it is getting meaningful understanding out of the message. raghavjha45@gmail.com
  3. 3. 1. Listen Patiently 2. Understanding Speaker’s Feeling 3. Time for Discussion 4. Avoid Expressing Views 5. Less Explanation 6. Rapport raghavjha45@gmail.com
  4. 4. Hearing Filtering Interpreting Responding Remembering raghavjha45@gmail.com
  5. 5.  Mind of listener  Involvement with the self  Ego  Fear  Stress  Knowledge of subject raghavjha45@gmail.com
  6. 6.  Attentive Listening  Pretending Listening  Selective Listening  Empathic Listening  Listening for mutual Creativity  Intuitive Listening  Active listening  Critical listening  Content listening  Instructive listening raghavjha45@gmail.com
  7. 7.  Physical environment  The nature and kind of work  Personal factors  Speed  Interest of listener raghavjha45@gmail.com
  8. 8.  To get inspiration  For passing the time  To gain some information  To become social  To acquire knowledge raghavjha45@gmail.com
  9. 9. Good Listeners Poor Listeners Do not Interrupt Over Talkative Remain Patient Inattentive Make Eye Contact Interrupt Show Interest Impatient to talk Look Attentive “Yes, but…” approach Concentrate Very Critical Ask Open Questions Poor Concentrationraghavjha45@gmail.com
  10. 10. 1. Improve communication 2. Create interest 3. Helps in making decisions 4. Leads to positive attitudes 5. Coordination 6. Removing conflict raghavjha45@gmail.com
  11. 11.  Eye Contact  Listen patiently  Avoid Premature Arguments  Avoid Distracting Actions or gestures  Listen to total meaning  Observe non-verbal cues  Avoid fake attention  No personal bias  Put the speaker at ease  Avoid unnecessary arguments  Have an open mind  When necessary ask short questions  Control temper  Coordination  Do not talk while speaking raghavjha45@gmail.com

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