The document discusses ways for companies to create products that customers want to buy. It recommends using newer research methods like user testing sites, checking analytics to understand customer behavior, empowering employees, listening to social media, communicating with customers, offering beta versions of products, selling products before launch through popup stores, and repeating the customer feedback cycle. The presentation is given by Branding Personality on how to understand customer wants and needs.
S#@!? Our Customers Say and Why It's Important to Use Social Media to Track I...
Hensel branding personality
1. How do you create products
That Customers Want to
Buy?
Insert Presentation Title Here
By: Branding Personality
•Lori Johnson @elllejisawesome
•Jordan Marquez @leakingjournal
•Marieke Hensel @hensel
Twitter: @bpsocial Facebook: Branding Personality www.brandingpersonality.com
3. Customer Feedback Cycle
Insert Presentation Title Here
Newer Ways of Research
Check Your Analytics
Communicate with Customers
Empower Employees
Listen to Social Media
Communicate with Customers
Sell Products Before Launch
Popup Stores
Offer a Beta Version
Twitter: @bpsocial Facebook: Branding Personality www.brandingpersonality.com
4. #1
Newer ways of research
Twitter: @bpsocial Facebook: Branding Personality www.brandingpersonality.com
5. #1
Newer ways of research
UserTesting.com
Twitter: @bpsocial Facebook: Branding Personality www.brandingpersonality.com
6. #1
Newer ways of research
Kissmetrics.com
Twitter: @bpsocial Facebook: Branding Personality www.brandingpersonality.com