More Related Content Similar to Customer service healthcare_edited by philou (20) Customer service healthcare_edited by philou2. What happens next
• Creating positive relationships
• Customer service skills valued by employers
• Listening skills
• How to handle conflict with greater ease
• Multiple-choice quiz
4. # 1 - Do you speak first when you see a
patient, visitor or colleague?
5. # 3 - Do you introduce yourself, giving
your first and your last name clearly?
6. # 7 - Do you wear your identification
badge so your name is clearly visible?
7. # 9- Do patients see you following
standard precautions?
8. # 11 - Do you greet the other person on
the same physical level?
9. # 12- Do you listen to the other person’s
initial statement without interrupting?
10. # 16- Do you listen for the caller’s name at
the start of a phone call?
11. # 20 - Do you appear happy in your
position?
13. “What will you tell your
______________________
about the next steps
in your treatment?”
27. A. Employee
B. Job applicant
C. Coach
29. A. Family Member
B. Coach
C. Employee
31. A. Coach
B. Employee
C. Resident
34. How would you feel if
your loved one wasn’t
treated with courtesy &
respect?