7TH SEM fRONT OFFICE

1. PCTE INSTITUTE OF HOTEL MANAHEMENT
0 Hotel Front Office (7th SEM SEM)
Sub code BH -- 407
INTERNAL MARKS- 20 TOTAL LECT. 37
EXTERNAL MARKS-30 TEST- 1+2+2
TOTAL MARKS- 50 case study -2 ASSIGNMENT-2
Objectives of the Course (Front Office):
The main objectives of this subject are to introduce students with all the reports prepared
in the front office department and how to deal with emergencies.
Class RULES AND REGULATIONS:
• No student will be given attendance, once the roll call is over. And if any student
comes late i.e. after 10 minutes of start of lecture, s/He will not be allowed to enter
in the class.
• Any assignment after the due date will not be accepted.
• No chance for making the assignment will be given again if it is found copied.
Total Marks: 20;-
MSE-10 Class Test 5
Assignment-5

2. SR.NO TOPICS TEST ASSIGNMENT
1 Introduction with course
PCTE INSTITUTE OF HOTEL MANAHEMENT
2 Discrepancy Report
3 Night Room Report Course Break-up
4 Room Key Record
5 Night Clerks report
Message Slip 37. Revision and tutorial
6 Departure Intimation
Control Sheet
Different types of Cards &
Vouchers
7 Guest Registration Card
, Guest History Card
Test
8 Reservation Form Assignment 1
T.1 Syllabus
Guest Folio
covered in 1st 11
lectures (open
9 Cash Receipt Voucher book test)
, Allowance Voucher T2. Syllabus
covered in 13-21
lectures
10 Paid out voucher
T3 Comprehensive
, Lobby Control Sheet
test
2 one hourly test
11 Short questions – one
liner
12 Test 1
13 Local Telephone Call
Voucher, Long Distance
Telephone Call Voucher
14 Case study 1
15 Front Office Procedures for
Emergencies
16 Lost & Found
17 Fire in the Hotel, Death