Employee Engagement - More than just saying Thanks!

1. What does Engaged mean for you ? • Examples: • Engaged customer services delights customer at 10am the same at 5pm • Salesperson works just as hard on Friday as on Monday morning • Fewer accidents, more productive • Your organisation • ? • ? • ? • ? • ? • ?

2. What it means for other companies • Most engaged companies had 5 times higher total shareholders return • Engaged companies have 6% higher net proﬁt margins • B&Q (DIY) gained £70million a year in increased sales through engaged employees • Where did you last experience consistently engaged employees? Why where they engaged?

3. How can you achieve the same? • Quick survey (Survey monkey, Zoomerang) • Use Likert-scale (Strongly Disagree, Disagree, Neutral,Agree, Strongly Agree) • 7 key questions….

4. 7 Key Questions to ask people… • I am extremely satisfied working at XXXX • I rarely think about finding a new job in a different company • I would recommend XXXX to my friends as a great place to work • There is frequent 2 way communication at XXXX • XXXXX provides me with sufficient opportunities for learning and development • I feel appreciated at work • I am confident that XXXX has a bright future

5. What your results mean • Above 4 very good • Between 3.5 and 4.0 good • Below 3.5 bad

6. What to do next: Share the Results! • I am extremely satisfied working at XXXX = X.X • I rarely think about finding a new job in a different company = X.X • I would recommend XXXX to my friends as a great place to work = X.X • There is frequent 2 way communication at XXXX = X.X • XXXXX provides me with sufficient opportunities for learning and development = X.X • I feel appreciated at work = X.X • I am confident that XXXX has a bright future = X.X

7. Facilitate Discussion • What do you think about our scores? • Which questions/scores are standing out to you? • Are you surprised at low/high the score is on a particular question? • What are some ideas that could improve question X?

8. Start a Recognition programme • Employees need to feel recognised • Say Thanks! -You can never overdo this one! • Praise employees to others • Buy lunch!

9. Timetable • Survey • Analyse results • Share and discuss • Establish a pattern of Thanks

10. How People helps with Thanks • Encourages employees to engage each other by sending Thanks • Notiﬁes each employee with a nice personalised email • Allow other employees to see Thanks, generating Recognition for the person receiving it • Each Thanks results in personal and team skill endorsements that can be used in different circumstances - brighten a bad day, performance discussions, company awards

11. 15 Ways to Say Thanks Helpful Creative Expert Knowledgeable Hardworker Cust Champ Problem Solver Efﬁcient Strategiest Cost Cutter Revenue Gen Add Your Own Personal Dev Ambassador Team Player

12. Badges Carry Skills

13. Helpful For helping others Team:! Helpfulness! Collaboration! Teaching! ! ! Personal:! Adaptability Creative For adding a twist of creativity to the workplace Team:! Results! ! ! Personal:! Creativity! Initiative! Expertise! Problem solving Expert For letting true area- expertise shine through Team:! Results! ! Personal:! Expertise! Problem solving Endorsements/Skills

14. Knowledgeable For demonstrating true knowledge Team:! Teaching! Communication! ! Personal:! Expertise! Problem solving Hard Worker For putting in 110% Team:! Motivation! ! Personal:! Adaptability! Determination! Passsion Customer Champion For providing great customer service… with a smile! Team:! Communication! Helpfulness! ! Personal:! Customer relations Endorsements/Skills

15. Problem Solver For getting to the bottom of something tough Team:! Results! ! Personal:! Creativity! Expertise! Problem solving Efﬁcient For completing tasks well, quickly Team:! Results! ! Personal:! Productivity Strategist For improving processes or operations Team:! Leadership! Teaching! ! Personal:! Creativity! Vision Endorsements/Skills

16. Cost Cutter For making smart ﬁnancial decisions Team:! Leadership! ! Personal:! Decisiveness! Initiative Revenue Generator For bringing in record- breaking sales volume Team:! Results! ! Personal:! Initiative! Vision Personal Developer For improving personal skills ! Team:! Motivation! ! Personal:! Determination! Initiative Endorsements/Skills

17. Team Player For adding value to the team Team:! Collaboration! Communication! Team building! ! Personal:! Initiative! Adaptability Ambassador For representing the company in a good light Team:! Mentorship! Leadership! Collaboration! ! Personal:! Vision! Customer relations Endorsements/Skills

Employee Engagement - More than just saying Thanks!

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Employee Engagement - More than just saying Thanks!

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Employee Engagement - More than just saying Thanks!