1. MARGARET A. PLASS
Sleepy Hollow, IL
www.linkedin.com/in/margaretplass peg.plass@att.net
847-833-5346 847-844-0865
Profile:
• Highly motivated self-starter with a successful track record who works well independently as well as
on a team seeking an Office position.
• Ability to remain calm in difficult situations and maintain focus on numerous tasks are among best
qualities noted by team members.
• Excellent team coordination, organization, strong written and verbal communication, time
management, attention to details, good analytical and relationship building skills.
• Ability to multi-task, solve problems, work with people, deal with issues and focus on results.
• Experienced in answering phones, responding to email, planning meetings and preparing meeting
notes.
• Capable of ordering supplies and dealing with equipment needs (PC, printers).
• Proficiency with Microsoft Office (Project, Word, Excel, Outlook, PowerPoint), Visio, Access, SQL
Plus.
Experience:
Huntington Learning Center, Barrington, IL
Learning Center Tutor 2016 - Present
Allstate Insurance Company, Northbrook, IL
Project Manager 2006 – 2015
• Setup SharePoint folders for document storage, provided user instructions and access to SharePoint
for team members. The risk of working with outdated documents was eliminated by centrally
locating documentation.
• Facilitated meetings scheduled in Outlook to include WebEx online conferencing and created meeting
agendas for process, training, documentation and status reviews. Completed an average of 2
meetings per week, approximately 100 meetings per year.
• Prepared weekly financial spreadsheets and status reports for team members and management groups
involved in a variety of insurance projects. Report information was instrumental in making quality
decisions for the release of 8 out of 10 difficult projects.
• Managed onshore/offshore resources involved in numerous small, medium and large projects over 9
year period.
Business Analyst Team Lead 2005 - 2006
• Created training materials, planned and trained 4 Business Analysts in Northern Ireland for
conversion work. Time to complete multiple conversions was reduced by 20% with the help of
additional resources.
• Maintained project work log, facilitated review meetings and issued team assignments for 4 to 6
Analysts.
• Streamlined defect notification bottleneck by setting up a generic Outlook distribution group and
rotating team support for reported defects.
Business Analyst 2002 - 2005
• Re-purposed insurance Dec message requirement documents to align with Allstate data sources in
countrywide conversion of 1.6B CNA P&C lines to an Internet based system.
• Performed Business Client interviews, created project definition, requirement documents, estimates
and test scripts for 8 to 10 successful state conversions.

2. MARGARET A. PLASS Page 2
McDonald’s Corporation, Oak Brook, IL
Senior Business Analyst 1999 - 2001
• Led cross-functional client and development teams providing requirements definition, system
analysis, design, change management, system test planning and execution, client interface and team
support.
• Consolidated multiple financial analysis tools successfully reducing data entry time from 3 weeks to
2 weeks per deal, standardizing business rules and improving accuracy of profitability reports for
representatives and financial controllers in 39 regions.
• Upgraded client server and web restaurant location applications to include non-traditional restaurant
characteristics and measurements and eliminated original Access application, saving at least 5% in
maintenance and support costs.
Education:
B.A., Math/Education with Secondary Teaching License – North Central College, Naperville, IL.
PMI-Certified PMP thru May, 2018
Certified Scrum Master
QuickBooks Training
Personal Development:
• Presentation Skills
• Senn Delaney Team Building
• Managing Cultural Differences
• Interviewing Skills
• Assessing and Managing Risk
• Business Writing