1. 75 Charolais Blvd Apt 1206
Brampton, ON L6Y 4E5
905-230-7266
The.Ironstones@gmail.com
Paula Ironstone
Objective:
Seeking a diversified and challenging position with a progressive organization, that values
employee innovation, while providing an opportunity for growth and development.
Experience:
June 2011-Present –Hunter Douglas Canada
Customer Support Center – Inbound/Outbound
Responsible for answering inbound calls from dealers in regards to ordering custom blinds.
Ensuring the dealers are correct on the width and height deductions, and that they have
accounted for all of their deductions given the type of application they are selecting. Entering
orders into the system. Placing orders on hold and faxing dealer if there are any discrepancies.
Providing technical support to our dealers to assist them with helping their customers. Tracking
shipments with carriers. Resolving dealer issues. Issuing remakes and returns for
Manufacturing and Vendor errors.
Jan 2009-May 2011 -Impact Logistics
Transportation Customer Service Specialist - 3rd party Logistics
Responsible for creating BOL's (Bill of Ladings) for customer shipments within Canada and the
USA. Fulfilling orders for four separate customers. Processing customer and vendor returns.
Balancing inventory for two separate customer accounts. Arranging delivery of shipments with
different carriers. Resolving carrier issues. Tracking shipments with carriers. Creating shipping
labels on the DHL system. Resolving customer concerns efficiently and effectively. General
office duties.
June 2006-August 2008 - Metro Canada Logistics
Customer Service Specialist - 3rd party Logistics
Responsible for fulfilling orders in the parts department that are ordered through Canon's
extranet website, or ordered directly through the technicians PDA. Tracing parts shipments for
technician and dealer orders. Resolving carrier performance issues and concerns. Acting as a
direct liaison between MCL and Canon to ensure customer expectations are met according to
contractual agreement. Resolving customer or technician issues in a professional manner by
determining root cause then creating action plans to resolve issues efficiently and effectively.
Coordinate all customer outbound activities, with the Air, Ocean and surface departments.
Maintaining and tracking daily KPI's for performance reviews.

2. April 2006- June 2006- The Shopping Channel/Rogers
Customer Care Representative
Responsible for taking both order and non order calls for the Shopping channel. Answering
incoming calls in a timely manner, tracking customer's orders, customer service, acting as a
liaison between customer and vendor, general inbound call centre issues, up selling products
and basic knowledge of all Shopping channel products.
September 2003-April 2006- Bell World Distribution
Senior Sales Representative
Responsible for fulfilling orders placed by phone, over the internet or ordered in any Bell World
store, answering calls on a queue line, completing cell phone escalation tracker, pre-audit
incoming orders, investigate error and exception reports, multi-tasking, billing credit card and bill
to account orders, support escalation specialists, act as a liaison for various help desks within
the Bell Canada community.
2001-2003- UMA Constructors Ltd.
Office Support/General Administration
Responsible for preparing a concise legal database, quality control within the database,
preparing and maintaining spreadsheets, maintaining control of a 20 trunk line SL1 Meridian
phone system, data entry and general office duties.
Education:
1994-1996 T.E.L.L. Grade 12--OSSD
1998-1999 Humber College - General Arts and Sciences Certificate
Attributes:
· Initiating and running a social committee. Planning fundraisers and charity drives.
· Success oriented, with a high energy level and strong sense of Responsibility.
· Sound time management skills with excellent troubleshooting abilities.
· Proficient in setting and achieving objectives, goals and timetables.
· Excellent communication, presentation and interpersonal skills.
· Excellent customer service skills derived from several years of experience.
· Ability to interact with internal and external contacts using tact and diplomacy.
Computer Skills:

3. Microsoft office package: Word, Excel, Outlook and PowerPoint. Internet browsers: Netscape,
Microsoft Explorer. SAP, Infonet, Equifax, System 85 and CCI 21. Advance Pro, Simply
Accounting, IOPS 2.0, Oracle.
References available upon request
Administration
Writing
Customer service
Order processing
Communications
Logistics Administrative Clerical