Rafael Ortiz is a social worker seeking a new position. He has over 10 years of experience in social work, counseling, and case management. He is bilingual in English and Spanish. Ortiz has a bachelor's degree in social work from Bridgewater State University and an associate's degree from Oakland Community College. His experience includes working as a social worker at Southeast Center for Independent Living, an intern at COTS in Detroit, a counseling intern at a high school, and an intern at a recreational therapy service. He has strong communication, organizational, and customer service skills.
1. Rafael Ortiz
327 Sunset Hill, Fall River, MA 02724 | (774) 365-6288 | rcrican@gmail.com
Social Worker
Case Management ∙ Communication ∙ Detail Oriented ∙ Integrity
SKILLS/ QUALIFICATIONS
Extensive Customer Service skills- communication (obtaining pertinent individual history) and
sensitivity to the needs of the individual.
Ability to communicate in English and Spanish (Bilingual).
Proven practical application of social work knowledge and experience.
Familiar with handling of Confidential and sensitive information that influence how confidential
information is handled on a daily basis (HIPAA, OSHA).
Daily use of Microsoft Office Suite; including: Word, Excel, PowerPoint & Outlook.
Strong analytical and organizational skills. Conscientious and Goal Oriented. Solid understanding of case
management policies and procedures, and performing clerical skills.
Implementing effective case management workflow in order to ensure exceptional customer service and
patient safety.
Excellent written and oral communication skills.
Strong intuition and ability to adapt to changing priorities and display good, sound judgment.
Demonstrated effective ability to assist individuals with various services including house, skills
training and advocacy.
In-depth knowledge of clinical procedures and medical terminology.
PROFESSIONAL EXPERIENCE
Social Worker, Southeast Center for Independent Living, Inc., Fall River, MA ▪ 9/2014 –5/ 2015
▪ Counsel individuals, groups, families, or communities regarding issues including mental health, poverty,
unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical
care.
▪ Interview clients individually, in families, or in groups, assessing their situations, capabilities, and
problems, to determine what services are required to meet their needs.
▪ Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts,
protective services, doctors, and other contacts, to help children who face problems such as disabilities,
abuse, or poverty.
▪ Maintain case history records and prepare reports.
▪ Managed a case load of 35 individuals as an intern prior to being hired full-time.
Social Work Intern, COTS, Detroit, MI ▪ 9/ 2012 - 12/2012
▪ Provided individual, household, group, and case management and crisis intervention services to a diverse
population.
▪ Assisted in conducting workshops and provided services to assist prisoners who were rentering society.
▪ Responsible for facilitating groups for men.
2. Rafael Ortiz
327 Sunset Hill, Fall River, MA 02724 | (774) 365-6288 | rcrican@gmail.com
Counseling Intern, Kettering High School, Waterford, MI ▪ 1/ 2006- 6/2008
▪ Conducted one-on-one meetings with disabled students focusing on time management, behavioral issues
and home living skills.
▪ Coordinated special programs for adolescents including facilitating self-esteem groups..
Intern, Strive Recreational Therapeutic Services, Clarkston, MI ▪ 1/2008 – 5/2008
▪ Coordinated and supervised recreational outings for clients.
▪ Performed office functions including data entry, spreadsheets, documentation on clients and filing.
EDUCATION
Bachelor’s Degree in Social Work, Bridgewater State University, Bridgewater, MA ▪ 2015
Associates Degree in Applied Science, Oakland Community College, Auburn Hills, MI ▪ 2006 / 2009
Certifications
Certified Peer Mentor- Community Mental Health of Oakland County, Auburn Hills, MI ▪ 2008
Certification in Microsoft Office – 2004
Certification in Travel & Tourism- American Airlines ▪ 2004
