Preservation of Content in a Multi-channel Environment

ISSUES OF PRESERVATION OF CONTENT IN A MULTI-CHANNEL ENVIRONMENT PRISCILLA EMERY PRESIDENT ECM SCOPE Preserve or Prevail

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What is a Record?? © ECM Scope 2007

It’s Always Been About Documents ,[object Object],[object Object],[object Object],© ECM Scope 2007

Documents & Records Not Just Paper and Images ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© ECM Scope 2007

Multi-channel is Here to Stay ,[object Object],[object Object],© ECM Scope 2007

Telephone Billing Data © ECM Scope 2007

Content and presentation are now separate entities, unlike traditional document production. Presentation influences action. Records management often views the document as a static entity, but users demand documents as fluid entities. Documents are now event-driven and the most important documents may not be those we consider records.” Source: Tony Poynton The record is whatever the client is able to get a court of law to agree to. And in a court of law, anything can be a record. Source: Michael Steemson, The Caldeson Consultancy © ECM Scope 2007

Establishing Retention Practices ,[object Object],[object Object],[object Object],© ECM Scope 2007

Issues to Consider ,[object Object],[object Object],[object Object],© ECM Scope 2007

Classification is Key ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© ECM Scope 2007

Destruction is Also Important ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© ECM Scope 2007

Additional Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Preservation of Content in a Multi-channel Environment

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