Feel More Confident as a Manager, Mentor and Coach

Feel More
Confident
As A Manager, Mentor,
& Coach
a presentation brought to you by:

J.B. Symons Ph.D.

J.B. Symons Ph.D
J.B. Symons is a nationally known speaker on the issues and problems of people development.
Speaking on today's business concerns of corporate culture, work force environment needs and
total quality leadership; JB has shared his know-how and insights with hundreds of companies
and businesses, from small one-person offices to Fortune 500 corporations. Some topics
include: change management, stress management, conflict management and problem solving,
communication skills, assertiveness training, substance abuse awareness, moral and ethical
decision-making and managerial behavior.

Along with over 30 years of workshop, retreat and seminar presentations, J.B. is a specialist of
on-site training and development programs for business; with a focus on decreasing specific
losses and problems, while increasing personnel effectiveness and efficiency and business
profitability. Training and development programs include: Organizational Goal-Setting,
Strategic Planning, Creative Thinking, Training Analysis, Organizational Productivity, Effective
Leadership Development, Supervisory Management, Team Building, Customer Service and
Executive Coaching and Mentoring.
Vice President
Enterprise Solutions Sales Following 3 tours in Vietnam as a Navy Corpsman with the elite Navy Seal Teams, J.B. attended
Ball State University, Texas A & I, Indiana University, Earlham College School of Religion, and
United Theological Seminary, receiving B.S in Biology with minors in chemistry, political science
and physical education; a Master of Divinity with specialties in Clinical Counseling; Master of
Counseling Psychology with specialties in family counseling, motivation and human
performance; and a Ph.D. in Organizational Psychology with a focus in corporate culture
development and wellness.

An enjoyable speaker and humorist, he has specific training and talents in substance abuse
counseling, family and individual stress therapy and behavior modification. He does private
® research and work in adolescent and preadolescent stress, self-esteem and self-control. The
imagine great people
recipient of Indiana University’s "Excellence in Teaching" award for Adult Education-Continuing
Studies, JB is continually striving to assist others in the greater use of their potential.
www.profilesinternational.com
©2012 Profiles International, Inc. All rights reserved.

Who We Are

• Founded 1991
• Over 45,000 clients served worldwide
• Offices in nearly 130 countries
• Founding member of the Association of
Test Publishers
• Microsoft Certified Partner


Creating Value for Clients
We support our clients through the full employee
life-cycle, helping them identify the best people for their
jobs and then developing them to their fullest potential.


Diverse Base of Marquee Clients

Financial Services Retail & Consumer Travel & Hospitality Education & Government

Technology Healthcare Energy & Utilities Business Services

Client Highlights
• 11,000 + active clients
• Client base includes 152 Fortune 2000 companies
• Represented in nearly 130 countries

Clients We’ve Served


Activity
Identify a leader who you know
well. Now, complete this
statement . . .

(Name or Position)________
could achieve even greater
success if
_________________.


So Have You Ever
Told Them?


What am
I missing…?


Situational Leadership Model
Paul Hersey and Ken Blanchard, 1960’s

Can Do and Wants Can’t Do But Wants
To Do To Do
(Empower) (Train / Coach)

Can Do But Doesn’t Can’t Do / Doesn’t
Want To Do Want To Do
(Inspire/Motivate) (?)


Is Perception – Real or Imagined?
“We measure ourselves by our
intentions; others measure us by
our behaviors/actions”.


Is Perception – Real or Imagined?
Where are these
perceptions
coming from?


“One of the hardest tasks of
leadership is understanding that you
are not what you are, but what
you're perceived to be by others”

Edward L. Flom


Help Leaders Examine…

1. WHAT they do
2. HOW they do it
3. How it is Perceived
by others


Leadership Assessment


Perception is Reality
The PXT provides reality to the performance evaluation


The Johari Window Model

Open Blind

Hidden Unknown

Joseph Luft and Harrington Ingham, 1950’s


Why The ProfileXT® (PXT)
Total Person Measure –
• The Building Blocks of Competencies
• Cognitive (based on abilities, not just behaviors,)
• Behaviors
• Interests

Normative
• Allowing Predictive, Customized (not generalized) Performance
Models for Multiple Jobs

Drives a Single Job Match Number
• Making it much easier to compare Candidates to Jobs, and
Candidate to Candidate
• Plus Career Pathing and Succession Planning


ProfileXT® Insight: What We Measure
Thinking Style
1 2 3 4 5 6 7 8 9 10 Learning Index

CAN they do the job?
1 2 3 4 5 6 7 8 9 10 Verbal Skill
1 2 3 4 5 6 7 8 9 10 Verbal Reasoning
1 2 3 4 5 6 7 8 9 10 Numerical Ability
1 2 3 4 5 6 7 8 9 10 Numeric Reasoning

Behavioral Traits
1 2 3 4 5 6 7 8 9 10 Energy Level
1 2 3 4 5 6 7 8 9 10 Assertiveness
1 2 3 4 5 6 7 8 9 10 Sociability

HOW they do the job.
1 2 3 4 5 6 7 8 9 10 Manageability
1 2 3 4 5 6 7 8 9 10 Attitude
1 2 3 4 5 6 7 8 9 10 Decisiveness
1 2 3 4 5 6 7 8 9 10 Accommodating
1 2 3 4 5 6 7 8 9 10 Independence
1 2 3 4 5 6 7 8 9 10
Objective Judgment
Occupational Interests
1 2 3 4 5 6 7 8 9 10 Enterprising
1 2 3 4 5 6 7 8 9 10 Financial/Admin

DO they love it? 1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
10
10
People Service
Technical
1 2 3 4 5 6 7 8 9 10 Mechanical
1 2 3 4 5 6 7 8 9 10 Creative


ProfileXT® Insight: What We Measure

To What Degree
Might This Person
Exhibit the
Competencies You
are After?


The ProfileXT®

Shaded areas indicate the
Performance Model.

The Performance Models
show requirements for
the jobs in your company.


The ProfileXT®

Good Match


The ProfileXT®

Poor Match


How Do You Measure the Action of Leaders?

Picture Credited:
Barak Obama: whoohoo120
Mark Zuckerburg: Guillaume Paumier
Oprah Winfrey: VTK Productions


How Do You Measure the Effectiveness of Leaders?


How Are Companies Developing Leaders?
• Leave them alone, observe from afar, pick when
ripe.
• Add to current job, problem fixer, go to person,
increased exposure.
• Take on temporary assignment.
• Development Program of the Month.
• Development Process.


Where Do You Start With Leadership Development?
1. Building a bench-strength of leadership talent.

2. Use leadership development to transform the
Business.

3. Help leaders become more effective at what
they are already doing.

4. Help leaders through critical career transitions.


How Do You Develop Leaders?
1. People develop best on-the-job
Get specific, define the exact need

2. Try Some Stretching
- Job Challenges/Preparatory Assignments
- Questions for Choosing Assignments

3. Prescriptive Training
- Organizational Knowledge
Functions, Processes, Systems,
Products & Services, and Competitors
- Leadership Competencies
Specific Development Plan


How Do You Develop Leaders?
4. Special Training
- Major Training Event
- Project Team,
- Individual Project
5. Classroom Training
6. Learn from Others
7. Learn from Reading
8. Growth through Coaching
- Assessment/Results based feedback (Acquiring Skills)
- Acceleration Coaching
- Personal Mastery Coaching

Leadership Development Tools
• 360-Degree feedback

• Assessment Instruments

• Formal and/or informal
coaching/mentoring

• Executive Coaching

• On-The-Job Experience


Keys to Success
Development Feedback

Feedback Coach/Mentor

Coach Process/Tools

Process/Tools Checkpoint & PXT

Accountability Results


CheckPoint 360º™ measures one’s credibility
as a leader - as experience by others.

Competence in WHAT you do
Effectiveness in HOW you do it

= Your Credibility Quotient

Using tools will make you feel more confident and
competent as a Manager, Mentor and Coach!

INFORMATION IS POWERFUL!!


SPECIAL OFFER

We want to offer you
a free demo of the
CP360 and the PXT.

Call Today to Find Your Reality!


Contact Us

Profiles Assessment Asia (Pte.) Limited
An Authorized Strategic Business Partner of Profiles International

14 , Robinson Road, #08-01A, Far East Finance,
Singapore 048545
Email: info@profiles.com.sg
Telephone: 65717031
Fax: 63334636

Website: http://www.profiles.com.sg

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Feel More Confident as a Manager, Mentor and Coach

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