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Predictive data and community outreach two contrasting approaches to very early intervention

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Policy in Practice joined FutureGov, City of Westminster Council and Luton Council at the Service Design in Government conference in Edinburgh.

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Predictive data and community outreach two contrasting approaches to very early intervention

  1. 1. Predictive data and community outreach two contrasting approaches to very early intervention
  2. 2. Hello
  3. 3. 4 Hello JUAN ALVAREZ VILANOVA Senior Policy Analyst Policy in Practice (Luton Council - data partners) LILIAS ADAIR Service Designer FutureGov @liliasadair PIP JOHNSON Prevention Strategy Manager and Homelessness Trailblazer Lead Westminster Council
  4. 4. 6 FutureGov across the Homelessness Journey EARLY PREVENTION STATUTORY DUTY MOVING ON Luton - Data Outreach Westminster - Community Resilience Kingston - Partner Communication Southwark - Managing Housing Expectations Hackney - Finding A Place to Live Hackney - HRA Hackney - TA Bradford - Revs & Bens Southwark - PHP Lewisham - Empathetic Conversation Newcastle - Inclusion Plan Hackney - T.A. Southwark - Resettlement SELF SUPPORT Crisis - Lived Experience of Homelessness Camden - Employment Hackney Works Hackney - Financial Advice Hackney Front Door Hackney Home Collection Tackling more systemic issues Homes England - More Affordable Homes Southwark - Planning Viability
  5. 5. 7 FutureGov across the Homelessness System Hackney - Hackney Works DWP - Family Breakdown Camden - Employment Services Multiple Councils - Housing Services (see above) Homes England - Affordable Housing Southwark - Planning Viability SLAM - Digital Mental Health
  6. 6. 8 Luton Homelessness Trailblazer Partnering with Policy in Practice Luton Council have been using service design to build an early intervention and empathetic outreach service which uses predictive data to identify those at risk of homelessness Identify residents at risk using data through LIFT tool IDENTIFY OUTREACH REFER TRACK Reach out to residents directly to further understand their situation Refer residents to appropriate community support and self- help tools accordingly Track outcomes of early intervention using LIFT tool
  7. 7. 9 Westminster Homelessness Trailblazer Westminster Council is identifying and going to places where those at risk usually go. They are making themselves visible and building face-to-face relationships out in the community, so residents can receive earlier and better support from people they trust in places where they feel safe
  8. 8. 10 The Problem What was the original problem and why did you turn to design to solve this problem?
  9. 9. 11 “When we don’t avoid homelessness, not only is it expensive for local authorities but the cost to individuals is considerable. That means that the interventions become less effective and engagement is much harder. It makes no sense at all for us to wait until someone is at a point of crisis.” - Nikki Middleton, Head of Customer Services at Luton Borough Council
  10. 10. Service Design needs to think about how to solve people’s problems earlier so they don’t enter services
  11. 11. 13 Identification How did you go about identifying those at risk of homelessness, and what are the advantages and challenges?
  12. 12. 14 Luton: LIFT identification tool
  13. 13. Service Design needs to use predictive data to target those who might need the service, but to do so ethically
  14. 14. 16 Cultural perceptions of councils Residents may not be used to being approached through early outreach, did you face any challenges with this when conducting the service? How have you used design to tackle this?
  15. 15. 17 “"I found this Service helpful and it has brought relief- feels like someone cares" “I found the service helpful as I wasn't aware I could get help with childcare costs, and I will look into the www.entitledto.co.uk benefit calculator when I start looking for paid employment.” - Service users who engaged in the service
  16. 16. Service Design needs to support residents through a change of expectation from approaching councils at point of crisis to building self sufficiency and resilience
  17. 17. 19 Designing a tailored service How have you ensured your response is tailored around individuals needs, capabilities and assets?
  18. 18. Service Design needs to focus on service users assets and goals as well as their needs to encourage and empower citizens to self support
  19. 19. 21 Taking a systems approach How has the service identified and built relationships with community partners and organisations, and influenced these services so they can prevent homelessness?
  20. 20. Service Design needs to work with a wider ecosystem of local partners who might be better placed to provide advice and support and build their capabilities to deliver this
  21. 21. 23 Staff What are some of the challenges faced with staff moving to delivering even earlier prevention work?
  22. 22. 24 Luton LIFT tool: tracking outcomes in time
  23. 23. Service Design needs to consider how pre-prevention work is recorded for staff delivering the work and how to track signposting and referrals to ensure staff buy into the process
  24. 24. 26 Retro! What do you think you could both learn from each other’s approaches and apply tomorrow?
  25. 25. 27 Any questions?
  26. 26. Thank you