Crisis management involves being prepared for crises through having a plan, being able to assess how bad a situation can get, and learning how to respond effectively. It requires understanding three types of learning: informational, motivational, and transformational. Applying the right type of learning response depends on whether the situation calls for an efficient solution, energizing a team, or completely changing approaches. Mastering crisis management means operating on multiple levels, recognizing different ways of thinking about problems, and applying crisis management principles during normal times to improve performance during crises. Choosing a specialist requires looking at their background, experience, and creative methodology. Assistance should be sought when the depth of a crisis is unclear or it feels overwhelming.

1. Crisis Management: An Overview An Overview