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Welcome
What’s in the Assistant Tool Kit
Nicky Christmas
Editor, Practically Perfect PA
SOFT SKILLS Develop and build confidence
Heather Dallas
Founder, Dallas Development
Dallas Development Ltd 4
Welcome to Introduction to NLP
Heather Dallas
for the Assist Conferfence
5
Outline
• Define NLP
• Applications
• Common denominators of
excellent communicators
• Values & beliefs
• Difficult people
• Goal setting
Dallas Development Ltd
Dallas Development Ltd 6
Definition
Neuro - brain
Linguistic – language, internal,
body
Programming – values, beliefs,
how we process information
Dallas Development Ltd 7
Define NLP
 The Study of Human Behaviour
• Modelling Excellence
“what’s the difference that makes the
difference?”
Applications
• Benchmarking
• Career Coaching
• Dichotomies
• Goal Setting
• Stress
• Exploring Beliefs
• Health
• Confidence
• Conflict
• Sports
8 © Dallas
Development
© Dallas Development
Excellent Communication
• Authentic
• Clarity
• Approachable
• Rapport
• Diplomatic
• Enthusiastic
• Positive
• Listening
• Body Language
Emotional Intelligence:
• Motivation
• Influence
• Decisiveness
• Adaptability
• Empathy
• Stress Resilience
• Organisation
• Self-Awareness
9
Communication Programmes
• Chunk up / down
• Move towards / away
from
• Preference / elimination
• Visual, auditory,
kinesthetic, olfactory &
gustatory
• Internal / external
feedback
• Sort by self / others
• Disassociate / associate
10 © Dallas Development
Dallas Development Ltd 11
What do difficult people want?
Positive intentions:
Better service
Pain to go away
Acknowledged
Rational
Control
Negative behaviours:
Complaining
Angry
Emotional
Irrational
Stressed
Dallas Development Ltd 12
3 Perceptual Positions
1. Their position
2. Yours
3. Objective
Well Formed Goals
+
V
A
K
S/M
E C BP+
£  
Dallas Development Ltd 13
Dallas Development Ltd 14
To sum-up
 Model excellence
 It’s all about our
neurology
 Behind every negative
behaviour, lies a positive
driver
 Rapport is the central
pillar in communication
 Take control of your
goals
How to become LinkedIn-fluential
Mark Williams
Mr LinkedIn, ETN LinkedIn Training
SOFT SKILLS The Proactive Assistant
Panel Session
Nicky Christmas, Editor of Practically Perfect PA
Simone White, Blackrock
TBC
Refreshments
Sub Plenary – Soft Skills
Discretion - Panel Session
Merryl Futerman, PA Access All Areas
Cressida Ford, Cardiff Universty
Vicky Silverthorn, Professional Organiser for You Need a Vicky
Polly Hadden, Founder of You Need a PA
Donna Lindsay, PA Scottish Government
Soft Skills Developing the entrepreneurial
mindset
Rebecca Jones
INSERT COMPANY
DEVELOPINGANENTERPRISE
MIND-SET
@redshoebizwoman
Assist Conference 2017
@redshoebizwoman
Assist Conference 2017
Assist Conference 2017
Awareness
Action
Focus
Enterprise
mind-set
Customers
Market
Place
Desire to
grow
Wish to
improve
Increase
profits
Income
streams
Staff need to be stretchy in their
mindset #EnterpriseMindset
@redshoebizwoman
MIND-SET
Assist Conference 2017
Assist Conference 2017
Are you
proud of
what you
do?
@redshoebizwoman
FIRM FOUNDATIONS
Knowledgeand
information
Trust
Customerneed
Communication
Support
Enterprising solutions
Engaged staff
@redshoebizwoman
Assist Conference 2017
@redshoebizwoman
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Enterprising staff provide
solutions for successful
organisations
ENTERPRISE
WITHIN
SYSTEM™
Review &
inform
1
Consider
need
2
Review
resources
3Enable
activities
4
Support
activities
5
@redshoebizwoman
@redshoebizwoman
THANK YOU
WWW.REBECCAJONES.BIZ
@redshoebizwoman
Workshop 3
Career Development Panel Session
Sarah Savage
Head of Career Moves
Workshop 5
Creating Creative Events
William Thomson
Event Consultant, Gallus Events
HOW TO MAKE EVENTS MORE
CREATIVE AND INNOVATIVE
AND HOW TO ENSURE THAT
INNOVATION STICKS
WWW.GALLUSEVENTS.CO.UK
A LITTLE BIT ABOUT
CREATIVITY /
INNOVATION /
CHANGE
OR SIMPLY DOING
A DIVERSE ORGANISATION.
OTHERS INVOLVED IN YOUR
CREATIVE PROCESS.
TO RECOGNISE THE VALUABLE
IDEAS AMONG THE NOVEL
ONES…….AND THEN FIND WAYS
FOR CREATIVITY TO BLOSSOM YOU NEED
PREPARATION
INCUBATION
INSIGHT
EVALUATION
ELABORATION
THE FIVE STAGES OF CREATIVITY
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Photo by Nina Matthews Photography - Creative Commons Attribution License
http://www.flickr.com/photos/21560098@N06
Created with Haiku Deck
Assist Conference 2017
Photo by Nina Matthews Photography - Creative Commons Attribution License
http://www.flickr.com/photos/21560098@N06
Created with Haiku Deck
IDENTIFYING
BARRIERS TO
CHANGE
1. CREATIVITY COSTS TOO MUCH TIME OR
RESOURCE
2. LACK OF TIME TO BE CREATIVITY
3. NO ONE IN THE BUILDING VALUES
CREATIVITY
4. CLIENT OR STAKEHOLDERS DON'T WANT
TO TAKE ANY "RISK"
5. ATTENDEES, EXHIBITORS, SPEAKERS OR
SPONSORS DON'T SUPPORT CREATIVITY
6. I AM NOT CREATIVE!
PRIORITISE THESE
BARRIERSCREATIVITY COSTS TOO MUCH MONEY OR
RESOURCE.
LACK OF TIME TO BE CREATIVE.
NO ONE IN THE BUILDING VALUES CREATIVITY.
CLIENT OR STAKEHOLDERS NOT WANTING TO TAKE
ANY “RISK"
ATTENDEES, EXHIBITORS, SPEAKERS OR SPONSORS
DO NOT SUPPORT CREATIVITY.
I AM NOT CREATIVE.
GETTING CREATIVE
SOMETHING CREATIVE AT ONE
OF YOUR ORGANISATION’S
EVENTS
SOMETHING CREATIVE I’VE
SEEN AT ANOTHER EVENT
SOMETHING CREATIVE
FROM ANY OTHER
ENVIRONMENT
WHAT CREATIVE
EVENTS DO1. POWER ATTENDEES
2. CREATE GREAT CONTENT
3. UNLEASH THE POWER OF
SOCIAL MEDIA
4. ENGAGE THE SENSES
5. CREATE A NARRATIVE
6. THINK BIG
7. DISRUPT
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
Assist Conference 2017
“IF I GAVE PEOPLE
WHAT THEY
THOUGHT THEY
WANTED, THEY
WOULD HAVE
Henry Ford
BE CREATIVE.
WILLIAM THOMSON
@WILLIAMEVENTS
WWW.GALLUSEVENTS.
CO.UK
THANKS FOR LISTENING AND TAKING
PART
Confidence at Work
Jenny Garrett
INSERT COMPANY
Jenny Garrett
Speaker, Author, Mentor, Blogger
Leadership Trainer
Women’s Coach of the Year 2014
Assist Conference 2017
Making it Happen – Your Way!
Bring It On Study
2700 UK Women
18 - 30
education, career, technology, social media,
relationships, role models and fame.
33% - The Career Ladder is Out of Date
Let’s Ditch Labels
Not Childless, Child Free
94% - Success Can Come at Any Age
87% - Qualifications Are No Guarantee
Assist Conference 2017
Assist Conference 2017
VISUALISE ACHIEVING
KEEP YOUR PROMISES
DEVELOP EXQUISITE CONNECTIONS
3 A’s
•Awareness of self
•Articulate your story
•Act confidently
1. Awareness of Self
‘She who knows
others is wise, he is
knows herself is
enlightened’
•Feedback
•Journaling
•Psychometrics
2. Articulate Your
Story
‘Every idea that you
hold passionately has
a background in your
personal experience’
‘Every idea you hold passionately has a background in
your personal experience’
How have I become who I am?
1. Natural
2. Struggle
3. Finding a cause
4. Learning from experience
Authentic people create their own legends and become
authors of their lives in the sense of creating new
and improved versions of themselves
3. Act Confidently
‘Confidence
comes after the
act’
• Risk Being You
• Play the Opposite
• Keep a record of positive feedback about
your competence and how you keep
yourself from accepting this feedback.
Assist Conference 2017
Believe You Can Fly
and You Will
Make it Happen!
Happenista Project - Online Coaching
http://www.happenistaproject.com/
Weekly videos and Challenges
Secret Online Group
Monthly Video calls
Weekly message
75% Discount £50 £15
Signed copies of Rocking Your Role book available £10
Signup for free audios www.jennygarrett.global
Get in touch for Leadership development and Coaching
info@jennygarrett.global
+44 (0)7946063120
Office Environment
Panel Session
Nicky Christmas, Founder Practically Perfect PA
Sara Brown, insert company
SimSarah Kerrigan, insert company
Closing Remarks
Nicky Christmas
Founder, Practically Perfect PA
Thank you

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