1. Philip Brennan
Chatham Kent ME4 5PT
07748 557 147 | crownedwinter@gmail.com
Personal profile
A multi-skilled,hardworkingandefficientretail assistant with a proven track record of ensuring the
smoothfunctioningandrunningof all outletconcerningactivities.Able tofollow standard operating
procedures and work in a methodical and tidy manner. working accuracy within processes while
keepingtostrictworkschedulesandtargetsaspart of a team. Withan excellent attendance record
I am fully flexible in my working hours and patterns available for an immediate start in a new
customer service position.
Key Skills
Computerliterate (includingMSOffice andOpenOffice)
EmploymentHistory
British Heart Foundation Salesassistant Sept 2015 – Present
 Providingawelcomingatmosphere tocustomersvisitingthe store.
 Monitoringstock levelsinthe centre toensure goodsare readilyavailable.
 Liaisingwithcustomersface toface to ensure itemsidentifiedfordeliverywere dispatched
on time.
 Making sure items were correctlydisplayed onshopfloor.
STI Line WarehousingOperative June 2014 – Nov 2014
 Manufactured promotional displayunitsusingadhesive products.
 Packagedand labelledproductsbefore theyare dispatched.
 Inspected goodsensuringqualitycontrol.
ROC (ESSO), SalesAssistant level 3 Oct 2006 – Jan 2009
 Upsoldproductsat the till inorderto maximise profitsforthe companyandachieve team
KPI’s.
 Workedcloselywithoutsideorganisationsinordertoreporttheftanddamagesto the store.
 Producedcomputerisedreportsformanagementandsafetyofficeronnearmissincidentsin
the store.
 Trainednewcolleaguesinhealthandsafetyinthe workplace.
 Adheredtocompanypoliciesandprocedure whendispensingfuel .
 Handledcashand card transactions.
Tesco Express SalesAssistant April 2004 – Sept 2006
 Prepared all bakedgoodsanddisplayingreadyforstore opening.
 Replenishedstockduringmorningdeliveries,prioritisingcoldandfrozencontrol goods.
 Servedcustomersonthe tillsandassistedinenquiriesonthe shopfloor.
 Controlledstocklevelsthroughcomputersystems/handheld.

2. Education and Qualifications
City& GuildsLevel 1 IntroductiontoCustomerService People Plus2015
City& GuildsLevel 1 KeyWorkSkills People Plus2015
NVQRetail Level 2 TrainingforWork 1995
NVQRetail Level 1 Mid KentCollege 1992
City&GuildsMathematics Mid KentCollege 1992
GCSE Mathematicsand English LalehamResidential School 1990
AEB Mathematics,EnglishandScience LalehamResidential School 1990
ReferencesAvailable onRequest