11. Dallas Development Ltd 11
What do difficult people want?
Positive intentions:
Better service
Pain to go away
Acknowledged
Rational
Control
Negative behaviours:
Complaining
Angry
Emotional
Irrational
Stressed
12. Dallas Development Ltd 12
3 Perceptual Positions
1. Their position
2. Yours
3. Objective
14. Dallas Development Ltd 14
To sum-up
Model excellence
It’s all about our
neurology
Behind every negative
behaviour, lies a positive
driver
Rapport is the central
pillar in communication
Take control of your
goals
15. How to become LinkedIn-fluential
Mark Williams
Mr LinkedIn, ETN LinkedIn Training
16. SOFT SKILLS The Proactive Assistant
Panel Session
Nicky Christmas, Editor of Practically Perfect PA
Simone White, Blackrock
TBC
18. Sub Plenary – Soft Skills
Discretion - Panel Session
Merryl Futerman, PA Access All Areas
Cressida Ford, Cardiff Universty
Vicky Silverthorn, Professional Organiser for You Need a Vicky
Polly Hadden, Founder of You Need a PA
Donna Lindsay, PA Scottish Government
45. HOW TO MAKE EVENTS MORE
CREATIVE AND INNOVATIVE
AND HOW TO ENSURE THAT
INNOVATION STICKS
WWW.GALLUSEVENTS.CO.UK
46. A LITTLE BIT ABOUT
CREATIVITY /
INNOVATION /
CHANGE
OR SIMPLY DOING
47. A DIVERSE ORGANISATION.
OTHERS INVOLVED IN YOUR
CREATIVE PROCESS.
TO RECOGNISE THE VALUABLE
IDEAS AMONG THE NOVEL
ONES…….AND THEN FIND WAYS
FOR CREATIVITY TO BLOSSOM YOU NEED
54. Photo by Nina Matthews Photography - Creative Commons Attribution License
http://www.flickr.com/photos/21560098@N06
Created with Haiku Deck
56. Photo by Nina Matthews Photography - Creative Commons Attribution License
http://www.flickr.com/photos/21560098@N06
Created with Haiku Deck
57. IDENTIFYING
BARRIERS TO
CHANGE
1. CREATIVITY COSTS TOO MUCH TIME OR
RESOURCE
2. LACK OF TIME TO BE CREATIVITY
3. NO ONE IN THE BUILDING VALUES
CREATIVITY
4. CLIENT OR STAKEHOLDERS DON'T WANT
TO TAKE ANY "RISK"
5. ATTENDEES, EXHIBITORS, SPEAKERS OR
SPONSORS DON'T SUPPORT CREATIVITY
6. I AM NOT CREATIVE!
58. PRIORITISE THESE
BARRIERSCREATIVITY COSTS TOO MUCH MONEY OR
RESOURCE.
LACK OF TIME TO BE CREATIVE.
NO ONE IN THE BUILDING VALUES CREATIVITY.
CLIENT OR STAKEHOLDERS NOT WANTING TO TAKE
ANY “RISK"
ATTENDEES, EXHIBITORS, SPEAKERS OR SPONSORS
DO NOT SUPPORT CREATIVITY.
I AM NOT CREATIVE.
63. WHAT CREATIVE
EVENTS DO1. POWER ATTENDEES
2. CREATE GREAT CONTENT
3. UNLEASH THE POWER OF
SOCIAL MEDIA
4. ENGAGE THE SENSES
5. CREATE A NARRATIVE
6. THINK BIG
7. DISRUPT
73. “IF I GAVE PEOPLE
WHAT THEY
THOUGHT THEY
WANTED, THEY
WOULD HAVE
Henry Ford
BE CREATIVE.
95. ‘Every idea you hold passionately has a background in
your personal experience’
How have I become who I am?
1. Natural
2. Struggle
3. Finding a cause
4. Learning from experience
Authentic people create their own legends and become
authors of their lives in the sense of creating new
and improved versions of themselves
97. • Risk Being You
• Play the Opposite
• Keep a record of positive feedback about
your competence and how you keep
yourself from accepting this feedback.
100. Happenista Project - Online Coaching
http://www.happenistaproject.com/
Weekly videos and Challenges
Secret Online Group
Monthly Video calls
Weekly message
75% Discount £50 £15
Signed copies of Rocking Your Role book available £10
Signup for free audios www.jennygarrett.global
Get in touch for Leadership development and Coaching
info@jennygarrett.global
+44 (0)7946063120