1. PETRA JOHNSON
258-15 147th Ave
Rosedale, NY 11422
Petra.Johnson1031@gmail.com
SUMMARY
Ambitious finance professional with years of management and analytical experience. Highly effective in project management,
performance analysis, budgeting and reconciliation. Keen problem solving skills with high resolution turnover. Amazing
communication and organization skills.
PROFESSIONAL EXPERIENCE
National Benefit Life Insurance Company, New York, NY 2009 – Present
Ops Support Analyst 2 2015 – Present
• Review and report on company financial compliance; ensuring that the company operates within specified Industry
guidelines
• Reconcile company accounts to the general ledger using PeopleSoft, Monarch and Excel
• Review daily/monthly transaction reports and perform system control testing; review documents for accuracy and
completeness.
• Coordinate with managers and users to identify and resolve accounts out of balance, open items and potential write off
• Prepare Ad Hoc reports
• Prepare and review 1099 statements
Claims Adjuster 2013-2015
• Create Journal Vouchers to reconcile accounts using PeopleSoft
• Investigate and evaluate claims, in order to create a fair and unbiased settlement.
• Work directly with Senior Vice President to analyze claims
• Manage requirements and expectations of multiple clients while handling a full claim load
• Participates in the claims audit process
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file
information to comply with quality and process standards
• Member of the budget committee
• Lead and assist with projects that affected the productivity of the company
Supervisor 2011–2013
• Plan, direct, and control the activities of 4 Operational Specialists with 7 functions
• Ensure functions are completed in accordance with set procedures in a timely and efficient manner
• Reconcile accounts by reviewing input versus output, out of balance, and errors, re-performed transaction entries to
determine required adjustment(s)
• Review and approve vouchers, adjustments and overrides on a daily basis
• Develop new strategies to organize and maintain processes that reduced lead time for identifying and resolving customers’
requests by 50%
• Assist employees with their level of urgency towards their responsibilities
• Conduct interviews and continued evaluations of current and potential employees
• Perform weekly or bi-weekly meetings to improve productivity within the department
• Lead and assist with projects that affected the productivity of the company
Operational Specialist 2009 – 2011
• Apply payments to customer policies, issued refunds, and verified recorded transactions for accuracy and completeness
• Perform research using financial documents and correspondence to verify accuracy of account balances
• Perform daily functions using Excel, Word and Access
• Communicate with customers regarding their requests
• Use compassionate and professional communication to ensure a positive customer service

2. EDUCATION
Walden University, Minneapolis, MN
Masters in Accounting, March 2015
Lehman College, Bronx, NY
Bachelor of Science in Accounting, January 2008
SKILLS
Data Analysis
Monarch
Accounting Software - PeopleSoft, QuickBooks
Advance Microsoft Office ability
Time management