Prasad K S
Contact: +91 9900172631
E-Mail: prasad.ks@hotmail.com
Senior Level Assignments
Network Operations/ Solution Designing/ Technology Solution / cloud architect/ Project, Program Management/
Delivery Management
Location Preference: Bangalore
P R O FI L E S U M M A R Y
 A result oriented professional with nearly 22 years of
experience in Project Management/ Program Management/
Delivery Management
 Successfully developed a project governance model for IT
projects with focus on providing transparency in project
selection, project priority and execution and management
reporting
 Expert consultation in cloud strategy, technical assessment,
solution design, migration, and delivery of ADAAS over
private cloud
 Efficiently implemented best practices for infrastructure
solution design realizing improvements in efficiencies, risk,
and less business interruptions
 Expertise in ensuring achievementofcustomer expectations and providing technical leadership in application life
cycle activities
 Distinction of streamlining the delivery processes in compliance with business functions to support global IT
delivery standards
 Successfully led the technology solution design team for BFSI/T&M & ABU verticals across geographies
 Excellent communicator and relationship manager with aptitude for collaborating with internal and vendor
executives, directors and key stakeholders to identify business needs & develop winning solutions
 The wealth of expertise entails:
IT Governance Networking Operations Project Management
Program Management Delivery Management Solution Designing
Technology Solution Team Management IT Audits
Cloud Architect Fault management System Administration
Skill Set

N O T A B L E A C C O M P L I S H M E N T S A C R O S S T H E C A R E E R
 Played a pivotal role in leading the cloud architect team providing “Application Delivery As A Sevice” at Banking
and Insurance sectors.
 Recommend change in architecture to suit Anunta's cloud offering which would best suit for ADAAS
implementation in turn managing the entire application delivery chain from server to screen providing a
predictable, deterministic way of delivering applications and maximizing end user performance.
 Over 10 successful private cloud infrastructure architectural design and implementations.
 Played a pivotal role in leading the Enterprise Network Team in handling FSL network worldwide from 2012-2015
 Successfullyperformed the following:
o Convinced many clients to migrate from a TDM background to MPLS network to carry Voice & data
connecting as service improvementplan connecting 5 centers there by achieving substantial savings to the
tune of 30% reduction on the overall OPEX spend.
o Reduced 30% OPEX spends by migrating legacyIPLC circuits connected over Nortel Passportover to
current MPLS technologywithout changing the passports (Voice over Ethernet).
o Infrastructure Design,Voice Technology Decision and ProjectExecution of the 49 Domestic and
International Delivery Centers across the globe for Firstsource including Centers in London Derry,Belfast,
Buenos Aires,US and 15 Centers in India
o Designed ITintegration of 3 companies acquired byFirstsource as partof their business acquisition.
 Meritoftransitioningover 200 Client Processes andworking withthe team to setupthe 30+ Centers for FSLacrossthe
globe
 Distinction ofdesigning and implementing solution for load balancing and dynamic load distribution among the
multiple sites for DR and Business Continuity
 Efficiently produced technical,business and economic feasibilitydocuments and ideas byinvolving different
functional,technical and non technical groups
 Essayed a stellar role in conducting IT site surveys during mergers and acquisitions in various continents
including,South America,North America, Europe and Africa
 Recognized and deputed as an IT consultantand IT Project Manager for a large scale business transition from
US to India for a leading financial company.Worked at the customer premise and was responsible to solution
and center kit out in India
 Stellar role in acting as solution lead and PM lead for integrating an acquired companyin North America & UK
 Gained significantexposure in managing:
o Couple of large projects end-to-end thatcreated large Virtualized Infrastructure and SAN storage at
Firstsource and also created the NOC for Firstsource
o Multiple Data Center’s moves for FSL during my tenure here and also created multiple hosted COLOData
Centers in US and UK for FSL and then migrated those in house for better manageabilityand cost.
o Managed to get key wins with the IT Services Consultancyoffered by FSL and generated revenue from IT
services
o Handled multiple center migrations both domesticallyin INDIA and in USA; have played the lead role in
solution design,projectplanning and managed the execution with team in different geographies
 Meticulouslyoffered solutions which successfullyintegrates on Virtual Infrastructure and thereby providing
additional reliabilityof VI and reduced costs
O R GA N I S A T I O N A L E X P E R I E N C E
Work
Experience
Aug 93 – Dec 98 with
Lotus Computers
Dec 98 – Dec 03 with
Frontier Business
Systems Pvt. Ltd.
Jan 04 – Nov 06 with
Central Data Systems
Pvt. Ltd.
Nov 06 – Dec 13 with
Firstsource Solutions
Ltd.
Since Jan14 with
Anunta Technology
Management services
Ltd.

Since Jan’14 with Anunta Technology Management Solution Ltd., Bangalore, as General Manager
– Technology
Key Result Areas:
 Played a pivotal role in leading the cloud architect team providing “Application Delivery As A Sevice” at Banking
and Insurance sectors.
 Offering technology Design, solutioning, network assessment for the clients
 Providing change in architecture to suit Anunta's cloud by offering best suit for ADAAS implementation in turn
managing the entire application deliverychain from server to screen providing a predictable,deterministic way of
delivering applications and maximizing end user performance.
 Conducting network audits for clients and addressing the pain areas faced by them by recommend changes to
permanently arrest their network issues
 Responsible for designing, implementing and managing the following:
o Layer-2 switches, creating VLANs
o Layer-3 switches, creating VLANs and implementing inter-VLAN communication
o routing using protocols like RIP (V1/V2) and static routing
o STP, PVSTP and MSTP on switches/stacks
o LACP, MLT, SMLT, SLT and IST, between Level-2 and Level-3 switches in the Enterprise
 Accountable for conficuring the following:
o Network security based on MAC based security and other client requirements
o QoS for best quality of Voice packet data transfer
o Wireless Security Switches and wireless access points using a, b, and g standards
o Wireless security based on MAC based security, WEP, and WPA
 Overseeing and supporting enterprise application servers and enterprise critical servers
 Supporting enterprise network, voice and infrastructure and manage BAU operations supporting 30K+
users in 35+ locations
 Delivering support to over 2000 network devices, including Cisco Contact Center / Data Center solutions
Nov’06-Dec’13 with Firstsource Solutions Ltd., location as General Manager Technology
Key Result Areas:
 Acted as Head of Network Services and handled Network Operations and Project Implementations across
geography.
 Responsible for the following:
o Delivering Network Uptime which was ahead of Client defined SLAs.
o Redundancy and service continuity to meet Client SLA.
o Formulating strategies to implementstrict practice of Change Management for Network Service with Quality
and success-rate as key measuring criteria
o Capacity Management for physical assets and soft parameters to best utilization of resources
 Managed the full life-cycle Network planning, architecture and deployments and operations.
 Monitered telecom carriers and service providers to meet or exceed service level agreements, price, response
time, matrix tracking, reporting and other contract requirements
 Facilitated cross management teams to ensure optimum synchronization to the end users and processes.
 Initiated the usage of network tools like Syslog, Cisco ACS, Cisco LMS, Microsoft SMS, Netflow to improve the
efficiency and uptime ofthe network. Introduced procedural improvements to increase network uptime and team
productivity.
 Spearheaded technology solution design team for BFSI/T&M/healthcare & ABU verticals across geographies
 Offered IT Solutioning for Global Customers
 Clients business development to technology mapping-Understanding the business need of clients, work along
with team for design ofappropriate solution with commercial management and rollout as per the business need
and SLA compliance.
 Clientmanagement,RFP’s/RFI’s & contact center solutions design based on local/remote/TDM/VOIP etc. as per
the business need of international/domestic clients.
 Managed migration ofmore than 20 business processes from US/Europe to India and Philippines using Avaya,
Cisco, and Nortel based ACD.
 Supported business development teams by providing CAPEX & OPEX details of the optimum IT solutions.

 Oversaw end to end voice/data network infrastructure managementfor the overall growth of the business and its
cost effectiveness so as maximize the business revenue and minimize capex and Opex for the overall
profitability of the organization.
 Initiated interactions with the vendors likes Avaya, Cis co, Nortel, Aspect, Polycom and with telecom service
providers like VSNL, BSNL, Reliance,C&W, AT&T, Questcommunication and Bharti etc. for their voice products
& services for contact centers (TDM Pay per User minutes based ISD for outbound dialer, IPLC, PRI products in
US & tariff plans, NLD &ILD lease lines & dark fibers etc.) & its roll out
 Accountable for interaction with different line of business in various business verticals, understand the business
needs, work with them as technology consultant and provide the contact center solutions
P R E V I O U S E X P E R I E N C E
Jan’04-Nov’06 with Central Data Systems Pvt. Ltd., location as Manager Technical
Dec’98-Dec’03 with Frontier Business Systems Pvt. Ltd., location as Technical Consultant
Aug’93-Dec’98 with Lotus Computers, location as Sr. Network Engineer
E D U C A T I O N
 MBA (pursuing) in Information Managementfrom Universityof Wales
 Diploma in Electronics & Communications from Bangalore University1991 with 60.5 %
I N D U S T R I A L T R A I N I N GS
 ITIL Foundation Training,FSL Corporate Training
 ITIL V3 Framework training , FSL Corporate Training
 Developing Skills in Management,External vendor training program
 Six Sigma Training,FSL Corporate Training
 Time Management, ConflictManagementinternal Training
 Trained on various ITES ,BPO voice and data platforms including Cisco ,Avaya, Nortel, Aspect, Verint , NICE
and other tools
C E R T I FI C A T I O N S
 CCNA, CCNP,CCDA, CIPT, CVOICE, EVODD
 Sun Certified Workgroup System Engineer
 Sun Certified network administrator
P E R S O N A L D E T A I L S
Date of Birth: 21st
April 1971
Address: No 65, AGB Layout, Opp. Sapthagiri Hospital,Hesaraghatta Main Road
Bangalore – 560 090
Languages Known: English, Hindi, Kannada & Marathi
LinkedIn Profile: https://www.linkedin.com/pub/prasad-ks/6/383/67b