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Before the PC, mobile phone and internet; HR, Accounting, Senior Management, IT and Security Depts could be almost disconnected from the fine detail of day-to-day operations. In that world everything moved at a leisurely pace in a non-networked mode where actions and outcomes were mostly linear and change was mostly predictable. That is no longer the case! Individuals and teams are now empowered by computers and communication, applications and tools, in ways that were unthinkable 20 years ago. But some people and organisations still fail to fully recognise that the transformation of business and life has occurred, whilst at the same time it all so very obvious to the young and anyone working at the leading edge.
No one, no team, no organisation or country can operate in isolation anymore. The planet got connected, became complex and non-linear, and now demands new modes and new practices at all levels. Far from being disconnected; HR, Accounting, IT and Security find themselves being pushed to the front line aside Senior Management. Not understanding change, technology, the latest working practices, in the context of the organisations business and that of the competition makes people and groups an insider risk, and they can put the future of the whole enterprise on the line.
For many modern organisations the era of IT Depts providing centralised device support, networking and security is drawing to a close in the same way that sitting in front of a static PC in an office all day is becoming unworkable. People now work anywhere, on the road, at home, in hotels and coffee shops, as and when they can, completing tasks by any means possible. They also tend to migrate rapidly from one project to another, and in extremis their modus operandi becomes:
“I don’t want employment I want to work on exciting projects”
So, HR has to rethink what has to change in order to adapt to the growing BYOD (Bring Your Own Device) and BMOB (Be My Own Boss) cultures where individuals use non-company Clouds and Networks without the need of any official Infrastructure and/or Support. At the same time Management at all levels has to see a proactive anticipatory approach to meeting need and resource provision. In this respect, a responsive HR team is now critical to the bottom line in ways that were never anticipated 20 years ago. The first critical step in the transformation of HR is to get a grip of the technology of change and the employment trends it is creating.