2. EDITORIAL
Moving in the right direction
Dear Reader
Environmental
With the publication of Credit Suisse Group’s
Performance Evaluation for 1996/97 we aim to
highlight several points: This second report on our Environmental Performance
Evaluation is a testament to the importance we attach to environmental protection and the preservation of
natural resources. During a period of structural change for Credit Suisse Group and the whole of the financial
services industry, we have maintained our firm commitment to these principles, despite the Group’s new
focus on core banking disciplines.
The award of our ISO 14001 environmental certificate came as welcome confirmation from outside the
company that our environmental management system – of which this Performance Evaluation is a key part –
is doing the right thing and doing it well.
We are committed to transparency and truth, which is why we have submitted this report for independent
validation. Our report and our objectives can be perused by staff, customers, shareholders and other inter-
ested parties in printed form or, in keeping with our position as a leading provider of Internet banking, in
paper-free form on the Internet at http://www.csg.ch/eco_performance_97.
I would like to thank everyone who has contributed to and offered constructive criticism of the Environmental
Performance Evaluation.
Peter Lienhart
Member of the Executive Board of Credit Suisse and
Environmental Officer of Credit Suisse Group
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3. ELECTRICITY: Consumption continues to rise
owing to computer usage ...
… but we are working to reduce it
specific electricity consumption has
EXPANSION OF OUR ENVIRON- for ecological impact. We have also
fallen by 10 % since 1988. Although
MENTAL ASSESSMENT SYSTEM carried out special assessments of
there was a short-term rise in 1996
our catering facilities.
Environmental Performance Eval-
uation vs. Environmental Report Evaluation methods Specific electricity consumption
Our Environmental Performance As in 1994, we have used the Envi- in kWh/m2, 1978 to 1996
Evaluation describes and evaluates ronmental Scarcity Method (EIP
170
all the Group’s energy consumption method, see page 6) devised by
and material flows that impact on the Braunschweig/Müller-Wenk. In CS
150
environment. The Environmental addition, we have presented evalua-
Report, on the other hand, looks tions (in German) based on other
mainly at our efforts in product methods on the Internet. 130
ecology and at the structure of our
Energy Guiding
environmental management system. Increase in technology leads Principles target
110
The Report and the Performance to increase in electricity
Volksbank
consumption
Evaluation are published bi-annually
90
Credit Suisse Group’s electricity
in alternate years.
consumption continued to rise in Merger
absolute terms in 1996, reaching
The Zurich and Geneva system … 70
1978 80 82 84 86 88 90 92 94 96
155 million kWh, equivalent to the
Our first Environmental Performance
annual consumption of 28,000
Evaluation in 1994 concentrated
average Swiss households. The following the restructuring, the goal
on 17 major properties and seven
main reason for this 17 % increase set out in our Energy Guiding Princi-
branch buildings belonging to Credit
on 1994 is the much greater ples – to reduce specific electricity
Suisse in Zurich, and on our six
consumption to 110 kWh/m2 by
demand for IT capacity. Between
buildings in Geneva, Credit Suisse’s
1980 and 1996 our computer 2004 – remains realistic.
biggest Swiss region. Taken to-
centres saw a 270-fold expansion in
gether, these properties accounted
storage capacity! Planned measures
for 60 % of the energy-consuming
However, we will only reach this goal
floorspace of the then Credit Suisse
Computer centres are the major if further measures are implemented.
(parent company).
users
More than a quarter of our total Better data collection
… extended to the whole of
electricity consumption is accounted In collaboration with Merkur Immo-
Switzerland
for by our computer centres in bilien Bewirtschaftungs AG (MIB AG,
The 1996/97 Environmental Perform-
Zurich and Horgen. our property and facility management
ance Evaluation encompasses all of
In 1996, the total electricity bill for agent), we are improving the collec-
the Credit Suisse Group’s 472 pre-
all our premises in Switzerland came tion of consumption data by gradu-
mises and 20,682 employees in
to CHF 26.5 million, or CHF 1,280 ally introducing electronic processing
Switzerland. Total energy-consuming
floorspace comes to 1,203,340 m2. per employee. and frequent data checks. The relia-
bility and quality of our data is being
For the first time we have put to-
Specific electricity consumption
gether an overview of all the fire enhanced, allowing us to take cor-
trending downwards
extinguishing and cooling agents rective steps more speedily and
Thanks to various savings
(halon and freon) in our fixed plants. ensuring closer compliance with the
Freon losses have been evaluated programmes and efficiency gains, provisions of ISO 14001.
3
4. HEAT: Networked systems reduce costs
TRAVEL: Three-quarters above the clouds
house gas carbon dioxide (CO2). This
is equivalent to the annual CO2
emissions of 1,000 cars (travelling
an average 15,000 km per year).
Videoconferencing helped us to save
about one million kilometres of flying.
Commuting
Because of the restructuring, we
have not updated our analysis of
commuter travel and have instead
used the figures for 1994. 75 %
In 1996, the bank’s heat rate in Business travel
Switzerland was 116 million kWh, For 1996 we have for the first time
costing CHF 5 million, or CHF 244 calculated the amount of travel gen-
per employee. Our business realign- erated by our business activity at all
ment (e.g. union with Swiss Volks- Swiss locations. The total came to
bank and Neue Aargauer Bank) led almost 35 million kilometres, or
to an increase in floorspace, and with 1,700 km per employee per year.
floorspace having grown faster than Over 75 % of this total was attribut-
heat rate, our specific heat rate has able to air travel. Flights which we
actually fallen by a third since 1986 booked out of Zurich, Geneva and
to 97 kWh/m2. Lugano airports caused emission of
about 5,100 tonnes of the green-
Lower energy costs thanks to
networked heating systems and
a cogeneration system Percentage of kilometres flown of our employees at Head Office
Through the use of networked heating by each Business Unit in Zurich commuted 30 million kilo-
systems – at Paradeplatz and the metres on public transport. The
8%
Uetlihof, for instance – we can save remaining 17 million kilometres were
significant amounts of oil and gas each travelled using private vehicles.
13%
year. As a result, the release of typical Management of our 8,100 parking
emissions from the burning process, places cost CHF 15 million in 1996,
50%
such as nitrous oxide and sulphur or CHF 150 per parking place per
dioxide, has also fallen sharply. The month.
29%
introduction of the cogeneration
system at the Uetlihof helped us to
reduce gas consumption and emis-
sions of air pollutants, and to save Credit Suisse
around CHF 600,000 in energy costs Credit Suisse Private Banking
in 1996. Credit Suisse First Boston
Credit Suisse Asset Management
4
5. PAPER: Consumption reduced by 10 %
WASTE: More transparency !
Volumes of rubbish, waste paper and
waste cardboard were recorded for
the old Credit Suisse, Swiss Volks-
bank, Neue Aargauer Bank and
Bank Leu. In certain Service Centres
and major buildings, waste is divided
into up to 30 different categories. In
1996 the total waste for all our pre-
mises came to about 6,000 tonnes,
or 290 kg per head. The goals
stated in our Environmental Report
have not been achieved in all
locations.
Furthermore, there are too many
In 1996 we used almost 5,000 If converted into individual sheets of uncertainties, and too many gaps in
tonnes of paper, a reduction of 10 % standard A4 copier paper, our total our data, for us to be able to say
on 1995. More than half of total paper consumption laid end to end how much we have spent on waste
paper consumption was of the “con- would circle the world seven and a management.
tinuous feed” paper used for internal half times (300,000 km).
lists and customer records. Usage Evaluation of our staff
of this type of paper was also re- Why we use so much paper restaurants
duced by 10 % compared with 1995, Although our Energy Guiding Princi- Credit Suisse uses five catering firms
partly thanks to the major expansion ples commit us to saving paper, as a to run 18 restaurants and cafeterias.
of electronic access to internal lists. financial services company we have Research into the operations man-
44 % of our paper products were to generate a large volume of cus- aged by one of these firms, SV-
made of recycled paper. tomer records, forms, publications, Service, shows that 70 % of total
envelopes and office stationery. waste is attributable to leftovers and
preparation waste, followed by card-
Internet banking
Breakdown of paper quality board and paper (9 %), coffee
In spring 1997, Credit Suisse be- grounds (8 %) and mixed glass (6 %).
came the first Swiss bank to offer its 1.07 million meals are prepared each
6%
customers the chance to take care year and the 11 SV operations gen-
of their banking over the Internet. erate 480 tonnes of waste annually,
By the first quarter of 1998, equivalent to 450 grams per meal.
15 – 20,000 transactions each day
44%
were being executed using this Planned measures
facility. We will improve our data collection
50%
so that we can react more quickly to
the constant changes within the area
of waste disposal and gain a greater
insight into our waste management
costs.
chlorine bleached
chlorine-free bleached
recycled paper, incl. cardboard
5
6. Water, fire extinguishing agents, cooling agents, chemicals
ENVIRONMENTAL Impact Points and Greenhouse
Gasses
achieved a reduction from 48 to 39 We can analyse the information
products. recorded in the Environmental Per-
formance Evaluation to assess its
Eco-training for cleaning teams relevance for the environment. In this
Our successful training programmes way we can establish priorities for
for internal and external cleaning environmental management. Accord-
staff (which includes training in ing to the Environmental Impact
“green” cleaning techniques) will be Points (EIP) method updated in
continued. 1997, our core balance sheet
(environmental balance sheet in the
Water narrower sense) is worth 89 billion
Although our consumption of drinking EIP. The lion’s share of our core
water has risen by 14 % compared balance sheet (over 90 %) is
with 1994, specific consumption by accounted for by our provision of
floorspace has gone down by 5 %. electricity and heating. Heating
Water costs rose by CHF 2.1 million systems are the main producers of
to CHF 2.6 million, equal to 8 % of greenhouse gasses.
total expenditure on electricity, oil,
gas and water in 1996.
Breakdown of pollution in % according to core balance sheet
and complementary balance sheets
Fire extinguishing agent (halon)
100
A total of 20,290 kg of halon type Business travel
Waste
1301 is held at our 13 fixed plants. Emission of cooling agents
No losses were reported in 1996.
Cogeneration systems
Heating
Cooling agent (freon) 80
Vehicles CSG
10,195 kg of cooling agent, divided
into eight different types of freon,
circulates in our 170 fixed plants and Water
machinery across Switzerland. Of
60
this total, 95 % is accounted for by
freons R22 and R12.
The recorded losses of 758 kg Electricity
(7 % of installed volume) are relatively 40
high. 40 kg of freon was lost at
each of six of our older, less reliable
plants. These plants are being
renovated.
Commuting by train*
20
Commuting by car*
External couriers
Chemicals
Train travel*
The range of chemicals used went
Air travel
down from 246 types in 1996 to 234
Paper
* Data Base Head Office Zurich 1994
in 1997. For class 1– 4 toxins, we 0
Core balance Complementary balance sheets
6 sheet
7. The new organisation under the
ENVIRONMENTAL Microscope
A separate Environmental Perform-
ance Evaluation was carried out to
assess how much the restructuring
has impacted on the environment.
This Performance Evaluation con-
centrates on all significant flows of
material and energy which can be
directly attributed to the new struc-
ture. These were measured between
July 1996 and December 1997 at
Credit Suisse Group’s Swiss loca-
tions.
The short-term environmental burden
caused by the restructuring came to
about 1% of the figure recorded in
the 1996/97 Environmental Perform-
ance Evaluation for the whole of
Credit Suisse Group (Switzerland).
The whole project thus affected the
environment to a lesser extent than a
From CS Holding to • Corporate and personal bank- week of normal bank business!
Credit Suisse Group ing in Switzerland Most of the additional burden was
Since we published our first Environ- (Credit Suisse, CS) generated by the printing of new
mental Performance Evaluation for forms for internal and external use,
Zurich and Geneva in 1995, our bank • Private investment customers followed by the production of new
has undergone a fundamental (Credit Suisse Private Banking, signs for buildings.
change. In the summer of 1996, the CSPB)
Board of Directors of the then CS One of the investigation’s goals was
Holding announced that the company • Worldwide investment and to identify possible potential for
would be completely restructured corporate banking for large- savings. The only major savings
over the following two years. scale customers and banks opportunity was in the area of busi-
On 1 January 1997, CS Holding, (Credit Suisse First Boston, CSFB) ness travel: many flights could have
which consisted mainly of the full- been avoided by the increased use of
service banks Credit Suisse (CS) and • Asset management and advice video and telephone conferencing.
Swiss Volksbank (SVB) and the for institutional customers Under other circumstances, we would
investment bank CS First Boston, (Credit Suisse Asset Management, also have been able to do without
became Credit Suisse Group. The CSAM). provisional signs for buildings.
new company is structured into four It is almost impossible to estimate
largely autonomous Business Units the long-term effects of the restruc-
(BUs) each of which focuses on a In autumn 1997 Credit Suisse Group turing. It is very likely, however,
specific customer segment: decided to merge with Winterthur that it will have a positive impact
Insurances. This additional unit has within the next few years, not only
not been included in the Environmen- financially but also in terms of the
tal Performance Evaluation. environment.
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8. Environmental management system validated
according to ISO 14001
We began taking steps to protect the The firm which carries out certifica-
For further information and to
environment and preserve natural tion, SGS-ICS, also carries out the
order additional copies:
resources back in the 1970s. Credit annual supervisory Performance
Suisse’s well-established environ- Evaluation and, in a separate man- Credit Suisse
mental management system was date, has validated this report. Environmental Management
transferred to the Credit Suisse Services, CCUE
Group when the restructuring took This paper-saving short version, P.O. Box 100
place. The system gained IS0 14001 which is also available in German, CH-8070 Zurich
certification in April 1997. French and Italian, is a summary of Tel. ++ 41-(0)1-333 7 333
Fax ++ 41-(0)1-333 7 633
This certification shows that we are the full 1996/97 Environmental
Internet: http://www.csg.ch/
aware of the impact we have on the Performance Evaluation report. The
eco_performance_97
environment and of the environmental short version and the full German
e-mail: eco@csg.ch
regulations pertaining to our opera- report, as well as key figures in line
tions, that we possess the tools to with VfU standards, can be found on
Environmental Performance
enable constant improvement of our the Internet at http://www.csg.ch/
Evaluation 1996/97 Project
environmental performance, and that eco_performance_97.
Committee
we have set up proper environmental
Walter A. Gieringer, Robert Bleuer,
By placing the report on the Internet,
control and Performance Evaluation
Daniel S. Mollet
the first time we have done so, we
functions.
hope to hear about other people’s
Our environmental management
Project Team
experiences and give interested
system still has to be further
Otti Bisang, Patrik Burri,
parties an opportunity to peruse our
improved at some locations and in
Viviane Duflon, Nick Marolf,
report. We look forward to receiving
some areas (e.g. training). Markus Seiler, Jan Suter
your comments.
The certificate is valid for three (Environmental Management
years. Services).
With the invaluable support of
Validation by SGS International all our environmentally relevant
Certification Services AG departments.
“We have examined the plausibility
Consultants
of the figures in this report on the
Oliver Schmid-Schönbein,
Environmental Performance Evalua-
Christophe Loretan
tion 1996/97 and assessed the
72013
(E2 Management Consulting AG)
underlying data collection and
control methodology.
Printed on recycled paper
Our examination confirms that
(Perlentrend, contains at least
data collection and control was
75% secondary fibres, matt
carried out carefully and in accord-
natural white).
ance with the established stand-
Less waste, more information: we
ards, and that the figures in the
would be grateful if you could pass
report are realistic.”
this report on to others or circulate
it within your office.
Elvira Bieri and Dr Franz Heinzer
Zurich, 20 April 1998 Thank you!
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