1. Paul M. Schumacher
10 Railroad St #261  Slatersville, RI 02876  401-808-0325  memory68@gmail.com
PC Technician/Project Coordinator
Objective
A position in a stable, established firm in the network administration, PC technician or Customer Support fields, with
opportunity for advancement and growth.
Key Skills
Software: Windows. Microsoft Server, MAC OSX; Microsoft Office, LOTUS, Exchange Server, Active Directory
Services, Symantec, VERITAS, Internet Information Services, Internet Security & Acceleration Server, SCCM, SQL
Server, VPN, DFS, VLAN, HP Switches
Hardware: Toshiba, Dell, Compaq, Sony, IBM, HP, Cisco, Blackberry, Apple.
Experience
August 2014 – January 2015
IT Specialist
the Judge Group@ Alpha Grainger
Franklin MA
• Deploy, rollout and support Windows 8.1 rollout.
• Planned and implemneted new DFS environment.
• Migrated data and managed permissions on new VLAN and Domain.
• Setup and integrated new printers on the network.
• Installed new virtual machines for Index systems.
•
April 2011 – April 2014
Desktop Support II
UNFI
Providence RI
• 2nd
and 3rd
level support for Providence HQ and Remote Users.
• Standardized the deployment of Macs and Mac VMs in the environment.
• Integrate Macs into the Windows domain and a uniform Mac OS/Software standards.
• Assist team members and service desk with issues they are having as well as provide remote support for end users.
• The project lead on getting SCCM/Software Center implemented, and an engineer hired to finalize production.
• Worked closely with the security team to test policies and implement new software deployed to safeguard corporate
data.
Co Ordinate large software deployments and upgrades with the user base, e.g. Checkpoint, Win7.
Sept. 2007 – October 2010
Regional Desktop Support Technician
Teksystems @ Verizon Wireless
Westborough, MA & East Hartford CT
• 2nd
and 3rd
level support for 900+ systems in New England and Upstate NY.
• Image, track and update new systems being deployed.

2. Paul M. Schumacher 2
• Support issues and usage of SANE, Exceed/Hummingbird, Citrix, Office.
• Provide backup help for team of Regionals covering the Country.
• Use various modes of software deployment as needs shifted, SCCM, AD, RIS and SMS.
• Co Ordinate large software deployments and upgrades with the user base, Safeguard, Office 07, EDN migrations.
• Work in tandem with HQ to enforce corporate policies and solve issues that arise.
July, 2006-Dec 2006, March 2007-Sept. 2007
XP Migration Project Coordinator
Concordant @ Harvard Pilgrim Healthcare
Quincy, MA
• Scheduling and interviewing clients for the upgrade.
• Provide Primary End User support after deployment.
• Track inventory for Asset Management.
• Backup deployment technicians as needed.
• IDocument Installation procedures and Tech Support issues.
• Train newer technicians in procedures and support issues.
Dec, 2006-March 2007
IS Support Specialist
Robert Davis @ Staples
Marlborough, MA
• Provide support for corporate and retail end users.
• Help maintain and update the in house knowledge base.
• Maintain user accounts in Active Directory.
• Update and maintain user accounts, print and report queues in an AS/400 environment.
• Interact with the Store Specialists to solve issues.
2003–Feb, 2006
Desktop Support Specialist
EPLUS Technologies @ GTECH
West Greenwich, R.I.
• Diagnose and resolve software, network connectivity, and production problems as a second tier of support to the
helpdesk for large company of over 1000 employees in Rhode Island.
• Solve networking issues with DNS tracking, TCP/IP failures and VPN disconnects
• Use Active Directory to maintain user and computer accounts, Network shares, and distribution groups
• Solve hardware issues and replace of parts on both laptops and desktops.
• Train new technicians on implementation and deployment of services, and mentor them with any problems that arose.
1999–2001
IT Technician
Genuity
Burlington, MA
• Diagnose and resolve software, network connectivity, and production problems as a second tier of support to the
helpdesk for large company of over 5000 employees.
• Assisted in company wide deployment of new services. Most assignments involved extensive customer contact,
requiring tact and professional demeanor.
• In addition responsible for solving hardware issues and replacement of parts, on both the laptops and the desktop
environments.
• Used On command to build and deploy images, software and patches to remote users, also built images for
deployment.

3. Paul M. Schumacher 3
• Trained new technicians on implementation and deployment of services, and mentored them with any problems that
arose.