1. PAULA J. BOGGIO
5616 Northglenn Dr. Home: (515)276-9068
Johnston, IA 50131 Cell: (515)779-9702
paulaboggio@yahoo.com
www.linkedin.com/in/paulaboggiodsmia/
CAREER SUMMARY
An accomplished marketing project production and document specialist with expertise in project assessment,
development and execution, electronic document management, working in a fast paced team environment.
Reputation for managing multiple tasks, effectively prioritizing workload and exceeding deadlines. Possess
outstanding problem solving skills and knowledge of MS Office Suite 2010 and 2013. Known for exceptional people
skills with the ability to foster and maintain collaborative relationships with corporate marketing team as well as all
levels of management.
PROFESSIONAL EXPERIENCE
HOLMES MURPHY & ASSOCIATES – West Des Moines, IA
Marketing Assistant February 29, 2016 - Present
An independent brokerage, serving business and industry leaders across the nation in the areas of property casualty
insurance, employee benefits, captive insurance, risk management and loss control.
Support Corporate Marketing and Marketing Coordinator:
 Provide technical Microsoft software expertise for agency including mail merges, proposals, spreadsheets,
presentations and sales materials.
 Assist in maintaining templates, style guides and corporate design standards for brand implementation.
 Input letters and correspondence, as well as create and maintain forms, documents, and charts/graphs
for sales and marketing documents.
 Provide writing, editing and proofreading support.
 Assist in preparing, printing and binding of sales and marketing proposals.
 Enter, organize, track and maintain sales and marketing CRM database. Pull client lists for email
campaigns.
 Report processing and management - collect, process, sort, manipulate, import/export from various
databases and Microsoft Excel.
 Miscellaneous research.
 Support Corporate Marketing Business Partners with communication opportunities to support sales.
 Assisting the Marketing Coordinator with other tasks and activities as assigned.
Additional knowledge, skills and abilities I possess to meet and exceed project deadlines and criteria
expectations in a timely and efficient manner include, but are not limited to, having:
 Strong work ethic and desire to see projects through from start to finish.
 Excellent verbal and written communication skills. Intermediate/Advanced MS
Office skills, particularly PowerPoint, Word, Excel and Outlook.
 Good knowledge of grammar and ability to proofread and edit documents as needed.
 Ability to interpret instructions and develop documents within the corporate brand standards.
 Strong analytical and reporting skills.
 An enthusiastic, positive attitude.
 Ambition, energy, discipline and strong organizational skills.
 Self-motivation, an eye for detail and a passion for excellence.
 Must be a hands-on team player who can adapt to change easily.
 A good eye for visual layout ofdocuments.
 Ability to think creatively and problem solve.
 Must be knowledgeable of and comply with Holmes Murphy's Client Privacy Policy,
HIPAA regulations and E&O procedures and policies.

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 English, Marketing, Public Relations, Communications, Business, or related
field preferred.
 Ability to perceive office needs and effectively communicate to meet those needs.
 Ability to work with detail, follow directions and maintain a high level of accuracy.
 Demonstrate strong computer skills including proficiency in Microsoft Office applications.
 Solid writing, editing, proofing, and document layout skills.
 Ability to work independently as well as in team environment.
STATE OF IOWA – DEPT. OF HUMAN SERVICES - ELIAS PROJECT, Des Moines, IA
Data Analyst – Contract Status September, 2014 to September, 2015
At the end of this contract assignment, assisted in a team environment on a State of Iowa project working with
Obama Care and the State of Iowa Medicare system. Pending applications in support of the state employees; cutting
the amount of time they would spend on applications by 40-50% and helping them alleviate the mandatory
overtime they were working under. At the time we started on this project (February, 2015) employees were 3-5
months behind processing applications and working overtime 6 days a week. At the end of this assignment,
(September, 2015), they were caught up and mandatory overtime was done.
Additional duties during this assignment included:
 Analyze case sensitive data, prior to entry to ensure successful conversion to new system.
 Perform alpha and numeric data entry to add, verify and edit new records.
 Input data with pace and correctness.
 Work closely with team to prioritize work demand to ensure timely delivery.
 Adhere to a strict confidentiality policy, protecting the rights of Iowa Citizens.
 Hands on experience-Elias System, entering data. ECF-Prepping and entering case data. IABC System-
searching and gathering information.
 Search all systems for specific address information in order to update and process returned mail to
minimize, if not eliminate, return occurrences.
 Examine all systems to gather, analyze and report all pertinent information and discrepancies in order to
pend client health care applications, which streamlines the process in support of Case Workers.
CONTINENTAL WESTERN GROUP, Urbandale, IA 1984 – 2013
A regional property and casualty insurance company providing underwriting and risk management services to large,
mid-size and small businesses throughout the Midwest.
Production Management Supervisor 2000 – 2013
Managed three – five project management professionals responsible for preparing documents for underwriting,
products management, claims, legal, distribution services, in accordance with state filing requirement formats and
criteria; including procedures and training manuals, policy endorsements, applications, and forms. Prepared 25 –
15,000+ piece mailings. Coordinated and prepared sales meeting materials. Transcribed recorded statements for
arbitration and litigation.
 Partnered with senior leaders to determine the appropriate programs with which to produce documentation
that would provide user-friendly functionality to customers and/or employees with methods of completion
such as fillable MS Word documents, forms or Adobe PDFs used to execute projects and consistently meet
department and organizational standards. Resulting in highly functioning and error-free documentation
that met the internal customers’ goals and pre-determined criteria.
 Oversaw the archiving of approximately 10,500 files by arranging for internal and temporary employees,
workstations, computers, and designing a spreadsheet to track and record file data resulting in a more
effective system to manage e documents, access critical files, and secure historical data.
 Collaborated with the assistant vice president of sales to develop a process for merging 950 – 1,000 letters,
calculation sheets, and checks to qualifying agency partners resulting in an error-free record delivery within
5 days.
 Oversaw the development of approximately 700 documents resulting in the successful uploading into a
letter generating system specifically designed for three separate claims units; which allowed claims adjusters

3. Paula J. Boggio Page 2
to access all documentation at their fingertips in order to successfully work and settle claims in a timely
manner.
 Developed spreadsheets to collect statistics and create graphs and charts for reporting purposes to
management such as department project tracking and time management; vendor cost comparison on an
annual basis; tracking of company phone, vendors/visitors volume for multiple regions for reporting
purposes to management and used to assess the potential for an upgrade to an automated phone system
and to receptionist / front desk procedures in general.
 Revised roles and responsibilities of the project support team resulting in a more technically advanced and
high performing team staying ahead of industry changes and project demands.
 Collaborated with administrative manager and other direct reports to create a departmental disaster
recovery procedures; including a step-by-step relocation plan for immediate resumption of daily business
operations.
Assistant Supervisor 1997 – 2000
Trained word processing specialists in document development procedures, Windows and Microsoft Office programs
resulting from system upgrades. Assisted with department operations; including partnering with managers from
underwriting, products management, claims, and distribution services, to name a few. Oversaw project instructions
and guidelines and evaluated outcomes of completed projects for accuracy and timeliness to assess potential areas
of improvement to department standards, procedures, and technical skills.
 Assisted supervisor in the research, decision-making process to choose transcription equipment which
resulted in the purchase of equipment that best suited current and future production needs.
 Selected by senior leaders to serve on the wellness committee to improve employee’s wellness program
offerings resulting in improving employee health and wellness and lowering insurance costs.
Word Processing Specialist 1984 – 1997
Received project information and guidelines from supervisor, underwriting, claims, and project management
personnel to achieve desired outcomes in document development and functionality. Provided information to
supervisors, co-workers, and others by telephone, in written form, or in person.
 Encouraged and built mutual trust, respect, and cooperation among team members through open
communication in team meetings and through sharing of ideas, technical knowledge, and collaborating
with co-workers on a daily basis.
 Developed constructive and cooperative working relationships with others through online education
specifically designed for interpersonal communication skills resulting in successful, long-term working
partnerships with coworkers and management.
 Developed business and developmental goals and plans after each annual review to prioritize, organize,
and improve methods to successfully accomplish daily assignments throughout the impending year.
 Entered, transcribed, recorded, stored, or maintained information in written or electronic/magnetic form in
order to maintain a comprehensive library with which to reference and/or update documents for internal
customers.
PROFESSIONAL TRAINING AND DEVELOPMENT
Interpersonal Communication, Crucial Conversations, Leading For Engagement, Strengths Training, Situational
Leadership, Inspiring Leader, and Project Management
COMPUTER COMPETENCIES
Microsoft Office 2010/2013 Word, PowerPoint, Excel, Publisher, Access, Adobe 9 Professional, Lotus Notes,
Outlook, Sharepoint, Omni PagePro, Olympus DSS Digital Transcription, Survey Monkey, SnagIt